RESUME

OF:

Ms. BN. Zitha

LATEST ****:

* * * * *

Applicant Name:

Beatrice Nqobile Zitha

Current position:

Inbound&Out Call Centre

Agent

Notice Period: Two(2) weeks

Education Qualification

Institution

Qualification Year

Ephes Mamkeli Secondary School Matric (Grade 12) 2003 Subjects:

IsiZulu

Levels

HG - C

English HG - C

Economics SG - B

Business Economics SG - B

Accounting SG - C

Travel and Tourism SG - D

Personal Details:

Full Names: Beatrice Nqobile

Surname: Zitha

Gender/Ethnic Group: Female – Black

Nationality: South African

DoB 1986-11-10

Dependence One

Driver’s License Code 8 (B)

Contact details: +27-81-590-****

Email Address: ad1d3d@r.postjobfree.com

Resides: Benoni, Wattville, 1501

2 P a g e

Employment History:

Current Employment: Altron Bytes People Solutions

Period Employed 3rd of Jan 2021 – 25TH July 2021

Current Position: Voice agent

Employment Status: Contractual

Department: SASSA SRD (Social Relief Distress grants) Key responsibilities:

Taking inbound calls for SRD beneficiaries.

Assisting applications with their SRD queries.

Resolving queries and complaints.

Making escalations and appeals for declined applicants. Provide correct information.

Data capturing on CRM and Task Flow systems.

Achievements:

ALTRON People Solutions: Certificate of Excellence – Providing Legendary Services to Clients. 23rd of April 2021.

Bham and Dhaya Attorneys (Benoni): Top Performer – for Standard Bank-T33. 10th of December 2022.

Employer: Bham and Dhaya Attorneys (Benoni)

Started 10 February 2013 – 25 July 2019

Position: Debt Collection Consultant (Standard

Bank)

Reason for leaving: Retrenched

Re-instated

Employer: Bham and Dhaya Attorneys (Benoni)

Started: 1st August 2021 – To date

Position: Debt Collection Consultant (Standard

Bank)

3 P a g e

Key responsibilities:

Data Capture.

Inbound and Outbound Call Centre using interface system (IS) Diligent customer service.

Coordinating settlement arrangement between customers and client owed

(credit cards)

Obtaining Daily and months targets.

Solving client’s queries.

Capturing debit orders.

Filling, tracing on TransUnion and CPB

Interacting with debt counsellors on behalf of Standard Bank regarding payment settlements.

Employer: AWQ Services Pty (Ltd)

Period Employed 2010 – 2013

Position: Sales and Project Coordinator

Reason for leaving: Contracted ended

Key responsibilities:

Management of clients

Coordinating projects for the clients

Management of compliance for the organisation

Approving new business deals and ideas

Staff management and projects

Team building and moral stuff organiser.

4 P a g e

Reference 1 Bham and Dhaya Attorneys (Benoni)

Position: Manager

Ms. Simone May

+27-11-421-**** (W)

+27-66-116-**** (C)

Reference 2 AWQ Services Pty (Ltd)

Position: Regional Head

Mr Wandile Twala

+27-83-480-**** (O)

Reference 3 Bham and Dhaya Attorneys (Benoni)

Mr. Suebash Dahya

Position: HR Manager

+27-11-421-**** (W)

+27-76-609-**** (C)

Reference 4 Altron Bytes People Solutions

Mr. Antonio Arendse

Position: Head of Department: (SASSA) SRD

+27-82-097-**** (C)

+27-11-747-**** (W)

Contact this candidate