PATRICIA A. RAY MA, CAGS

Peoria, AZ *****

623-***-**** (cell) ad1d0k@r.postjobfree.com

EXPERIENCE:

Etnye Inc. (Bear Cat Mfg.) - Wickenburg, AZ 08/2020-01/2021

Talent Performance Manager

•Perform workforce needs assessment and execute timely and effective recruiting solutions

•Deploy retention programs such as new hire orientation, recognition events, succession planning and training

•Collect data on effectiveness of programs such as total rewards and job satisfaction and make recommend for improvement

•Responsible for delivery of KPIs (Key Performance Indicators) such as turnover, time to fill job vacancies, internal promotion rates, and participation in training programs

•Maintain employee personnel file records

•Generate reports, update plan documents and conduct/participate in audits for EEO, Vets, AAP, and any other programs in accordance with state and/or federal requirements

•Significantly influence the application of Company Values, Mission and Vision and alignment of organizational objectives; champion organizational change and implementation of policies and programs

•Provide council and guidance to management in developing high performing teams to include succession planning, training, coaching, performance management, and disciplinary action

•Represent Company with exceptional service to employees and appropriate partnership management with regard to inquiries, requests and concerns

•Conduct complaint investigations in a fair and impartial manner

•Generate reports to make recommendations on employee compensation and benefits

•Perform job analyses to generate job descriptions and monitor changes in the work environment for updates as needed

•Perform other duties as assigned

Azbil North America – Phoenix, AZ 04/2014-03/2018

HUMAN RESOURCES MANAGER

•Responsible for 120 plus employees for 3 organizations; Azbil North America, Inc., Azbil Research & Development, Inc. and Azbil Vortek; Azbil Mexico will soon be added to the North America Subsidiaries, which will increase from 3 to 4 subsidiaries for Azbil North America.

•Azbil North America sells instrumentation for car manufacturing, oil and gas, paper and pulp, and water treatment.

•Responsible for all Human Resources activities for employees located in the following states: Arizona, California, Ohio, Louisiana, Texas, Tennessee and Colorado.

•Developed and administered various human resources plans and procedures for all company personnel.

•Implemented and annually updated the compensation program; rewrote job descriptions as necessary; conducted annual salary surveys and developed merit pool (salary budget); analyzed compensation; monitored the performance evaluation program and revised as necessary.

•Developed, recommended and implemented personnel policies and procedures; prepared and maintained handbook on policies and procedures.

•Developed and maintained affirmative action program; filed EEO-1 annually; maintained other records, reports and logs to conform to EEO regulations.

•Conducted recruitment efforts for all exempt, nonexempt and contract workers; wrote and placeed advertisements; worked with supervisors to screen and interview candidates; conducted reference checking; extended job offers; conducted new-employee orientation; employee relations counseling; conducted exit interviews.

•Established and maintained department records and reports.

•Participated in administrative staff meetings and attended other meetings, such as seminars.

•Maintained organizational charts and employee directory.

•Evaluated reports, decisions and results of department initiatives in relation to established goals. Recommended new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.

•Ensured compliance with all federal, state and local employment laws.

•Acted as safety officer, ensuring a safe environment for all employees. Investigated any workplace accidents and filled out paperwork necessary. Instituted a first responder and first aid program.

•Implemented Salesforce software along with the Director of Sales.

Wings of Peace (Volunteer work) 02/2012-3/2014 Glendale,AZ

Louise Pennartz (Director)

Feed homeless people at Knights of Columbus hall weekly. Assist veterans with job

search skills, assist Director with fund raising events as needed.

Banner Boswell Medical Center (Non-Profit) – Sun City, AZ 09/2009-03/2011

Banner Boswell Medical Center is a general medical, Stroke and surgical hospital

Human Resources Consultant

•Successfully directed HR programs and initiatives for 2,300 employees and continually maintained compliance with the HR standards of the JCAHO and CMS State of Arizona.

•Supervised several direct reports (Info Specialist & Front Office Personnel),

•Supported the organization to enable alignment with corporate mission, vision, values and culture, while supporting the improvement of organizational performance.

•Provided coaching and advice to leadership in support of the recruitment and selection of key and/or critical functions, performance management, and employee relations.

•Provided HR metrics to support business decisions.

•As part of the Division HR leadership team, supported the development, communication, and deployment of corporate policies and procedures.

•Managed multiple priorities; worked accurately and independently in a fast-paced environment with a minimum of supervision.

•Responsible for data collection, analysis and interpretation.

•Created documents to support data findings to the CHRO.

•HR department members were required to effectively communicate with physicians, visitors, staff members, of all levels with-in the facility.

•Other Areas of responsibility include: employee relations, performance management, talent acquisition and retention, training and communication.

•HRC’s were responsible for On-Boarding of new employees.

•Coordinated new hire orientation with Staffing.

•Responsible for Talent Mapping; worked with assigned Business Partners in identifying employees who demonstrated readiness to move into management in order to increase bench strength.

Required to work with leaders to ensure employees that have been identified as high potential, and if they were following their outlined goals of development.

•Resolved HR related issues, conducted investigations into reports of harassment, discrimination, ADA requests and sexual harassment.

When required worked with Legal and Compliance on employee related issues.

•As required, provided one-on-one support for the CHRO on a routine basis.

•Followed up on Patient Satisfaction Score Card and HCAHPS surveys.

•Monitored and reviewed disciplinary and termination documentation for completeness and organizational consistency.

•Developed curriculums and training classes on harassment, discrimination and/or other related topics with HRC’s from other Banner facilities for consistency.

•Member of the Leadership Union Avoidance Response Team

Banner/Sun Health Corporation (Non-Profit) – Sun City, AZ 07/2005-09/2009

Through its subsidiaries, Sun Healthcare Group, Inc. is a leading U.S. healthcare provider, delivering healthcare products and services

Employee Relations Consultant/Workforce Development

•Served as consultant to Boswell and Del E. Webb Hospital with a workforce of 4,500+ employees

•Built partnerships, alliances in the external community to source qualified candidates for employment.

•Designed and launched new healthcare education programs in high schools, community colleges, and neighborhood coalitions.

•Assigned as Sun Health representative to community outreach programs within the Peoria Unified School District.

•Facilitated workshops on the subjects of performance management, employee relations, sexual harassment, conducted performance reviews, and facilitated employment laws.

•Responded to all Comply line complaints involving Boswell employees.

•Responsible for coaching and advising leaders and employees on all performance management issues including absenteeism, performance, conduct and harassment, ensuring compliance with policies, practices and procedures.

•Responded to; all EEOC and Arizona Civil Rights Division charges of Discrimination and ADA violations.

•Responded to 4 charges from EEOC of discrimination based on race.

•Reviewed charges received from EEOC and won all 4 cases with NO discrimination being evidenced.

•Manage a broad range of tasks including:

•The interpretation and development of policies and procedures

•Facilitating training on key employee relations issues

•Preparing of severance agreements

•Contributing to the development and implementation of

•EmployeeRelations programs based on line of business goals and HR

•strategy.

•Responsible for providing consultation and guidance to leaders during large scale reorganizations and reductions in force.

•Developed and managed the Sun Health Affirmative Action Program that covered Boswell, Del Webb, Boswell Rehab Center, Hospice, Alzheimer’s Center and Home Health.

•Significantly reduced employee absenteeism and turnover

Yuma Regional Medical Center (Non-Profit) Yuma, AZ 01/2003-07/2005

Yuma Regional Medical Center is a general medical and surgical hospital. (YRMC) is the only hospital serving the Yuma, Arizona, area.

SR. HUMAN RESOURCES CONSULTANT

•Consulted for 2,000+ employees across 12 departments; provided employee support, counseling and coaching and ensured HR practices were conducted in accordance with applicable company policy, guidelines and regulations, as well as state and federal law.

•Served as Subject Matter Expert (SME) for best practices in employee relations, staffing and training, provided leadership/employee counseling and coaching, and rendered recommendations within all applicable laws, rules, and guidelines.

•Assisted management team in developing and updating job descriptions that provided clear qualifications requirements, job expectations and compensation.

•Used Webhire applicant tracking program to assist recruiters with sourcing for candidates, screen applications, and review résumés as needed to support my assigned Business Partners.

•Recruited medical, nursing, pharmaceutical, clinical education, and other professionals and ancillary staff members; ensured proper placement, training and continual evaluation of new and existing personnel by training managers to coach, discipline and reward/recognize employees appropriately.

•Investigated and responded to complaints filed with and received from the EEOC and Civil Rights Division.

•During my tenure Yuma Regional Medical Center reduced turnover from 12 percent to 7 percent.

•When I departed from YRMC, YRMC had a waiting list of nurses that wanted to work for the hospital.

•Proactively participated in the Annual Benefits Fair, Hospital Week, Nurses Week, Annual Employee Recognition Awards Dinner.

•Helped launch of Y.E.A.H. (You’re Everything Around Here) a retention and recognition program designed in collaboration with the entire HR team in support of fostering higher morale and a sense of valuable worth for every employee.

•Designed and implemented a new security ID badge system and led the Just-in-Time training about Diversity and Sexual Harassment in the Workplace and Conflict Resolution.

EDUCATION:

Master of business administration (In Progress)

Keller Graduate School of Management – Phoenix, AZ 25 Credit Hours Completed

M.A., Organizational Development & Training Ottawa University – Phoenix, AZ

M.A., Human Resources Management Ottawa University – Phoenix, AZ

B.A., Human Resources Management Ottawa University – Phoenix, AZ

TRAINING AND CERTIFICATIONS

•Certificate in Employee Law- 29.75 Credit Hours The Institute of Applied Management & Law – Phoenix, AZ

•Certificate in Mediation – 40 Credit Hours The University of Phoenix –

PROFESSIONAL AFFILIATIONS

•SHRM Member – Local & National Society for Human Resources Management (SHRM)

•ASHHRA Member ASHHRA For Healthcare Human Resources

•AZ QUAD Member Arizona Affirmation Action Association

AWARDS AND ACCOLADES

•Recognized for Going Above & Beyond Call of Duty Yuma Regional Medical Center – Yuma, AZ (Worked as solo HR Consultant for one year)

•Recognized for Going Above & Beyond Call of Duty Yuma Regional Medical Center – Yuma, AZ (Donated a kidney to a co-worker)

VOLUNTEER WORK / OTHER

•Peoria Unified School District CTE Commission

•Volunteer Mediator Arizona Justice Courts

•CTE Commission Member-Worked with High School Students interested in Nursing and other medical careers in the Healthcare field

QUALIFICATION SUMMARY

Results oriented, versatile professional with a solid work ethic and natural capabilities to support overall organizational goals for growth and productivity through effective executive assistance.

Able to complete multiple tasks simultaneously despite unpredictable workloads and conflicting deadlines; rapidly learn new procedures/processes; quickly adjust to changes in schedule, environment and organizational objectives.

Exceptional communication and interpersonal skills; able to interact effectively with personnel at all

levels, provide top quality internal/external customer service, perform accurate data entry, and prepare simple to complex reports and correspondence.

Distinct analytical skills, ability to conduct qualitative/quantitative research and provide solutions based on findings; experienced in compiling data, making presentations, and preparing detailed reports.

HRIS/other technical proficiencies: CYBORG, Webhire, Position Manager, Lawson, Employee / Management Self-Serve; Enwisen / Self-Serve (HRIS); KRONOS (Timekeeping); ProBuisness; MS Office Suite (Expert): Word, Outlook, Excel (Multi-sheet documents with complex linked formulae) SalesForce software

PowerPoint(Turn-key presentations), Access (multifunctional databases), Publisher; Adobe: Acrobat, Reader

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