Kevin Smith MBA, PGCE, FCILT,

Telephone: 075********

E Mail ad1czr@r.postjobfree.com

AREAS OF EXPERTISE

Operational and Quality Management, Large Workforce Learning and Development, Defence/Military, Contract Management, Procurement, Supply Chain Management, Customer Relationship Management, Work Based Learning, Business Planning, Quality Auditing within transport and supply chain and warehousing sectors, Financial Acumen and managing large teams in both International and National Environments, External Quality Assurance, Internal Quality Assurance and Assessment (apprenticeships).

CAREER HISTORY

PROB2B Ltd – Consultant

Director - September 2010 – present day

Quality auditor for the Driver Vehicle Standards Agency (DVSA) - (2008 - 2023)

Business Improvement Techniques (BIT) advisor

EQA/IQA and Assessment (apprenticeships) – Transport/Warehousing and Security sectors

“National” Vocational Driving Instructors Register auditor

Awarding Body External Verifier for level 2 to level 7 vocational qualifications

ISO 9001 lead auditor

Business Improvement Techniques consultant

Supply Chain, warehousing and storage advisor (Masters level)

Organisational Change advisor

Vocational Staffing Solutions Ltd

Chief Executive Officer (Owner) September 2010 – 2013

Responsible for the commercial, technical and organisational interests.

Managing relationships with key stakeholders.

Providing leadership to the managers of the Finance, HR, Business Development

and IT departments.

Lead for all change and personnel development

Overseeing all commercial matters.

Developing and managing accounts including private Prison provision not covered by SFA funding

Responsible for all procurement and quality auditing functions

Business lead for centre accreditation with awarding bodies for management to level 7 and team leading

Quality lead

Private prison education management

National Commercial Sales and Business Development Manager 2008 – 2010

Learning World Plc

Directly responsible for the day-to-day management of the SBU within a Plc (334 staff)

Annual operational budget and P&L responsibilities to approx £14.5M.

Highly successful in identifying and developing key opportunities and building long term relationships to SME and Blue-Chip clients.

Upon appointment, managed to significantly increase operational output by 100% and increase sales of new products and services by 75% through application of “Lean” methodologies.

Developed a significantly successful marketing plan for new educational product and services with market winning USP’s. These programmes allowed Melorio Plc (Pearson) to evolve from a product driven company to a market leader in providing professional services and corporate training solutions.

Responsible for introducing an effective operational and production “flow” of outputs through the implementation of a business plan centred around Six Sigma.

Highly experienced External Verifier in Logistics, Passenger Transport, Production and manufacturing, Engineering, Learning and Development and Management educational sectors

Successfully restructured the Logistics department to become a more effective SBU through application of BPR techniques.

Commercial Auditing responsibilities.

ISO internal auditor - warehousing and supply chain management (3PL/4PL)

Nationwide change leadership and management responsibilities.

Director of Operations (Sales, Business Development and Marketing) 2004 – 2008

DEFLOG VQ Trust

Accountable directly to the Chief Executive for Operations, Business Development and Marketing.

Full P&L responsibilities.

All staff learning and development strategy responsibilities to align to National standards.

B2B/B2C responsibilities.

Overall responsibility for maintaining long term CRM programmes to senior military, high-ranking civil servants and private sector clients.

Directly responsible for the day-to-day management of the organisations operational and sales teams of 225 personnel.

Responsible for benchmarking across competitors’ products and services.

Developed commercially targeted and accountable sales and marketing strategies for the logistics element of the business.

Accountable directly to the Board of Directors in ensuring all sales and business development targets were met in full.

Turned around long-term problematic strategic account. Beat off aggressive competition in an open tender to win back customer trust and in doing so securing the largest tender of its kind for a £7M contract.

Highly experienced External Verifier in Logistics, Passenger Transport, Driving Instruction (Stagecoach and FIRST), Engineering, Warehousing, Supply Chain Management, Learning and Development and Management disciplines.

Learning and Development - resettlement senior advisor to Army personnel leaving the forces

Senior Business Learning and Development Manager 2003 – 2004

RLC Trust

Responsible for setting up and managing 4 “Learn Direct” centres in a multi sited environment in England, Northern Ireland and Germany.

Provision of Technical Support to Internal and external clients.

Successfully achieved all Operational Marketing and Sales targets in accordance with the business plan.

Increased sales and operational outputs by 30% within the first six months of employment.

HRM responsibilities.

Responsible for liaising and developing the relationship between National Learn Direct and the Ministry of Defence.

Significantly improved the brand awareness through innovation, hard work and determination in specific sectors within the industry.

Management of promotional activities and prospecting including direct and indirect marketing to ensure recruitment sales targets were met in full.

Driving Examiner for LGV, PCV, Track and Motorcycle Categories.

Highly experienced External Verifier in Logistics, Passenger Transport, Driving Instruction, Engineering, Learning and Development and Management discipline

Chief Instructor - Logistics Manager

MOD (British Army) – Warrant Officer Class One

1993 – 2003 (total 25 years’ Service)

Managing and co-ordinating all aspects of training within a large and very busy organisation.

Responsible for identifying training needs, designing and delivering training packages to meet the customer’s needs.

Monitoring of all technical inspections of communications sites and associated equipment, to ensure the organisation had reliable communications equipment available at all times.

Managing the organisations LGV, Plant and Bus and Coach fleet.

Developed passenger flow solutions for a multi sited bus / coach operation.

Procured bespoke software for bus and coach operation in a national multi sited scenario.

Overall responsible for implementing CRM programmes and maintaining senior relationships within a B2B environment.

Responsible in applying lean systems thinking within a very large organisation to ensure compliance with MOD initiatives and ensuring budgets are effectively managed.

Driving Examiner for LGV, PCV (Bus and Coach), Track and Motorcycle Categories.

Highly experienced External Verifier in Logistics, Passenger Transport, Driving Instruction, Engineering, Learning and Development and Management disciplines

TRAINING AND DEVELOPMENT

Master’s Degree in Business and Administration (MBA) (University of Hull) Operational Management /HRM/ Supply Chain management.

Post Graduate Certificate in Education (PGCE) (Huddersfield University).

Operational Management Level 5 (Hull College).

Management Level 4; Managing a telecommunications facility (Intelect).

HNC in Electronics and Telecommunications (Hull College).

CLAIT. (OCR)

D35 External Verifier.

D34 Internal Verifier.

D32/D33 Assessor.

IOSH certificated.

Working at heights trainer (rigging)

Lead Auditor ISO 9001/2008

SAFED Assessor

Equality and Diversity

PREVENT trainer.

Quality Auditor

Driving Instructor/Examiner - DVSA ADI working towards

ADR trainer – validity lapsed.

PROFESSIONAL MEMBERSHIPS

Fellow Member of the Chartered Institute for Logistics and Transport

Member Chartered Management Institute

Member Institute of Assessors and Verifiers

Licentiate member of the Chartered Institute of Personnel and Development (CIPD)

PERSONAL DETAILS

Marital Status; Married 3 (adult) Children

Driving Licence; Full, clean, A, B, C, D, H,

Health; Non-smoker, Excellent

PROFILE

A passionate leader with first class communication skills and a successful track record within Learning and Development, Qualification Awarding Body, Workforce development, ISO quality auditing within transport disciplines health and safety, security and IT.

Educated to master’s degree level, with extensive knowledge of all current economic, social and regulatory issues in transport and educational arenas.

Champion of business improvement techniques at the same time of delivering growth.

LGV/PCV Transport sector specialist –Vocational Quality Assurance (EQA/IQA/EPA) Ex Driving Examiner, LGV Driving Instructor, Advanced Driving Instructor (working towards), DVSA accredited Driving School Auditor

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