LAKISHA COVINGTON

Fayetteville, NC ***** 910-***-**** ad1cz8@r.postjobfree.com

SUMMARY

A production worker with 4 years of experience.

Technically support Representative

Specialties

trained LOTO, trainer, mixer, scale operator.

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

Quick learner

Financial records and processing

Training and development

Excellent communication

Technical Troubleshooting

Hardware Diagnostics

Customer Service Support

Hardware and Software Repair

Multitasking and Prioritization

CRM Software

Understanding Customer Needs

Issue and Complaint Resolution

Customer Data Confidentiality

Microsoft Office Expertise

EXPERIENCE

09/2023 - Current Customer Service Representative

Everise Fayetteville, NC

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Documented and managed patient information in computer system. Answered patient questions and fielded complaints to resolve issues. Scheduled and confirmed patient appointments with patients and healthcare professionals.

Registered patients by verifying records to update computer system and patient charts.

Supported hospital and clinic operations using customer service skills and detailed system knowledge.

Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Scheduled patient appointments and procedures.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Referred unresolved customer grievances to designated departments for further investigation.

Prepared and evaluated CRM reports to identify problems and areas for improvement.

Strengthened customer retention by offering discount options. 10/2021 - 08/2023 Technical Support Representative Kelly Connect Fayetteville, NC

Handled customer service issues by providing guidance or escalating for advanced support.

Assisted customers with various types of technical issues via email, live chat and telephone.

Served as first point of contact for incoming technical service calls and emails.

Demonstrated advanced product knowledge to solve customer issues. Walked customers through common phone hardware and software configurations to maximize service functionality.

Scheduled and confirmed appointments.

Encouraged, empowered and motivated team to accomplish objectives. Helped employees feel valued and supported on interpersonal, customer and operational issues.

06/2015 - 08/2020 Line Leader

Smithfield Packing Co Inc Tar Heel, NC

I was a trainer at Smithfield Packing.

I worked on the line using a wizard knife.

did paperwork for my supervisor.

I came from a line worker to a line leader working hard and being a dependable worker.

05/2017 - 10/2019 Mixer

Butterball LLC Raeford, NC

I work on a mixer, mixing turkey bacon.

I have my jack license.

I have a training for LOTO (Lock Out Tag Out)

I have experience being a machine operator.

EDUCATION AND TRAINING

04/2011 High School Diploma: HSD

Cornerstone Christian Correspondence School GA, United States

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