DENA WASHINGTON-WILLIAMS

313-***-****

ad1cz4@r.postjobfree.com

OBJECTIVE

I am looking to be an active employee who contributes to the Mission, Vision, and Values of the company. I am a committed, highly professional, and detail-oriented individual with a Health Information background. I possess strong customer service oriented skills, and have the ability to interact with staff and management. I demonstrate a blend of professionalism, self-organization, interpersonal communication, problem solving, and have a sincere eagerness to maintain the confidentiality of customers and employees in accordance with HIPAA standards. I am interested in knowing what opportunities Harpeth Valley Utilities District has to offer someone looking to make a complete career change; specifically, the Remote Data Entry Clerk position. I have the ability to work effectively, independently, and with a team, to successfully complete tasks.

PROFESSIONAL EXPERIENCE

MRO-Henry Ford Hospital

Medical Records Representative W. Bloomfield, MI 8/2023-10/2023

Picked up discharged patient charts from units.

Assembled records according to HIM department procedures.

Indexed correct document types ensuring components uploaded to correct area of the electronic medical record.

Prepped, scanned, and indexed records according to Hyland OnBase procedure and policies.

Performed retrospective chart audits for scanning quality.

WELLSPRING LUTHERAN SERVICES-LIVONIA WOODS NURSING AND REHABILITATION CENTER

Medical Records Coordinator Livonia, MI 2/2023-8/2023

Facilitated ROI (Release of Information) requests for medical records including: Attorneys, Insurance Companies, Hospitals/Healthcare Centers, and Quality Improvement Organizations.

Scanned and uploaded resident information into PointClickCare (Cloud-Based Healthcare Software).

Made Resident Ambassador Rounds which were used for Quality Follow-Up in order to assist in handling residents’ grievances/complaints.

I was an Authorized Representative for requesting orders from Iron Mountain Document Services.

Updated WeCare Connect platform with Short Term Care residents’ contact information for In-Satisfaction Surveys.

Scheduled appointments with Medical Specialists and transportation services for residents.

MED SOURCE SERVICES, INC.

Medical Records Processor Southfield, MI 4/2022-8/2022

Sorted patients’ records for Physicians in order to make it more efficient for them to review the records prior to patients’ evaluations. Three types of charts handled were: IME (Independent Medical Examination), SR (Supplemental Report), and ROR (Review of Records).

WHAT IF I TOLD U, LLC

Creative Designer, Co-Owner Waterford, MI 3/2021-Present

Design apparel which captures one’s attention through words, phrases, quotes, or imagery of art.

IHA – INFORMATION SYSTEMS-CENTRAL MEDICAL RECORDS

Medical Records Specialist I Ann Arbor, MI 11/2019-8/2020

Scanned and imported electronic patient medical records, identified key data elements and documents in the medical record and accurately interpreted and extrapolated into EPIC EHR charts.

Effectively, transitioned between office locations, when necessary.

SAINT JOSEPH MERCY HEALTH SYSTEM

Clinical Informatics Specialist/File Clerk Pontiac, MI 8/2017-11/2019

Maintained, recorded, and stored electronic documentation that pertained to patient treatments, medical histories, pharmaceuticals, and insurance information in compliance with HIPAA policies and procedures.

Worked closely with IT staff to develop and implement computer records.

Scanned documents, from medical charts, into the Athena EHR System which included: checking the quality of the image, rotating them as needed, and confirming chronological order and PLU on every image.

Confirmed that documents were uploaded to the appropriate folder within Athena EHR System.

Entered patients’ vitals into the Athena EHR System.

INTERMEDIX Medical Coding Specialist – Anesthesia Warren, MI 4/2015-7/2015

Managed revenue cycle and support for Anesthesia healthcare services.

Reviewed medical records for completeness, accuracy and compliance with regulations.

Released information to persons and agencies according to regulations.

Protected the security of medical records to ensure that confidentiality was maintained.

Accurately assigned the appropriate designated codes to each patient record, including Medicare, by reviewing the information provided on the anesthesia record, operative note and any other documentation utilizing ICD-9-CM and CPT-4 classification coding systems; 45 medical records per hour.

HENRY FORD HOSPITAL

Internship – Cardiology/Heart and Vascular Institute Detroit, MI 4/2014-7/2014

Processed Prior Authorization Request Forms.

Faxed Prior Authorization Request Forms to HAP, BC/BS, and Molina insurance companies.

Contacted medical providers to verify patient information.

Inputted charges, via the EPIC System, for Cardiology billing department; approximately 35-40 physicians.

Checked and verified CPT-4 and ICD-9-CM codes for noninvasive diagnoses and procedures.

Attended Cardiology Operations meetings.

TCD GRAPHICS & MULTIMEDIA

Copy and Content Editor Lansing, MI 2/2011-9/2013

Reviewed scripts and storyboards to ensure correct grammar and consistency.

TOYS R’ US

Off-Hours Stock and Receiving Clerk Novi, MI 11/2007-1/2008

Unloaded merchandise from truck.

Priced and stocked merchandise on to shelves.

Organized isles and ensured that sales floor was presentable to customers.

ELECTRONIC DATA SYSTEMS Business Services Analyst/Subject Matter Expert (SME): Pontiac, MI 6/1997-10/2007

Facilitated resolution of inbound-calls from GM component and assembly plants globally.

Monitored critical systems, including Mainframe systems and batch cycles.

Performed operations support in a global production environment for system batch scheduling, demand processing, and JCL (Job Code Language) maintenance to run batch jobs through CA-7 for specified reports – IMDS (Information Management Demand Services).

Completed Value Add requests outside contractual agreements.

Completed API (Annual Physical Inventory) processing for GM component plants.

Coordinated problem management and resolution of critical issues, including batch job abends, with specialized teams in North America, Europe, Brazil, and Australia.

Understood and performed ISO 9001 Standardization processes.

EDUCATION

Schoolcraft College Competency Evaluated Nursing Assistant Program Livonia, MI

Baker College

Associates Degree in Applied Science Auburn Hills, MI

Clinical Coding Specialist

Henry Ford Community College

Associates Degree in Science Dearborn, MI

Michigan State University

Master of Arts in Agency Counseling E. Lansing, MI

University of Michigan

Bachelor of Arts in Psychology Ann Arbor, MI

HONORS: Phi Theta Kappa International Honor Society

Dean’s List

Michigan Competitive Scholarship

Baker College Regent’s Scholarship Merit Award

ASSOCIATIONS: AMERICAN ACADEMY OF PROFESSIONAL CODERS

UNIVERSITY OF MICHIGAN ALUMNI ASSOCIATION

CERTIFICATIONS: CPC-A (CERTIFIED PROFESSIONAL CODER-APPRENTICE (10/2015))

AAPC:ICD-10-CM PROFICIENCY CERTIFIED (12/2015)

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