Customer Service Representative
Resume:
Jacie Strickland
Brunswick, GA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Clerk
Gateway Community Service Board - Brunswick, GA
January 2023 to September 2023
• Greeting clients
• Assigning to the system and following Hippa policy and procedures
• Monitoring clients at all times
• Running insurance check
• Doing all assigned paperwork etc
• Printing, labeling and photographing clients
• Doing vitals and drug screens
• Pharmacy Order Fullfiller assistant when needed
Entered new patient profiles and prescriptions.
Communicated directly with nurses at our facilities via telephone, fax, and email. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from
nurses and doctors. Verified accuracy and completeness of information on prescription and refill requests,
Processed and dispensed written, oral and electronic prescriptions. Placed medication into bubble packs according to the label. Using scanners, and barcodes. Customer Service Representative
Peach State Health - Brunswick, GA
May 2022 to August 2023
• Editing, viewing, and accessing personal accounts to update thru the state Medicaid to make account changes including name, DOB, address, phone number, coordination of benefits, etc
• Review medical claim request, and prior authorization for clients
• Confirm client eligibility and benefits information
• Checking prescriptions thru pharmacies, correcting red flags on accounts to access medications
• Abiding HIPPA policing and following procedures to open account requests
• Updating primary care providers on card, mailing new Medicaid cards
• Accessing doctors in client area to access under their Medicaid for medical needs
• Research and appeal claim denials for clients
• Not releasing personal information
• Working 9 hours shift and being reliable
Phelbotomist
Aerotek - Brunswick, GA
July 2021 to November 2021
• Responsible for giving patients COVID-19 swabs
• Maintaining computer information for patients to register to get tested, be able to access test results, as well as making sure sure all information entered is correct (such as name, email, birthday, address, insurance policy, phone number etc)
• Keeping confidentiality
• Being reliable to work 7:30am to 6:30pm Monday through Saturday in blazing sun
• Having good customer skills to patients whom are scared and feeling anxious over results
• Handling kids of all ages to swab
• THIS WAS A JOB ASSIGNMENT NOT FOR LONG TERM
Assistant Manager
Larry's Giant Subs - Brunswick, GA
April 2017 to July 2021
• Responsible for my shift making sure all duties were complete and all food was prepared appropriately for every customer and served correctly
• Closing all shift morning and night counting down all the registers down and doing paperwork to make sure all deposits were correct as well as calculating tips
• Doing truck orders for my store
• Doing bank deposits for the whole week as in making sure all money for each day was accounted for, as for the week as well
• Making schedules for employees
• Being accountable for running the whole store with or without help
• Reliable for 40 plus hours
• Filing paperwork
Assistant Manager
Goodwill Industries - Brunswick, GA
May 2020 to January 2021
• Responsible for regulating drawers, making sure no deposits are short.. counting safes etc
• Being on time and reliable
• Doing counts for my outlets to make sure all product is out for my customers
• Making sure all bales are ready to be sent out
• Managing all technical difficulties within the store such as computer issues, customers and employees Cashier / Clerk
Express Lube and Carwash - Brunswick, GA
June 2018 to April 2019
• assist customers on car washes
• Run cash register
• maintaining the post office, send packages, do money orders and counting back money to customers
• great customer service
• responsible for maintaining the car wash and post office to make sure everything stay cleans
• responsible for faxing paperwork and closing paperwork Server
Waffle House - Brunswick, GA
March 2014 to January 2017
• Duties include familiarizing guests with menu and daily specials
• Accurately recording food and drink orders, running multi-course meals, and tallying bills.
• Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as producing sales on desserts
• Successfully solved customer conflict and problems when mistakes were made with orders and payments.
• Maintaining the time for guest to sit, and getting food out in a timely manner Education
High School Diploma
Brunswick High School - Brunswick, GA
August 2012 to May 2016
Diploma
Brunswick High School
Skills
• Medical administrative support
Certifications and Licenses
CPR
June 2019 to June 2022
• Certified to perform CPR on people unconscious or having heart issues First Aid
June 2019 to June 2022
• Know basics in minor situation due to medical accidents Assessments
Home health aide skills — Proficient
September 2020
Providing care to patients in a home setting
Full results: Proficient
Customer service fit — Proficient
April 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Work motivation — Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have a gap in employment from November 2021, until May 2022 due to being pregnant. I was unable to work.
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