VIRGINIA

PROPPER

ad1cxq@r.postjobfree.com

770-***-****

Calhoun, GA 30701

SKILLS

Demand Forecasting

Analytical thinking

Supply Chain Operations

Negotiation

Inventory Management/Analysis

Purchasing Process

Team Building

PLEX, SAP, SOP and CRM Program Experience

Critical thinking

KPIs, PO, Market-Testing

Vendor Management

Manufacturing Environment

Multitasking abilities

EDUCATION

Ashford University

Clinton, IA • 07/2012

Bachelor of Arts: Supply Chain Management

South University

Savannah, GA • 02/2010

Associate of Arts: Business Administration

PROFESSIONAL SUMMARY

Driven Supply Chain Professional with proven ability to effectively resolve various types of technical issues. Successful at managing supplier efforts, delivering comprehensive client and employee compliance and acting as point of contact for important suppliers. Works effectively in cross-functional environments: Customers, Manufacturing, Quality, Engineering, Program Management, Contracts, and Finance.

WORK HISTORY

Constellium Automotive USA LLC – MRO Supervisor

White, GA • 08/2021 – 08/2023

Supervised & developed maintenance crib attendants.

Strategized, bidding, negotiating, and managing service contracts & equipment.

Developed & executed purchasing strategies for commodities.

Performed frequent Market-Testing to develop new suppliers as necessary to keep pricing competitive with cost savings.

Kept up with performance metrics: KPIs, one-pager project updates, cost savings projects, PLEX UX, all Microsoft programs and more.

Championed the purchasing process throughout the organization and trained employees on the process.

Processed Purchase Orders, bid evaluations, RFQ, RFA, RFP, all corporate purchases, services, and keeping up with costs, sales, and other reports.

Managed suppliers COIs, MPAs, MSAs, and other confidential documents.

Constellium Automotive USA LLC - Material Planner/Supply Chain Coordinator

White, GA • 08/2019 – 08/2021

Oversaw daily inventory levels and replenished stock based on use of lean methodology (i.e, Kanban, pull flow, level loading, etc.) and MP&L tools (i.e., PLEX, EDI and ASN).

Forecasted demand based on historical data and current BMW releases.

Reduced costs and delivery times by optimizing supply chain processes.

Updated/Scanned office files daily and kept records organized.

Documented delays, difficulties and estimate changes, accounting for any issue affecting deliveries and production.

Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Contributed ideas for improving work processes.

Heritage Honda - Service Advisor

Rome, GA • 01/2019 - 04/2019

Take ownership of customer's experience by carrying out additional assignments to leave positive impression with customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer properly taken care of.

Ensure the technicians' time is correctly explained to customers and work is distributed efficiently between the technicians.

Pleasantly greeted customers and asked open-ended questions to better determine needs.

Suggested add-on services that would be helpful to customers and improve bottom line.

AutoNation Honda Thornton Rd - Service Advisor

Lithia Springs, GA • 03/2018 - 01/2019

Met all targeted sales & targeted CSI Goals.

Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.

Produce full transparency repair orders, including cost and time estimates.

Communicate frequently with technicians and parts associates to ensure timely completion of work.

Follow up with customers on the status of their vehicle and ensure satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Frontline Technology Solutions - Client Performance Associate

Atlanta, GA • 04/2017 - 03/2018

Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

Physical cycle counts and reconcile data analysis reports, inventory logs and inventory room.

Received and processed stock into inventory management system.

Developed and maintained courteous and effective working relationships.

Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Collected DPDA and counter sales reports using DASH and created sales forecasting confirming information in DASH and MC match.

Proficient in Inventory Management Systems, Microsoft Outlook, Excel (VLOOKUPS, pivot tables, graphs, Spreadsheets and many other functions) and complying with all SOP.

Kauffman Tire - Service Advisor

Douglasville, GA • 07/2016 - 04/2017

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Handled tire warranty and claims with the manufacturers.

Educated customers about billing, payment processing and support policies and procedures.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Trained new personnel regarding company operations, policies and services.

Entered orders into TirePRO computer database system.

AutoNation Nissan Marietta - BDC eCommerce Sales Manager

Marietta, GA • 02/2014 - 07/2016

Responded to requests for information by researching multiple sources and systems; such as DealerTrack (DMS), CRM, ADP, TrueCar, NADA, KBB, Autotrader, Carfax and other programs.

Developed rapport with clients and key prospects, including actively contributing to sales process, making in-person sales calls, and entertaining clients.

Identified prospects' needs and developed appropriate responses along with suitable information on products and services.

Delivered exceptional customer service to each person, skillfully managing all stages of buying processes and after-sales support.

Maintained up-to-date knowledge of Nissan and performed competitor analysis.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

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