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AMANDA WILLIS

Accomplished Wedding and Event Director with a proven track record of orchestrating flawless and memorable occasions. Adept at managing all aspects of event planning, from conception to execution, with meticulous attention to detail. Expertise in creating personalized experiences that exceed client expectations and leave lasting impressions. Strong leadership skills, guiding teams to deliver exceptional service and teamwork. Extensive vendor network and negotiation prowess, ensuring cost-effective yet exquisite events. Committed to transforming visions into reality and making every event an unforgettable celebration.

WORK EXPERIENCE

St Pete Bloom - Saint Pete Beach, FL March 2019 – Present

Floral & Event Designer (Owner)

As the Owner and Floral & Event Designer at St Pete Bloom, I have overseen the comprehensive administration of the company, encompassing safety, quality assurance, sales, new product development, supply chain management, operations, and human resources. My role has been pivotal in shaping the organization's ethos towards motivation, profitability, and continuous expansion.

Key Achievements and Responsibilities:

-Proficiently managed all facets of flower preparation and the creation of diverse floral arrangements, including wristlets, bunches, corsages, fruit baskets, and potted plants, ensuring a high standard of quality and customer satisfaction.

-Demonstrated adeptness in supervising day-to-day event planning services within the Operations Department, orchestrating a wide range of corporate and private events to perfection.

-Spearheaded vendor selection, procurement, and negotiation processes, representing management's interests and ensuring optimal resource allocation.

-Played a vital role in strategic planning by analyzing and evaluating significant events, collaborating closely with various departments, conducting financial forecasting, and delivering precise financial reports.

-Tailored floral arrangements to exact client specifications, drawing upon my knowledge of design principles and material properties to create visually stunning and memorable displays.

Mermaids - St. Petersburg Beach, FL Jan 2011 – Mar 2019

Bartender

As a Bartender at Mermaids, I held a multifaceted role that encompassed various aspects of enhancing the guest dining experience. My responsibilities spanned quality control, staff management, inventory management, adherence to health and safety regulations, and delivering exceptional customer service.

Key Responsibilities and Achievements:

-Assumed responsibility for maintaining the highest standards of quality and service, overseeing issues related to food and beverage quality, as well as the overall guest experience.

-Managed inventory meticulously, ensuring that food and beverage supplies and equipment met quality and quantity standards, thereby guaranteeing a seamless operation.

-Supervised food preparation, dining areas, and safety protocols, consistently upholding compliance with safety regulations and health codes to maintain a safe and pleasant dining environment.

-Spearheaded the procurement of spirits and wines, maintained food quality standards, enforced sanitation and hygiene practices, and closely monitored customer satisfaction and reviews.

EDUCATION

Associate's degree in Horticulture Colorado Mountain College - Vail, CO January 1999 to May 2002

SKILLS

-Leadership & Management

-Customer Service

-Sales Management

-Business Development

-Product Knowledge

-Business Intelligence

-Database management

-File management

-Project management

-Staff management

-Customer Service & Satisfaction

-Inventory Management

-Problem-Solving & Resolution

-Communication & Collaboration

-Security & Assurance

-Quality Assurance

-Teamwork & Coaching

-Vendor Negotiation

-Event Planning

-Attention to Detail

-Personalization & Creativity

Bouquets - Beaver Creek, CO Nov 2007 – Nov 2009

Floral Designer

-Ensured timely preparation and delivery of large orders for various occasions, including weddings, graduations, and funerals, meeting and exceeding customer expectations.

-Maintained a clean and organized workspace, including flower cleaning, cooler maintenance, and general store cleanliness, contributing to a pleasant shopping environment.

-Prioritized order accuracy and efficiency, meticulously coordinating customer requests while consistently achieving and surpassing sales quotas.

-Provided exceptional customer service in alignment with company objectives, resulting in increased customer satisfaction, revenue growth, and optimized inventory management.

-Developed and implemented effective training programs for both new and existing employees, focusing on industry best practices and operational techniques.

-Leveraged customer interactions to identify opportunities for upselling upgraded solutions and services, demonstrating a commitment to understanding and meeting evolving customer needs.

-Collaborated with vendors to track back-order availability, future inventory, and special orders, ensuring a seamless supply chain.

Lodge and Spa Cordillera - Edwards, CO Jan 2002 – Dec 2006

Spa Concierge & Fitness Teacher

-Strengthened client relationships by proactively engaging with customers via phone, discussing services, and conducting follow-ups to assess satisfaction levels and evolving needs.

-Maintained ongoing communication with members, offering support, guidance, and encouragement throughout their fitness and wellness journey.

-Assisted clients in aligning their program needs with operationally efficient delivery options, ensuring a personalized and effective fitness experience.

-Cultivated collaborative partnerships with individuals to facilitate sustainable lifestyle changes, leveraging evidence-based strategies and preventive health guidelines.

-Developed customized action plans using educational materials and evidence-based approaches to empower clients to achieve their wellness goals.

-Consistently exceeded performance and quality expectations, actively participating in departmental committees to contribute to overall operational excellence.

Colorado Mountain College - Edwards, CO Jan 1999 – May 2006

Dance Teacher

-Developed and executed a comprehensive dance curriculum tailored to different grade levels, encompassing daily lesson plans, classroom assessments, homework assignments, projects, and experiential learning opportunities.

-Maintained effective communication with students and parents, both inside and outside the classroom, and adeptly instructed a variety of dance styles to children and young learners.

-Volunteered in administrative capacities, including answering multi-line telephones, welcoming and guiding visitors, and contributing to the organization and maintenance of student records.

The Ritz-Carlton - Bachelor Gulch, CO Nov 2002 – Dec 2003

Concierge

-Exemplified professionalism and exceptional guest engagement, consistently presenting a friendly and approachable demeanor while demonstrating a strong commitment to guest satisfaction.

-Accurately managed reservations by inputting them into the required computer systems in accordance with established policies and procedures.

-Assumed versatile responsibilities, including serving as a hotel operator, providing retail customer service, coordinating events, and delivering related support services.

-Successfully executed opening and closing procedures, which involved cash drawer reconciliation, and effectively resolved customer complaints while managing a high volume of in-person and phone inquiries simultaneously.

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