Stefan Zanders II, BBA-IS

216-***-**** - ad1cvq@r.postjobfree.com - US Citizen - USAF Veteran – current Secret security clearance

Professional Experience

Department of Veteran Affairs, Louis Stokes Medical Center — Cleveland, OH

Information Technology Specialist 2210 9/2009 to present 0830-1700 M-F, full time, 40 hrs./week

Manages PMO IT projects for major deployments/modifications, timely within budget

Planning infrastructure projects to survey/install/migrate internal data networks

Researching emerging IT trends, providing plans and solutions to directors

Building and managing waterfall/agile project schedules

Tracking activities, milestones and deadlines reporting status/metrics to IT mgmt

Leading diverse project teams, gathering stakeholders’ requirements

Managing multiple projects using effective time management

Working with end users/management to ensure accurate Statement of Work (SOW)

Experienced in leading implementations with global vendors

Created training for facility-wide proprietary project management tool

Leading system preparation for major Cerner EHRM implementation

Maintain and support systems configuration standards within Change Management (CM) guidelines

Experienced writing PowerShell scripts for system automation

Provides PC and MAC implementation/configuration/troubleshooting support via ServiceNow (SNOW)

Day to day leading of direct reports and contractors

Provides training/coaching to junior technicians and end users

Manages efficient SNOW ticket queues, dashboards/reports and data analysis

Coordinating contractually with SNOW project teams to implement new modules

Identifying process improvement opportunities and leading change teams

Leading projects migrating multiple agency database schemas from BMC Remedy to SNOW

Major incident management, coordinating with regional and national NOC/SOC teams

Administration of AD, Exchange, Windows, and VISTA user/group accounts/permissions

Expert admin-level experience with MS programs (Office 365, Project, SharePoint, Server, Visio)

Preparing market research and guiding the RFI/RFQ/RFP process

Sourcing vendors, negotiating and acquiring IT equipment/services within FAR guidelines

Establishing vendor relationships, resolving conflicts with procured items/services

Performing cost/risk analysis and cost tracking throughout project lifecycle

Managing telecom contracts; average at >1 (one) million dollars per option year (OY), four total

Monitoring contractor performance, monthly reports stored for reference and trend analysis

Producing cost estimates and determining procurement method (T&L, fixed price, sole source etc.)

Maintaining Fund Control Points (FCPs), managing FY budgets for projects and contracts

Coordination of installation/upgrade/repair of commercial network circuits

Leading of knowledge management initiatives, documented using SharePoint repositories

Reconciling network performance to contract Service Level Agreement (SLA)

Telecommunications equipment management including data center/closets, VOIP devices

Collaborating with Engineering/FM, using AutoCAD to correctly plan network/cabling installs

Managing storage systems, SANs and leading local VM conversion to hyperconverged systems

Military Experience

179th Air Wing, Air National Guard — Mansfield, OH

Logistics Readiness Officer, Traditional Guardsman 4/2017 to present

Officer In Charge (OIC) of 120+ troops managing the Vehicle Maintenance, Petroleum and Other Lubricants (POL), Materials Management and Supply Chain/Warehouse sections

Responsible for authorizing inventories, base level acquisitions, cargo/personnel movement

Serves as wing program manager for Report of Survey (FLIPL), property/asset accountability

Led Kaizen improvement, resulting in zero-cost repurposed warehouse utilization

Education

CLEVELAND STATE UNIVERSITY — Cleveland, OH; Bachelor of Business Admin, Info Systems — 2011

CUYAHOGA COMMUNITY COLLEGE — Cleveland, OH; Associates of Science — 2007

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