Denise Gadd

Coral Springs, FL *****

954-***-**** mobile

ad1cve@r.postjobfree.com

Process Improvement Lean/Six Sigma Leader

Summary of Qualifications

Education and diverse experience have allowed for Leadership Excellence with positive results allowing for achievement of both personal and professional goals. A Strategic Planning thinker; always customer-focused, in all processes. My method of thought is to continually improve; safer, better, and quicker.

Thriving in an environment that allows Strategic Planning without a model, delivering the vision, then executing the plan; doing so with Cross-functional Teams that not only share the vision but input so the outcome is understood and embraced. I have trained many colleagues at every level of the organization the Lean Six Sigma DMAIC methodologies and knowledge as a roadmap for Process Improvement Project success.

Skills

ISO9000:2015 Implementation, Training and Management

ISO 14001 Implementation, Training and Management

OSHA Requirements and Training

EPA Regulations

Lean/Toyota Production System

Value Stream Mapping & Analysis

Kaizen Leadership: Hoshin Kanri, Gemba,

OpEx/Key Performance Indicator Boards (KPI), Statistical Process Control SPC, Process Capability, Gage R&R Analysis, ANOVA, DOE

Poke Yoke, 5S, SMED, TOC

Team Development & Leadership Mentor

OPEX & Strategic Planning Specialist

Sales & Operations Planning (S&OP)/ERP

Supply Chain & Logistics

VAVE, DFMA, PPAP, QFD House of Quality

Continuous Flow Facility Layout

CAPA, Root Cause Analysis, 8D

Standard Work A3, Process Documentation (ISO 9001) for Sustainability

Critical to Satisfaction (CTS) Quality, Delivery, and Cost

ROI & ROP Analysis, GAP Analysis

Software

Microsoft Outlook, Excel, Word, PowerPoint, Access, One Note, Project, Publisher, SharePoint, Visio

Enterprise Resource Planning (ERP)

Customer Relations Management (CRM)

Statistical Software: JMP, SPCXL, Minitab

Experience

Healthnet – Teleperformance

Customer Service Manager February 2019 – Current Manager of Service Agents for Provider Claims, Benefits & Eligibility, Coordination of Benefits, and Medical Authorizations.

Michiana Lean

Principal Consultant (not currently under contract) August 2018 – February 2019

FDA Group: Standardized CAPA Program to prepare for FDA Audit and ISO 9000 Compliance

Zero Down Logistics: Operations & OSHA -focused Project to minimize/eliminate Incidents and near misses.

FreightOptics Project to Document Standard Operating Procedures and Outline a Document Control System for ISO 9001 Compliance and Certification

Catholic Health Services Lauderdale Lakes Jan 2016 – Aug 2018

Process Improvement Specialist/Six Sigma Black Belt

Responsible for Process Improvement Projects for the non-profit organization. Improving processes, adding to a positive patient experience while adding to the bottom-line allowing for additional services.

Wound Care Documentation Improvement

Skilled Nursing/Rehabilitation Hospital Data Analyst

Interact Nurse Communication Project

Quality Assurance Process Improvement (QAPI) Corporate Overview

Leggett & Platt, Incorporated 10+ years

Process Improvement/Quality Systems/Project Manager - Dallas, TX Oct 2009 – Jan 2016

Corporate Project Six Sigma Black Belt/Lean Manager - Carthage, MO Apr 2004 – Oct 2009

Implement and Managed ISO9000/AS9100 Compliant Management System $52M facility

Corporate Lean Six Sigma Black Belt – Manufacturing, Distribution Center, Supply Chain Optimization

Responsible for $800M Bedding Division Branch Projects – North America and Global operations

Lean Six Sigma Black Belt Project Leader – Lead Team Projects using the DMAIC Six Sigma Structure

Strategic Planning utilizing Lean Tools: VSM Current State including Gap Analysis for Future State transition

Deployment of Projects based on Value Stream Analysis & DMAIC Methodologies

Lead Project Planning; Goals, Scope, Timelines, Toll-gate Reviews

Project Reporting to Executive Leadership

Project Manager: Responsible for Budget, Timelines, Action Items, Accountability

Communicate Improvement Project & Financial Status to Executive Management

Developed and Trained a regional L & P Corporate Internal Six Sigma Green Belt Certification Curriculum to include Training Modules, and Project Requirements.

Mentored Six Sigma Green Belt Candidates to Certification 2 years - $1.5M Value

Continuous Improvement/Quality Systems (CI/QS) Champion Team Leader

Responsible for Project Budgets, Implementation, Completion and Hand-offs to Process Owners

Responsible for Key Performance Indicators and Operations Metrics

Audit Compliance via CAPA 8D/A3 Tools - Root Cause Analysis, Process Documentation.

Corrective Action/Preventive Action (CAPA) Issuance, Solutions Documentation

Train Stakeholders for Operations Excellence achievement, Improvement and Sustainability

S&OP Planning/forecasting for ERP system

Responsible for ERP Account Management and S&OP Forecasting: Goal +/-15% Forecast to Actual

National Accounts Representative – Simmons, Serta, Sealy in the Western Region

Logistics and Distribution Manager with 50+ Direct Reports including Long-haul and Local Drivers

Education

University of Phoenix La Mirada, CA November 2002

Bachelors of Science – Business Administration & Business Management Dual Degree – 3.87 GPA

Certifications

Lean Six Sigma Black Belt - Missouri Enterprise

Six Sigma Green Belt - Leggett & Platt

Management by Strengths Certified Trainer www.strengths.com

Professional Affiliations/Accreditations

American Society of Quality ASQ

Corporate Representative to Joint Commission Stroke Certification

Quality Assurance Process Improvement QAPI

Volunteering

Parkridge Church Missions

Alzheimer’s Foundation of Southeast Florida

Habitat for Humanity of Miami-Dade

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