Customer Service Key West

Education

Rose Deralus

Kissimmee, FL ***** Cell: 305-***-**** *********@*****.***

Valencia Community College, Kissimmee, FL Expected: December 2023

Associate of Arts; Major: Business, Finance

Key West Highschool, Key West, FL

Keys Be The Change

Graduated with honors

Professional Summary

A helpful enthusiastic leader in the service industry, skilled at building rapport with diverse customers. Answer account questions and resolve issues to maximize sales opportunities

Specialized in credit union operations, product promotion, and service offerings. Engaged with customers via email, phone, and social media communications

Promoted brand loyalty with customers by meeting diverse needs while maintaining high satisfaction

Community Service

Be The Change, Key West, FL August 2012 – June 2015

Student Volunteer

Communicate student needs to teachers and elders and act as a liaison for the 3rd grade staff

Answer phone and reply to students’ concerns in the classroom

Work with volunteer coordinator to better assist teachers with bigger class load and higher retention rate

Professional Development

Bank of America, Key West, FL November 2021 – Present

Relationship Banker

Provide support and troubleshooting for online banking and commercial treasury management products

Inform customers of procedures for applying for services such as ATM cards, direct deposit, and certificates of deposit.

Perform teller duties, process daily reports, meet and exceed sales referral goals, manage ATM balancing and maintenance.

Publix Supermarket, Kissimmee, FL

Customer Service Representative March 2020- June 2021

Cashier and self-checkout operator

Provide premier customer service to our clients as they purchase their daily needs

Provided customers premier customer service by answering questions and concerns in both English and Creole due to being the only Creole speaking employee in the Customer Service Department

Wells Fargo, Key West, FL November 2018 – March 2019

Bank Teller

Conducted 40 hours each week, providing solutions, recommendations, and replacements, using an empathic approach and demeanor

Recommended products and services to members and educated customers about relevant offerings

Responded to client’s inquiries and follow up with customers on important issues

Trained new associates on the company policies and procedures

La Concha, Key West, FL July 2016 – June 2017

Front Desk Agent

Greeted guests on arrival and arranged luggage to be taken to assigned rooms

Collected credit card information for each transaction and posted charges to customer accounts.

Created and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment

Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets

Coordinated responses to guest needs by working with housekeeping, room service, and maintenance

SKILLS

Bilingual: English & Creole

Proficient in Microsoft word, Excel

Product knowledge

Critical Thinker

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