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Customer Service Content Writer

Location:
Brooklyn, NY
Salary:
As specified in the job ad
Posted:
November 21, 2023

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Resume:

Patricia Jan Ruland, Educator, Writer

ad1cv0@r.postjobfree.com

Brooklyn, New York

929-***-****

Summary

Extensive experience in tutoring and teaching high school and college students from diverse backgrounds and academic levels in the arts, humanities, business, and physical and social sciences. Extensive experience writing educational books, articles, and blogs. Extensive experience in customer service in retail and education markets. Passionate advocate of diversity in all sectors of society.

CHILDREN’S PUBLISHING, AUTHOR

Titles in Print:

Author, From Painted Scrolls to Anime: Literature and the Arts of Japan, Lucent Library of Historical Eras, 2007 [Byline: Patty J. Ruland]

Author, All About You, Worldbook Childcraft, 1992, 1996 [Byline: Patty Mullins, married name]

Author, All About Sports, Worldbook Childcraft, 1992, 1996 [Byline: Patty Mullins]

Chapter Author, Pets and Other Animals, Worldbook Childcraft, 1992 [Author Credit: Patty Mullins]

Unit Author, Science Anytime Unit D Seabase Nautilus, Harcourt Brace, 1995 [No byline]

Duties: Research content, write text, write headlines and captions, locate art work

WRITING ASSIGNMENTS

Contract Passage Searcher, Questar Assessments, Inc., which was acquired by NWEA.org., which was acquired by Houghton Mifflin Harcourt, 2016-Present, per assignment

Duties: Locate Grades 3-10 reading passages for statewide assessments. Write original passages and test items. Align passages and items to Common Core standards.

Freelance SEO Blog Writer, 2008—2022

Duties: Write SEO blogs for websites, including Vetinfo.com, eHow.com, Now That’s Interesting.com [discontinued], TheRichest.com, Verblio.com.

Freelance Investigative Reporter/Photojournalist, Austin Chronicle, 2006-2012

Duties: Research and write criminal justice beat and animal welfare beat stories, take photos for publication.

Archives: https://www.austinchronicle.com/authors/patricia-j-ruland/

Staff and Freelance Reporter/Photojournalist, Various Publications, 1980-2010

Duties: Write news and feature stories for regional publications, including the San Antonio Express-News, North Lake Traves LOG, Hill Country News, Hutto News, Taylor Daily Press. Take photos for publication. Write feature stories for Coast Magazine, Galveston, Texas.

GENERAL EDUCATION

Staff Online Writing Tutor, Smarthinking.com, Pearson Education, as Generalist, ESL, and Creative Writing Specialist, 2009-Present

Duties: Provide asynchronous reviews of academic essays submitted by high school to doctoral level students in the sciences, business, humanities, nursing, and the arts.

Adjunct Instructor, 1992-2004

Duties: Teach Reading, Writing, Study Skills, Composition I and II, GED Prep, Career Management courses for various community colleges in the Houston and Austin areas.

Seasonal Sales Associate, Full-time Shoe Expeditor, Macy’s Herald Square, New York City, 2014-2016; Sales Associate, Macy’s Barton Creek, Austin, Texas, 2007-2010

Duties: Provide excellent customer service in women’s, men’s, children’s, housewares, jewelry and accessories, linen and bedding departments. Work in and maintain stockrooms in various departments.. Highlights: Completed in-house Magic of Macy’s training.

EDUCATION

Bachelor of Science in Radio-Television-Film, School of Communications, University of Texas at Austin, Texas

Master of Liberal Arts, Concentrations in Writing and English, St. Edward's University, Austin, Texas

Certificate in Legal Investigation Course, University of Houston, Texas

Advanced Screenwriting, UT-Austin, Full Sail University, ScreenwritingU (Los Angeles)



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