Tracy Davidson

Covington, GA *****

ad1cu3@r.postjobfree.com

+1-470-***-****

To obtain a position that will enable me to use my strong organizational skills, management skills and customer service skills.

Work Experience

Customer Technical Support Representative

Pure Talk Holdings, INC - Covington, GA

September 2021 to Present

Working remotely. Helping customers with technical issues, taking payments, ordering devices for customers

Customer Service/Accounts Receivables

Astro Events of NW Atlanta - Norcross, GA

May 2021 to Present

Took calls from customers to assist in planning their parties. Entered phone and email orders. Took payments from customers (cash and credit cards). Posted any receivables that came in. Helped out at big events selling tickets and attendant for the different inflatables. Bus Driver

Samson Tours - Atlanta, GA

August 2019 to April 2021

Drive school route for private school

Zone Supervisor

Newton County Schools - Covington, GA

March 2016 to March 2019

Oversee 40+ bus drivers. Work closely with administration at 4 different elementary schools, 2 middle schools and 1 high school. Evaluate drivers, schedule route coverage for absentees and field trips. Pull video and download to school files. Handle all field trips (putting in the system, assigning, and verifying). Participate in PLC. Conduct meetings with drivers as a whole and separate. Work with irate parents in person and on the phone. Assist in the training department with new employees to obtain their CDL license.

Bus Driver

Newton County Schools - Covington, GA

July 2005 to March 2016

Get students to and from school safely, student management Retainer - Fill in for zone supervisor in their absents, assist zone supervisor, over see drivers at Live Oak Elementary, work closely with school administrators, assist drivers with student management issues, cover routes for field trips and absent drivers.

Trainer - Worked with new employees to obtain their CDL license. Receptionist/Assistant to Paralegal

LaMalva & Oeland Attorneys at Law - Conyers, GA

August 2004 to July 2005

Greeted clients, set appointments and filed legal documents at the courthouse. Mudd Pie Stone Mountain, GA 30083

Customer Service/Collections/Accounts Receivable

Mudd Pie - Stone Mountain, GA

May 2001 to August 2004

Handled all clients and customer concerns, handles all irate customers, took orders by phone and email, entered all orders and made collection calls to past due customers. Posted all receivables in the system. Key Account Manager - Managed the key account department representatives and trained new employees.

Customer Service Representative

Harland Clarke - Conyers, GA

February 1996 to May 2001

Inbound call center. Taken orders from banks, customers,Office Depot, Office Max and Staples for checks. Entered orders, gave status on orders, helped with incorrect bank information on checks. Education

High school or equivalent

Towers High School - Decatur, GA

1984 to 1989

Commercial Driver's License (CDL)

Class B

Expires: April 2025

Endorsements: S (School bus)) - P (Passenger vehicles) Skills

• 25+ years of experience in customer service, 3+ years in management, experience in routing and field trip software.

• Customer Service (10+ years)

• Customer Care

• Call Center (4 years)

• CSR (10+ years)

• Customer Support (10+ years)

• School Bus Driving (10+ years)

• Driving (10+ years)

• Commercial driving

• Bus Driving

• Order Entry

• Delivery Driver Experience

• Shuttle Driving

• Microsoft Office

• Accounts Receivable

• Accounts Payable

• Data Entry

• Office Management

• Management

Certifications and Licenses

Class B CDL

Driver's License

School Bus Endorsement

Passenger Endorsement

Assessments

Customer Focus & Orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Proficient

November 2020

Applying customer service skills in a call center setting Full results: Proficient

Customer Focus & Orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Proficient

November 2020

Applying customer service skills in a call center setting Full results: Proficient

Management & Leadership Skills: Planning & Execution — Familiar December 2020

Planning and managing resources to accomplish organizational goals Full results: Familiar

Attention to Detail — Familiar

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Supervisory Skills: Motivating & Assessing Employees — Familiar November 2020

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar

Office manager — Familiar

December 2020

Scheduling and budgeting

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate