Customer Service Representative
Resume:
Karla Franco
Phoenix, AZ *****
********@*****.***
To obtain a healthcare position in which I can utilize my education and experience with a company offering opportunities for professional growth and advancement. Work Experience
Spanish interpreter/ Mentor ( On call )
Tempe Elementary School District #3 - Tempe, AZ
September 2022 to Present
Interpreting for parent teacher conferences, meetings and over the phone, providing assistance to students with daily assignments, provide guidance, motivation for student to continue their learning paths. Customer Service Representative
Chase Ultimate Apple Rewards - Phoenix, AZ
October 2021 to December 2021
Taking inbound calls from customers to provide there rewards points, assist them with any delivery inquiries from purchases, canceling orders, assist customers with purchases and answering any questions about their needs. Healthcare Customer Service Representative
Maximus - Remote
May 2020 to July 2020
Answering incoming calls for COVID-19 vaccinations, looking for the nearest location for client, multitasking, Answering Spanish calls. Assisting customers with transportation and guiding them with protocols of isolation and quarantine procedures. Answering questions about there isolation process scheduling appointments for COVID-19 vaccines next dose.
Spanish Interpreter
Tempe Elementary School District #3 Brogan Center - Tempe, AZ February 2017 to March 2020
Interpreting for parent teacher conferences, I was able to interpret for the school Psychologist for special needs students. I made appointments for translated documents from English to Spanish helped organize meetings, prepared students charts for conferences.
Imaging Filing Clerk/ customer service representative Toca orthopedics - Phoenix, AZ
September 2014 to January 2017
Imported reports (MRI, X-ray) medical records, interpreter for Spanish speaking patients, appointment scheduling, scheduling appointments for procedures, medical scribing. Receiving mail, filing charts and scanning, insurance verification, collection of co-pays, customer service, assisting patients with any copayment helping them with payment arrangements if needed.
Medical Assistant
Bethesda Pediatrics - Chandler, AZ
December 2012 to August 2014
patients, vitals, patient history, vaccination update, medical scribing, interpreting, document translations, customer service, scheduling appointments and rescheduling, helped with triage, following back with patients regarding next appointment, calling patients to remind them of appointments. Externship
Lifeline Internal Medicine
October 2012 to November 2012
Roomed patients, vitals, medical history, reviewed medication, entered Patient data, performed waived tests and injections, medical scribing, insurance verification, scheduling appointments, replying emails and messages, chats, assisted with small procedures and triage. Administrative Assistant
Gillilan Middle School
October 2002 to May 2009
Front office, scheduling appointments, answering phones with multiple lines, maintaining student files, parent teacher conference interpreting documentation translation
Education
Associate's degree in Associate In Occupational Science Medical Assistant Arizona College-Mesa - Mesa, AZ
May 2014 to December 2015
Dipoloma in Medical Assistant
Arizona College - Phoenix, AZ
May 2012 to December 2012
High school diploma in General
Desert Vista High School - Phoenix, AZ
August 1996 to May 1999
certificate in Psychology & Body Language Profiler Udemy Online course
Skills
• Bilingual (English/Spanish)
• Patient Diagnostics: EKG's
• Computerized Office: Filing & Medical Records, basic knowledge of universal Claims, Diagnostic tests, Referrals, and Coding
• Provide quality care to patients with compassion while assisting physician with specific needs
• Dedicated, responsible and dependable with a deep seeded work ethic. Highly motivated, energetic with a willingness to learn. Strong organizational skills and detail oriented.
• Medical Scribing, document translation
• Vital Signs
• Physical Measurements
• Health Histories
• Charting
• Medication List
• Patient Education
• CPR
• First Aid
• Urinalysis
• Pregnancy Testing
• Glucose Testing
• Hematocrit
• Venipuncture
• Capillary Puncture
• Injections
• Interpretation
• Translation
• EMR Systems
• Office Administration
• Insurance Verification
• Phlebotomy
• Patient Care
• Medical Scheduling
• Medical Terminology
• Triage
• Medical office experience
• Windows
• Epic
• Multi-line phone systems
• HIPAA
• Phone Etiquette
• Computer Skills
• Spanish
• LAN
• Customer service
• Typing
• Medical receptionist
• Clerical experience
• Mac OS
• Microsoft Office
• Customer support
• Medicare
• Experience working with students •
Zendesk (2 years)
• Multi-line phone systems
• Live chat
• Google Docs
• Banking
• Patient monitoring
• Phone triage
• Help desk
• Sales
• Analytical skills (1 year)
• Customer service
Languages
• Spanish - Fluent
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