Karla Franco

Phoenix, AZ *****

ad1cu2@r.postjobfree.com

+1-480-***-****

To obtain a healthcare position in which I can utilize my education and experience with a company offering opportunities for professional growth and advancement. Work Experience

Spanish interpreter/ Mentor ( On call )

Tempe Elementary School District #3 - Tempe, AZ

September 2022 to Present

Interpreting for parent teacher conferences, meetings and over the phone, providing assistance to students with daily assignments, provide guidance, motivation for student to continue their learning paths. Customer Service Representative

Chase Ultimate Apple Rewards - Phoenix, AZ

October 2021 to December 2021

Taking inbound calls from customers to provide there rewards points, assist them with any delivery inquiries from purchases, canceling orders, assist customers with purchases and answering any questions about their needs. Healthcare Customer Service Representative

Maximus - Remote

May 2020 to July 2020

Answering incoming calls for COVID-19 vaccinations, looking for the nearest location for client, multitasking, Answering Spanish calls. Assisting customers with transportation and guiding them with protocols of isolation and quarantine procedures. Answering questions about there isolation process scheduling appointments for COVID-19 vaccines next dose.

Spanish Interpreter

Tempe Elementary School District #3 Brogan Center - Tempe, AZ February 2017 to March 2020

Interpreting for parent teacher conferences, I was able to interpret for the school Psychologist for special needs students. I made appointments for translated documents from English to Spanish helped organize meetings, prepared students charts for conferences.

Imaging Filing Clerk/ customer service representative Toca orthopedics - Phoenix, AZ

September 2014 to January 2017

Imported reports (MRI, X-ray) medical records, interpreter for Spanish speaking patients, appointment scheduling, scheduling appointments for procedures, medical scribing. Receiving mail, filing charts and scanning, insurance verification, collection of co-pays, customer service, assisting patients with any copayment helping them with payment arrangements if needed.

Medical Assistant

Bethesda Pediatrics - Chandler, AZ

December 2012 to August 2014

patients, vitals, patient history, vaccination update, medical scribing, interpreting, document translations, customer service, scheduling appointments and rescheduling, helped with triage, following back with patients regarding next appointment, calling patients to remind them of appointments. Externship

Lifeline Internal Medicine

October 2012 to November 2012

Roomed patients, vitals, medical history, reviewed medication, entered Patient data, performed waived tests and injections, medical scribing, insurance verification, scheduling appointments, replying emails and messages, chats, assisted with small procedures and triage. Administrative Assistant

Gillilan Middle School

October 2002 to May 2009

Front office, scheduling appointments, answering phones with multiple lines, maintaining student files, parent teacher conference interpreting documentation translation

Education

Associate's degree in Associate In Occupational Science Medical Assistant Arizona College-Mesa - Mesa, AZ

May 2014 to December 2015

Dipoloma in Medical Assistant

Arizona College - Phoenix, AZ

May 2012 to December 2012

High school diploma in General

Desert Vista High School - Phoenix, AZ

August 1996 to May 1999

certificate in Psychology & Body Language Profiler Udemy Online course

Skills

• Bilingual (English/Spanish)

• Patient Diagnostics: EKG's

• Computerized Office: Filing & Medical Records, basic knowledge of universal Claims, Diagnostic tests, Referrals, and Coding

• Provide quality care to patients with compassion while assisting physician with specific needs

• Dedicated, responsible and dependable with a deep seeded work ethic. Highly motivated, energetic with a willingness to learn. Strong organizational skills and detail oriented.

• Medical Scribing, document translation

• Vital Signs

• Physical Measurements

• Health Histories

• Charting

• Medication List

• Patient Education

• CPR

• First Aid

• Urinalysis

• Pregnancy Testing

• Glucose Testing

• Hematocrit

• Venipuncture

• Capillary Puncture

• Injections

• Interpretation

• Translation

• EMR Systems

• Office Administration

• Insurance Verification

• Phlebotomy

• Patient Care

• Medical Scheduling

• Medical Terminology

• Triage

• Medical office experience

• Windows

• Epic

• Multi-line phone systems

• HIPAA

• Phone Etiquette

• Computer Skills

• Spanish

• LAN

• Customer service

• Typing

• Medical receptionist

• Clerical experience

• Mac OS

• Microsoft Office

• Customer support

• Medicare

• Experience working with students •

Zendesk (2 years)

• Multi-line phone systems

• Live chat

• Google Docs

• Banking

• Patient monitoring

• Phone triage

• Help desk

• Sales

• Analytical skills (1 year)

• Customer service

Languages

• Spanish - Fluent

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