Myyah YisraEL

*** ********* **

Acworth, GA *****

Home: 678-***-****

Email: ad1ctk@r.postjobfree.com

WORK EXPERIENCE:

LiveOps, Scottsdale, AZ

Home-based Independent Contractor/Agent, Part-time

December 2005 – Present

Duties: Extensive customer service and data entry; process inbound and outbound customer service and sales calls; place orders for various products and services; consult and upsell additional products and services; research, problem resolution, and collect past due payments on client accounts; process credit card authorizations; lead generation and outbound retention calls; conduct surveys and interviews; attend weekly conference calls/webinars for product knowledge updates, policies and procedures; maintain quality standards; certification for new products/services via Liveops University; install and maintain computer software and hardware; troubleshoot and solve computer and internet problems, utilized the following apps: Citrix Workspace, Salesforce CRM, Microsoft Teams, Zendesk, Slack, Microsoft Office Suite, VOXCO.

100 Year Homes, LLC, Atlanta, GA

Operations Manager

April 2000 - November 2005

Duties: Manage day-to-day functions of real estate firm; extensive data entry and customer service; manage subcontractors relationships; B2B sales to Real Estate Investment companies; appointment setting; lead generation; research real estate properties; process client documents; research and problem resolution of client accounts ; scheduled owner appointments and classes; direct contact with banks, attorneys, underwriters, title companies, buyers and sellers of residential real estate; performed accounting and bookkeeping duties; process payroll; install and maintain computer software and hardware; troubleshoot computer and internet problems, following apps utilized: Salesforce CRM, Jabber, Microsoft Office, First Connect.

SunTrust Bank, The Exchange Bldg., Marietta, GA

Positions: Online Banker / Consumer and Commercial Lender / Personal Account Executive / Manager - June 1990 - March 2000: Department Layoff

Duties: Bank Call Center Consumer/Commercial Lender (banking via Internet); Extensive customer service and data entry; researched and problem resolution of client accounts; B2B calls to sell commercial products and services; reviewed, approved and closed consumer and commercial deposit and loan products; inbound and outbound calls to clients and prospective clients to sell and upgrade bank products and services; met monthly consumer and commercial loan metrics; trained on-line bank representatives; performed management duties; met department and interdepartmental bank goals (Mortgage, Trust, Brokerage, Cash Management, etc); following apps used: Salesforce CRM, Microsoft Offfice, MyCallCloud, Five9, Coxco Webex, bank volunteer with Atlanta Chamber of Commerce.

EDUCATION:

1991 Carlow University, Pittsburgh, PA

Bachelors Science (Business Management)

1991Commercial Lending Institute, Pittsburgh, PA

Certification Program

BUSINESS/TRADE ORGANIZATIONS:

Phi Chi Theta Business Fraternity

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