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Customer Service Project Management

Location:
Franklin, VA, 23851
Salary:
18-20 hr
Posted:
November 21, 2023

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Resume:

Kicean Williams

ADMINISTRATION/ PROGRAM COORDINATOR

252-***-**** ad1ct4@r.postjobfree.com Franklin, Virginia 23851 SUMMARY:

Dynamic individual with experience in project management, program coordination and event planning. Proven track record of successfully implementing projects to achieve organizational goals. Skilled in budgeting and financial management, problem-solving and communication. Highly organized and detail-oriented with a commitment to providing excellent customer service.

Motivated professional with experience in managing program execution, budgeting and personnel. Proven track record of increasing operational efficiency, reducing costs and developing successful initiatives. Skilled in building relationships with partners, stakeholders and clients. Fosters an environment of collaboration, creativity and innovation. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, demolition, and site preparation. Possesses a valid driver's license and a strong work ethic. Skills:

• Staff Development

• Program Management

• Project Coordination

• Report Creation

• Standard Operating Procedure

• Process Improvement

• Hiring and Recruitment Knowledge

• Office Administration

• Human Resources Understanding

• Scheduling Proficiency

• Generating Schedules

• Staff Evaluations

• Project Management

• Financial Administration

• Training Coordination

• Marketing Materials

• Grocery Shopping

• Payroll Administration

• Schedule Staff

• Standards Administration

• Educational Program Planning

• Scholarship Applications

• Dependability and Cooperation

Experience:

ADMINISTRATOR/PROGRAM COORDINATOR

Rich Square, NC

Tina’s University for Tots (November 2011-present)

• Organized and facilitated workshops, meetings, and training sessions for participants.

• Facilitated program meetings, conferences, and workshops.

• Implemented strategies to increase participation in programs among target populations.

• Analyzed program results and developed recommendations for improvement

• Created and managed budgets to support program activities.

• Designed promotional materials such as flyers, brochures, websites., in order to raise awareness about programs.

• Drafted communications materials such as newsletters and press releases in order to promote programs.

• Assisted with grant writing efforts by researching funding opportunities and preparing applications.

• Managed communications through media relations and social media.

• Recruited volunteers for specific tasks associated with the running of the program.

• Coordinated logistics for multiple events including travel arrangements, catering.

• Reviewed information about programs and schedules for accuracy and provided such information to local media outlets.

Tina’s Toddlers World

Kelford, NC (Aug 1998-Nov 2011)

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Worked with coworkers to complete tasks.

• Responded quickly to meet customer needs and resolve problems.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Focused on learning new skills and staying updated with industry changes.

• Participated in ongoing training to enhance own job skills and knowledge.

• Provided efficient and courteous service to customers at all times.

• Met deadlines while maintaining high-quality deliverables.

• Managed and coordinated multiple projects while ensuring timely completion.

• Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

• Identified ways to improve efficiency in operations and implemented process changes.

• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Troubleshot minor problems and reported larger technical issues.

• Performed routine and scheduled maintenance services. CNA

Ahoskie, NC (Jan 1996-Aug 1998)

• Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.

• Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.

• Completed daily documentation and charts regarding patient care and input reports into practice databases.

• Prepared residents for meals and assisted with feeding.

• Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.

• Utilized PPE appropriately and followed patient safety and infection control guidelines.

• Measured patient vital signs, recording body temperature, blood pressure, and heart rate.

• Provided quality care to elderly patients in a long-term care facility setting.

• Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.

• Helped maintain a positive environment by providing encouragement and support to residents.

• Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.

• Maintained accurate records of patient care, condition, progress, and concerns.

• Encouraged patient participation in activities designed for their physical and mental health improvement.

• Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.

• Responded quickly in emergency situations using appropriate interventions.

• Stocked patient rooms and supply areas to meet patient care needs.

• Kept up-to-date on all safety protocols related to the job role.

• Ensured cleanliness of resident rooms at all times through regular housekeeping duties.

• Completed in-service training and attended performance improvement meetings.

• Observed infection control procedures and guidelines to safeguard patients and teams.

• Utilized restorative care techniques to promote patient independence.

• Participated in educational programs related to CNA practice guidelines.

• Turned and repositioned bedridden patients.

Licenses & Certifications:

• Childcare Administration

• CPR

• SIDS

• First Aid

Solid Foundation

Mentor at Risk Youth

Bertie, NC (Aug 2005-June 2008)

• Made sure students stayed on task

• Took students out for fun. Ex. Bowling, movies

• Drive students home and picked up for school

• Watched students at school at each class



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