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Operations Manager Customer Service

Location:
Hyderabad, Telangana, India
Posted:
November 21, 2023

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Resume:

CURRICULAM VITAE

SUMAN JAGARLAMUDI MOBILE: +91-709*******

EmailId:suman,ad1csu@r.postjobfree.com

Career Objective:

●To work hard with all the professional abilities to achieve the set targets, with the commitment and dedication towards the organizational goals.

●Have good communication skills, self-motivated with a high degree of attention, a good team player, committed to work as sound leadership qualities

●To cultivate the team spirit at the work place to foster the day end results.

●Willing to work as a key player in a challenging and creative environment.

●To constantly upgrade my knowledge and skills make a difference in whatever I do.

Work experience:

PLANET PHARMACEUTICALS LTD in Zambia, East Africa.

Role: Store Manager (JULY- 2013 TO OCTOBER- 2015).

KWALITY PLASTICS LTD in Zambia, East Africa.

Role: Operations manager (NOVEMBER- 2015 TO APRIL- 2021).

Bhanusri Telecom Services in Hyderabad

Role : Coordinator(NOVEMBER- 2021 to March- 2022).

Responsibilities

●Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staffs execute service agreements at, or above the customer's standards.

●Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.

●Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition

●Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.

●Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures.

●Review and approve all operational invoices and ensure they are submitted for payment.

●Work closely with GM and management team to set and/or implement policies, procedures and system and follow through with implementation.

Skills

• Policy/program development

•Staff supervision

• Performance improvements

• Purchasing and planning

• Supervision and training

•Recruiting and hiring

• Customer relationship management

• Cost analysis and savings

•Calm under pressure

• Product costing

•Employee scheduling

•Forklift operating

Technical Skills

MS Office

Knowledge on SQL

Knowledge on agile process management

Manual testing

Educational Qualification

Qualification

University

Year

Percentage

MCA

A N U

2011

71

Declaration

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

Suman jagarlamudi



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