Delrico Howard

**** ******** ***** *** ad1csj@r.postjobfree.com

Nashville, TN 37013 *Cell: 901-***-****

HUMAN RESOURCES PROFESSIONAL

Results-oriented Human Resources Manager with proven track record in developing strong interpersonal relationships with emphasis in being a key business partner supporting the entire organization. Experience managing a broad range of human resource functions resulting in process improvement/labor reduction initiatives; enhanced compliance with Federal and State employment law requirements; and increased technical and business knowledge of direct reports.

Assisted Vice President of Human Resources with the set-up of the corporate human resources department including training and development of existing and new human resource staff.

Supported strategic initiatives for field operations through process analysis which led to drastic reductions in internal grievances and improved recruitment efforts.

Worked in cooperation with upper management team to build a true “open door” policy that allowed for improved communication across the entire organization.

Dependable, outstanding work ethic, and maintain a positive attitude at all times.

PROFESSIONAL EXPERIENCE

Sevita Health

Nationwide Health Provider that provides services for Individuals with developmental disabilities.

**Acquired D&S Community Services in January 2021.

Talent Acquisitions Manager September 2021 - October 2023

Manage a team of 16 Talent Acquisition Recruiters and 3 Talent Acquisition Assistants that provide Recruiting services in Kentucky, Tennessee Mississippi and Louisiana. We facilitate the hiring process for professional and direct support professionals in these areas.

•Implement and manage a recruitment strategy/framework for an assigned operating group

•Build and guide an overall strategy for attracting and closing candidates that optimizes the hiring process to ensure the quantity and quality of candidates

•Manage a team that establishes an ongoing pipeline of qualified candidates

•Oversee the correct alignment of resources and workflows to ensure successful hiring processes and administration

•Hire, onboard, coach, and manage performance of the Talent Acquisition team; hold team accountable for best practices of recruitment and metrics; set benchmarks for performance

•Oversees employment brand efforts on social media on behalf of CSS South Operating Group.

Sevita Health

Nationwide Health Provider that provides services for Individuals with developmental disabilities.

**Acquired D&S Community Services in January 2021.

Employee Relations Manager January 2021 – September 2021

*Position from Acquisition

•Responds and evaluates complex employee relations inquiries with a high level of customer focus and sensitivity.

•Utilizes investigative guidelines to evaluate claims.

•Corresponds with appropriate parties as needed during the course of the evaluation and research.

•Determines the appropriate investigative course of action based on the outcome of research.

•Provides conclusion using information gathered during the course of the evaluation.

•Plans, conducts, organizes and leads investigations concerning, but not limited to, harassment, discrimination and reasonable suspicion.

•Writes a timely, thorough investigation report for submission to Compliance team.

•Provides follow up with appropriate actions if claim is substantiated.

•Updates case report with details/results of the investigation.

•Captures information in case management system and provides analytic data.

•Analyzes data to proactively identify trends and patterns and reports findings appropriately.

•Creates and distributes analytical reports to Employee Relations stakeholders.

•Assist in the development of new analytical reports as business needs change.

•Ensures training materials are routinely updated to reflect any changes in the law or in company policy or procedure.

D&S Community Services October2017 – January 2021

A Services Provider that promotes optimal independence and quality of life by providing exceptional Person - Centered Services.

Regional Human Resources Manager (Tennessee, Kentucky,New Jersey, Texas)

Providing support to Executive Directors in four offices in Tennessee, two offices in Kentucky and one office in New Jersey for approximately 2200 employees in all areas of Human Resources, such as Acquisitions, Recruiting, Employee Relations and Benefits.

•Manage and oversee Human Resources in area locations.

•Develop strategies and tactics with area office leadership to recruit and retain top talent.

•Maintains human resource staff by assisting area offices in recruiting, selecting, orienting, and training employees, as needed.

•Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

•Develops, coordinates, implements, and assesses organizational and professional development opportunities for staff training, including training assessments and coordination of speakers and presenters.

•Maintains the work structure by updating job requirements and job descriptions for all positions.

•Trains area staff on HR processes, FMLA, ADA, EEO and other HR programs.

•Review human resource support and staffing needs in area offices, make recommendations and follow through on implementation of recommendations as instructed.

•Maintains staff recruitment and retention by establishing a recruiting, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews and recommending improvements as needed.

•Establishing and conducting employee orientation and training programs, as needed.

•Develop, maintain, revise and recommend employment related policies, procedures and handbooks, as needed.

•Training and implementation of new and revised policies, procedures, guidelines and handbooks.

•Manage and respond to unemployment benefit claims and wage claims filed with the state regulatory agencies.

•Receive, investigate and respond to employee complaints, grievances, harassment and/or discrimination claims across assigned locations.

•Notify and maintain communications with the Director of Human Resources concerning any and all significant human resource issues.

•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; business networking; participating in professional societies, as requested.

•Maintains integrity of all human resources data and information systems, ensuring current, compliant status.

•Maintains human resource records by designing a filing and retrieval system, as needed.Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; and maintaining records.

•Reviewing and overseeing the administration of FMLA, OSHA and Workers’ Compensation Claims.

•Prepares and/or assists in the preparation of OSHA reports, as required.

•Cooperatively interact with corporate Human Resource Director to ensure standardization and coordination of HR policies, procedures and practices across company locations.

•Cooperatively interact with the corporate Payroll Department to research and respond to employee payroll inquiries and/or assisting area offices in responding to such inquiries, as needed.

•Travel to area locations as needed to conduct trainings, recruiting, and/or assist Area Managers with personnel issues.

John Q. Hammons Hotels – Embassy Suites Murfreesboro March 2013 - September 2017

A division of the Hilton Brand of Family Hotels with approximately 150 associates including full time, part time, and contract associates.

Human Resources Manager

•Coordinate and manage all aspects of Human Resources acting as liaison between employees and the employer to ensure all employees receive fair treatment within the Hotel.

•Develop, coordinate and conduct orientation for all new associates.

•Maintain training records and facilitate, develop and/or conduct training sessions that provide initial and ongoing training by working with the management team to ensure department and individual training is provided.

•Understand and use the concepts and legal guidelines that guide an employer to ensure all persons, are treated ethically, morally, and within the requirements of the law. Knowledge and practice of FLSA, FMLA, ADA, EEO, OSHA, COBRA, etc., and an understanding of how state laws differ from federal laws.

•Aid in scheduling/coordinating (and participate as necessary) each department's meeting procedures by establishing practices and implementing decision making tools to improve the effectiveness of each department's meetings.

•Act as key recruitment contact, developing community relationships. Coordinate interview process, process applications, manage pre-employment drug screening & assessment tools, and correlate job offer process. Work with mgmt. to improve retention.

B.A.H Corp. (Shoney’s Corporate and Church’s Franchisee) March2010 - March 2013

A regional family dining restaurant chain with 61 Corporate Shoney’s Stores and approximately 4,000 employees and 111 Church’s Franchise Stores and approximately 2,000 employees.

Human Resources Manager

•Coordinate and manage all aspects of Human Resources acting as liaison between employees and the employer to ensure all employees receive fair treatment company wide. Supervise 4 HR Professionals. Plan, organize, direct, and provide HR assistance to field operations personnel. Serves as liaison between the field and various Home Office departments as needed.

•Works closely with the Vice President and Directors of Operations as well as area Market Leaders to consult, guide and assist with all employee relations questions, issues and concerns and to ensure compliance with company policies and procedures.

•Works with Vice-Presidents, Directors, and Senior Managers in all company departments in training employees, appraising performance and enacting disciplinary procedures when necessary. Addresses complaints and resolves problems.

•Consult with Area Directors in regard to training employees, appraising performance, and enacting disciplinary procedures when necessary.

•Ensures compliance of all company policies and procedures and works with senior management of all departments to work towards a resolution should non-compliance be discovered. Initiates corrective action where violations are discovered and advises management on preventive measures to preclude future violations.

•Advises senior management personnel regarding situations involving terminations, progressive discipline, demotions, promotions, etc. Consults with initiating manager on action to be taken and reviews to ensure action is in compliance with Company policy and applicable laws. Ensures preservation of employee’s rights

•Performs EEO investigations as required and responds to EEO/Title IV complaints in assigned areas of responsibility. Participates in mediation of EEO cases as needed

•Works with legal counsel on incidents as needed in assigned areas of responsibility.

•Facilitates and participates in training classes for all levels of management, including legal compliance issues, employee development, recruiting training, etc.

•Researches and provides answers to store management regarding employment situations. Ensures consistent application of policies, practices and procedures in each assigned area of responsibility.

•Receive, investigate, and respond to all internal grievances for approximately 4,000 regional employees.

•Oversee recruitment/selection activities and perform new hire orientation for all corporate employees.

•Serve as Benefit Administrator for all corporate and field employees. Manage benefits to include medical, dental, vision, life, STD, and 401K.

•Receive and process all FMLA requests.

•Serve as company representative for unemployment hearings and EEOC investigations as required.

•Coordinate annual EEO-1 Compliance reporting.

•Plans and projects weekly/monthly activity calendar. Keeps VP of Human Resources informed of schedule and plans. Ensures reporting methods are established and deadlines met. Collaborates with other HR staff as needed

Best American Hospitality Inc., Nashville, TN September2008 – March 2010

A regional family dining restaurant chain with 61 Corporate Shoney’s Stores and approximately 4,000 employees and 111 Church’s Franchise Stores and approximately 2,000 employees.

Human Resources Generalist

•Plan, organize, direct, and provide HR assistance to field operations personnel. Serves as liaison between the field and various Home Office departments as needed. Coordinate Benefits for all employee in California and Texas.

•Report and manage Worker’s Compensation claims for insurance agency.

•File and report Benefits to payroll for reconciliations of all bills.

•Resolve employee concerns that may involve issues with management and other employees.

•Verify all procedures for disciplinary actions to be taken on employees, managers and district mangers.

•Properly report unemployment claims, represent company in all hearings and claims.

•Implement Training procedures for employees, such as sexual harassment, diversity, and worker’s compensation.

•Recruit candidates for manger and general manager positions.

Shelby Residential and Vocational Services, Memphis, TN January 2006 –August2008

Tennessee’s largest Non-Profit agency that that assists those with disabilities to help find jobs and other living facilities.

Worker’s Compensation and Benefits Coordinator

•Managed all employee related injuries and maintained Benefits for approximately 300 employees.

•Ensure all employees receive proper benefits from insurance and retirement companies.

•Appropriately file and report benefits to payroll for reconciliations of all bills.

•Train all new hires as a part of their orientations and also recertification’s

•Gather and input new hire information in MAS 200 database, report W-2 information to state reporting agency, compile and organize paperwork for DMRS compliancy audit.

•Report and manage worker’s compensation claims for insurance agency, represent company in worker’s compensation court claims, and maintain 93% accuracy and timely reporting to insurance agency.

•Recruit potential employees for all departments in company at job fairs, colleges and open house forums, create and post job descriptions for future internal and external openings.

•Coordinate and lead training classes for new hires including gathering proper background information, provide verification of employment.

•Lead monthly safety meetings, ensure employees abide by safety procedures, develop and execute plans for annual safety fair including but not limited to seeking funds from sponsors and researching safety information for booth presentations.

EDUCATION

Bachelor of Science (BS) in Human Service Management, University of Tennessee, Chattanooga, TN

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