Customer Service Manager Chef
Resume:
Holly Flint
Manager/Chef
Gilbert, AZ *****
**********.**@*****.***
I've been working in the restaurant industry for 15 years. Successfully served, bartended, managed and cooked. My outgoing, positive personality is perfect fit for this industry. My hard work and determination not to fail has brought me many achievements in my career. I have received multiple promotions, both FOH and BOH, competed on Food Networks, "Chopped", as well as working with some of the best chefs and mixologists. My career is my passion. Authorized to work in the US for any employer
Work Experience
Bartender
Snooze an AM Eatery - Gilbert, AZ
June 2023 to Present
• Prepared barista, cocktail, and other beverage orders quickly and effectively.
• Maintained a clean and professional appearance of bar for guest satisfaction.
• Delivered excellent customer service while creating guest relationships for return visits. Chef/Owner
The Italian Buffalo - Gilbert, AZ
October 2022 to Present
• Enforce safety procedures and cleanliness through kitchen
• Monitor and enforced compliance with all pertinent local, state and federal laws and regulations related to food and kitchen sanitation operations.
• Menu planning.
General Manager/Chef
The Farm Kitchen - Phoenix, AZ
October 2019 to April 2023
• Successfully manage all operations of The Farm Kitchen at The Farm at South Mountain.
• Handle all orders FOH and BOH for everything in the building.
• Breakdown and cook all of our locally sourced proteins. Make all soups; over see all of preps work for taste.
• Voted best lunch restaurant in 2020 under my management and recorded record sales despite Covid-19.
Sous Chef
BK Hospitality Group - Los Angeles, CA
May 2018 to July 2021
• Travel to events with Chef Bruce Kalman such as Outstanding in the Field, Chicago Gourmet, Nirvana Food and Wine, Coachella, and the Culinary Hurly Burly in Denver.
• Prep and cook all food for events in accordance to Chef's expectations.
• Organize all inventory and create checklists to make sure we have everything we need for events. Sous Chef
Union - Pasadena, CA
November 2017 to September 2019
• Manage multiple stations and people while ensuring only the best is going out of the kitchen.
• Successfully make extruded and hand made pastas everyday for service.
• Place orders, input sales and food cost, run great inventory numbers.
• Perfectly execute $10k nights by multi tasking and working multiple stations to get the job done. Bartender
Trejos Mexican Restaurant - Pasadena, CA
April 2018 to February 2019
• Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
• Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
• Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
Bartender/Line Cook
Nico Heirloom Kitchen - Gilbert, AZ
December 2016 to November 2017
• Successfully trained on five different stations in the kitchen.
• Accumulated three positive yelp reviews in the last two months for great service and food.
• Learn and successfully create new craft cocktails every few months.
• Prepare drinks fast yet efficiently for all tables in dining room and bar top. Shift Manager/Bartender
Kona Grill - Gilbert, AZ
November 2012 to January 2017
• Utilize expansive knowledge of mixed beverages, specialty liquors and craft beers to serve guests..
• Engage with bar customers and provide outstanding service to increase customer loyalty.
• Answer customer service issues quickly while ensuring complete guest satisfaction. Education
Associates in Culinary Arts
Pennsylvania Institute of Culinary Arts - Pittsburgh, PA September 2002 to December 2003
Skills
• Culinary
• Microsoft Excel (1 year)
• Basic Computer Skills
• Customer Service
• Waitress
• Restaurant Server
• Bartending
• Waiter
• Mixologist
• Kitchen Management Experience
• Food Safety
• Food Preparation
• Catering
• Banquet Experience
• Retail Sales
• Food Production
• Multi-tasking, Customer Service (10+ years)
• Bartending
• Serving
• Restaurant experience
• Cooking
• Cash handling
• Shift management
• Cash register
• Customer service
Certifications and Licenses
ServSafe Manager
April 2021 to April 2026
Food Handler Certification
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