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Customer Service Agent

Location:
Zacatecas, 98000, Mexico
Posted:
November 21, 2023

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Resume:

LP Luis Perez

Saint Cloud, FL ***** 407-***-**** ad1cs5@r.postjobfree.com

PROFESSIONAL

SUMMARY

Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

ACCOMPLISHMENTS Student Involvement - Volunteered as faculty member representative for student-led Mock Trial club, supervising weekly after school meetings and attending bi-weekly weekend conferences.

Curriculum Implementation - Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education.

ESL Literacy - Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance. Student Motivation - Developed materials for after-school book club to motivate student to read classic novels and increase literacy among middle school students.

Targeted Development - Met with parents and guardians to discuss children's progress and to determine priorities and resource needs. SKILLS Database Management

Research

Student-Centered Learning

Daily Cleaning and Sanitation

Public Speaking

Activity Planning

Parent Conferences

Enrichment Activities

Interdisciplinary Team

Collaboration

Activinspire Knowledge

Disciplinary Action

Language Skills Development

Behavior Modification

Standard Operating Procedures

Proficient

Quizzes, Tests and Exams

Academic Material Selection

Hiring Educational Staff

Office Administration

Classroom Observation

Individualized Lesson Plans

School Policies

Teaching

Family Involvement

SMART Board Aptitude

Instructional Leadership

Staff Training

Social Integration

Teacher Support

WORK HISTORY TEACHER 08/2022 to 03/2023

Azalea Park Baptist School Orlando, FL

Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education. Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Designed detailed learning plans for struggling students based on test, homework and assignment records.

Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.

Participated in department meetings to provide input to colleagues about student achievement and improvement.

Evaluated students' understanding of course material through examinations and in-depth essay writing.

Planned and implemented integrated lessons to meet national standards. Graded and evaluated student assignments, papers, and course work. Registered student progress and attendance on database to enable tracking history and maintain accurate records.

HEALTH EDUCATION STUDENT TEACHER 09/2015 to 06/2022 Instituto Guadalupano Catholic Prep H.S. Guadalupe, Zacatecas, Mexico Established and maintained partnerships with community organizations to promote health education programs.

Designed lessons on for students using various teaching methods and modern classroom technologies.

Collaborated with other healthcare professionals to design and deliver health education services to clients.

Taught health education classes for community workers and members of public.

Recommended health education curricula for healthcare providers, community organizations and schools.

Worked with classroom teacher to learn about current standards and best practices.

Analyzed health data and created reports to present to community leaders and stakeholders.

Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.

Assisted in administering tests and other assessments to evaluate student progress.

Facilitated small group activities and one-on-one instruction to meet individual student needs.

VICE PRESIDENT OF ACADEMIC AFFAIRS 08/2013 to 07/2022 Universidad Autónoma De Durango School Of Medicine Zacatecas, Zacatecas Mexico

Devised programs to promote diversity and inclusion among staff, faculty and students.

Developed and implemented student success initiatives to recognize and encourage achievement.

Spearheaded technology initiatives to support student learning and academic excellence.

Coordinated and supervised academic advising activities. Improved policies and procedures to maximize student safety and campus security.

Assisted in development and implementation of faculty development plans. Collaborated with faculty, staff and students to identify and address institutional challenges.

Cultivated engaged student population with successful orientation programs.

Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.

Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements. Guided and supported faculty and staff in development of new programs. Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Passionate about learning and committed to continual improvement. NATIONAL CURRICULUM DEVELOPERS 01/2011 to 05/2022

Tecnológico Nacional De Mexico Mexico City, Mexico Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms. Planned and monitored implementation of technology-based learning programs.

Collaborated with colleagues in developing benchmark lessons and identifying curriculum needs of faculty.

Collaborated with administrators to determine course objectives. Created curricula, research topics and conceptualized course format, subject matter and presentation.

Contributed to development of comprehensive employee training courses. Provided subject matter expertise on all courses, materials and lesson plans.

Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.

Targeted diverse learning modalities in development of new course content and training programs.

Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.

Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.

Reached out to vendors to evaluate available curriculums and associated materials.

Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals. Designed course materials and supported implementation. Developed workforce training programs to improve organizational efficiency.

Researched and incorporated current trends and data into standard curriculum for Mathematics,Technologist, and Science . PHYSICIAN 03/2001 to 06/2021

ISSSTE Zacatecas, Zacatecas Mexico

Adhered to universal precautions and other appropriate infection control practices.

Delivered emergency treatment on-site and responded appropriately in urgent or emergency situations.

Participated as monitoring physician in clinical trials of medications and treatments.

Diagnosed and treated patients suffering from chronic conditions. Identified serious conditions and emergency situations and immediately referred to hospital for prompt care.

Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.

Participated in patient education sessions among targeted populations with prevalent health risk factors.

Integrated patients' files with robust electronic health record system. Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.

Supervised physicians, mid-level practitioners and other health care providers and coordinated work.

Provided emergent medical care and treatment for life-threatening injuries and illnesses.

Vaccinated patients against communicable diseases such as flu, pneumonia and COVID-19.

Documented interactions using correct format, codes and facility standards for optimal medical care.

Collaborated with consulting physicians regarding care of patients. Volunteered at community health clinic to provide high quality care for low-income and indigent patients.

Completed basic in-office procedures with local or topical anesthetic. Conducted on-site sick call and chronic care clinics for patients. Supervised care given by other professional or non-professional personnel and instructed on proper techniques.

Accessed patient health through interviews and physical examinations. Instructed and advised patients regarding preventive health care measures to promote early detection, diagnosis and management of medical conditions.

Instructed patients and families on medical diagnoses and treatment options.

Assessed, diagnosed and treated emergency and chronic medical conditions.

Provided consultation to staff and administration on patient treatment. SCIENCE TEACHER 01/1994 to 05/2000

Saint John High School Ennis, TX

Encouraged student participation in laboratory experiments to enhance scientific knowledge.

Delivered interactive lessons to help students comprehend complex concepts.

Collaborated with specialists to meet needs of laboratory and High School students requiring extra support.

Supported development of individualized education plans for students with special needs.

Provided individualized feedback to support student learning and development.

Planned, prepared, and taught lesson plans, giving students individual support.

Designed innovative science curricula to engage students and promote critical thinking.

Developed and implemented behavior management plans to address student issues.

Produced engaging lesson plans and activities to help students master learning objectives.

Created interactive activities to engage student interest and curiosity in scientific concepts.

Communicated with students and parents regarding academic progress, assignments, and behavior.

Coordinated and collaborated with other faculty members during lesson plan development.

Built variety of formative and summative assessments to measure student progress.

HIGH SCHOOL PRINCIPAL 04/2012 to 03/2017

CECAT-5 Aguascalientes, Mexico

Administered personnel policies and procedures for school faculty and staff.

Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.

Coordinated retrieval and distribution of student records from other schools and institutions.

Communicated policies and procedures to students and parents regarding student behavior.

Monitored student behavior and enforced discipline policies. Kept school in full compliance with established policies, legal requirements and student safety standards.

Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.

Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.

Mentored newly hired educators and provided encouragement and feedback.

Established instructional practices driven through statistical performance data.

Defined and enforced student academic achievement standards in line with district goals and objectives.

Collaborated with system's comptroller to develop functional budgets within allocated funds.

Allocated school budgets and solicited additional funding from grant programs with well-written applications.

Studied assessment information covering students, teachers and school operations to formulate improvement plans.

Supervised afterschool program to promote student growth and maintain safety for all attendees.

Coordinated staff and student activities to promote a safe and productive learning environment.

Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance. Verified student grades, attendance and schedules. Observed teachers, documented activities and implemented improvement plans to optimize classrooms.

Communicated with parents to encourage active parental participation in education.

TEACHER 08/1991 to 06/1993

MT. Pleasant ISD Texas MT. Pleasant, Texas

Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.

Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Incorporated multiple types of teaching strategies into classroom. Planned and implemented integrated lessons to meet national standards. Promoted physical, mental and social development using classroom games and activities.

Graded and evaluated student assignments, papers and course work. ALTERNATIVE HIGH SCHOOL PRINCIPAL 08/1993 to 05/1995 Gilbert Garcia Learning Center Fort Worth, TX

Defined and enforced student academic achievement standards in line with district goals and objectives.

Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.

Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.

Introduced modifications to Area of study curriculum and introduced new, effective instructional techniques.

Monitored student behavior and enforced discipline policies. Administered personnel policies and procedures and approved professional staff additions.

Collaborated with administration staff to develop functional budgets within allocated funds.

Collaborated with system's comptroller to develop functional budgets within allocated funds.

Verified adherence to state, federal and private funding source requirements across programs and outcomes.

Studied assessment information covering students, teachers and school operations to formulate improvement plans.

Coordinated staff and student activities to promote a safe and productive learning environment.

Allocated school budgets and solicited additional funding from grant programs with well-written applications.

Monitored student progress and implemented intervention strategies to support student success.

Formulated and implemented school safety and security policies. Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.

Cultivated positive relationships between community members, school students, and teachers.

Supervised afterschool program to promote student growth and maintain safety for all attendees.

Coordinated retrieval and distribution of student records from other schools and institutions.

Performed classroom evaluations to assess teacher strategies and effectiveness.

Counseled students about rules and policies during school assemblies. Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.

Researched and wrote proposals for educational grants. Oversaw schedule management and protocols for orientation, registration, and related activities.

Managed budgets and resources for educational programs. Communicated policies and procedures to students and parents regarding student behavior.

Mentored newly hired educators and provided encouragement and feedback.

CNA 05/2023 to CURRENT

Terrace Of Saint Cloud Saint Cloud, FL

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

EDUCATION Master Of Medical Science Internal Medicine 06/2014 Universidad Autónoma De Nuevo León, Monterrey, Nuevo León, Mexico Bachelor Of Medical Science Human Medicine 07/2000 Universidad Nacional Autónomo De Mexico, Mexico City, Mexico Master Of Arts High School Administration 05/1998 The University of Texas At Arlington, Arlington, TX Doctorate Psychology Teacher Education 04/1999

Southern California University

Master Of Arts Psychology Teacher Education 05/1998 University of Dallas, Irving, TX

Associate Degree In Nursing Register Nurse

AGM University, Orlando, Fl

B. S. Biology And Education 05/1985

Herbert H Lehman College, The Bronx, NY

CERTIFICATIONS TESOL Certified

Certified CPR, Mexican Red Cross - 3 years

Texas Teacher Certification- Life

School Administrator Certification-Texas Certification Physician License in Mexico

Catholic School Certification- Diocese of Dallas Texas LANGUAGES Spanish

Native or Bilingual



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