COLIN O’BRIEN

** ****** ***, ***********, ** ****3 · 978-***-****

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MANAGER with over 12 years of experience in both real estate and hospitality. Demonstrates a passion for team building and customer service by showing enthusiasm and energy each day. Committed to surpassing customer expectations. Created relationships and accommodated high-end clients including politicians, professional athletes, and entertainers. Adapts easily to new responsibilities and challenges. Exhibits outstanding work ethic, along with sound decision-making. SKILLS

• Team building and leadership

• Negotiation Skills

• Flexibility

• Employee training and development

• Networking and Collaboration

• Cold calling

• P&L Responsibility

• Public Speaking

• Adaptability

• Business Marketing

• Budgeting and cost control

• Recruiting

• Private Dining

• Risk Management

• Inventory Control

• Regulatory Compliance

EXPERIENCE

JUNE 2021 – AUGUST 2023

SALES MANAGER, CHINATTI REALTY

Responsible for building and leading a team of agents. Motivating all to generate leads, hit targets, and build client relationships.

• Recruit, onboard, and train new agents into production, ensuring a smooth transition and accelerated productivity.

• Conduct company-wide meetings and training sessions to enhance the skills and knowledge of the real estate agents, fostering professional growth and development.

• Manage and optimize agents' databases to ensure efficient lead management, track progress, and maximize productivity.

• Manage and enhance the performance of the inside sales department, resulting in a significant increase in outbound appointment conversion rates.

• Implemented effective training programs in cold calling techniques and the art of booking appointments through strategic use of open-ended questions.

• Provided ongoing coaching, guidance, and support to real estate agents, assisting them in achieving their individual and team targets.

• Fostered a positive and collaborative work environment, promoting teamwork, motivation, and effective communication among the sales team.

• Collaborate with the marketing department to develop and execute marketing campaigns, leveraging digital platforms and traditional advertising methods to generate leads and increase brand visibility

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• Monitor market trends and competitor activities, identifying new opportunities for growth and ensuring the team remains competitive and adaptive in the real estate market

• Maintain strong relationships with clients, addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the sales process

• Regularly analyze sales metrics and performance data, generating reports for senior management and implementing strategies for improvement. MARCH 2017 – MAY 2021

GENERAL MANAGER, LEGAL SEA FOODS

Directed the operations of Legal on the Mystic in Somerville, MA. Monitor and effectively control unit cash flow. Ensures the facility complies with Board of Health guidelines for safety and cleanliness.

• Achieved $6.5 million in annual sales

• Attained the highest OpenTable reviews within the company by emphasizing exceptional hospitality to every guest

• Spearheaded recruitment, training, and development of associates, with a track record of promoting team members into management roles

• Proficiently organized and executed private dining events

• Demonstrated strong proficiency in managing P&L and budget responsibilities, while implementing innovative strategies to boost revenue growth. APRIL 2015 – FEBRUARY 2017

ASSISTANT GENERAL MANAGER, LEGAL SEA FOODS

Responsible for running the 3rd floor of Legal Harborside in Boston, MA

• Oversaw operations on the 3rd floor of Legal Harborside in Boston, MA

• Achieved $6 million in annual sales

• Conducted training and development programs for associates in a dynamic, high-paced setting

• Managed security personnel to maintain a secure environment without compromising service quality

• Cultivated and fostered numerous valuable relationships with guests and local patrons, contributing to a notable increase in guest volume

• Designed and introduced a successful class, now integrated into the MIT program, titled

"Motivational Meetings"

JUNE 2012 – MARCH 2015

RESTAURANT MANAGER, LEGAL SEA FOODS

Managed a contemporary-style restaurant in Dedham, MA

• Managed beverage inventory control

• Conducted staff training in upselling techniques through the development of a featured food and beverage program

• Efficiently crafted and coordinated employee schedules

• Dedicated to always ensuring a superior guest experience EDUCATION

UNIVERSITY OF MASSACHUSETTS – LOWELL, MA

Studied Criminal Justice, Minored in Legal Studies 3

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