Customer Service A Team
Resume:
Dawn Richardson
*** ****** **, **********, **, United States, 45648
**************@*****.***
Professional Experience
Christopher & Banks March 2012 - July 2020Store Manager
Led a team of six -eight employees, defined workflows, evaluate performance, and provide mentorship to facilitate professional growth.
Interface with customers on a daily basis to ensure a high-quality experience and identify resolutions to order issues
Manage all daily functions of retail operations, including visual merchandising for new products, inventory and sales reporting
Address and resolve customer complaints to foster satisfaction and loyalty
Completed purchases and loyalty club applications
Organized and restocked merchandise in heavy traffic areas to drive product sales
Processed POS transactions, including cash, check, and credit purchases and refunds
Performed store open and close procedures
Motivate team toward ambitious sales and profit goals
Train employees on effective customer service and relations
Successfully market clothing to diverse customer ages and demographics
Fashion Bug January 2006 - January 2012Assistant Manager
Count register drawers and prepare daily bank deposits
Set up promotional displays and restock products
Gained strong foundation in customer service, team collaboration, and task prioritization
Ensure customers are satisfied with the level of service offered
Hire and train a team of sales representatives
Oversaw daily business operations on the sales floor
Address and resolve various customer questions and concerns
Established and enforced safety and quality standards, trained and monitored staff performance
Developed and implemented new procedures to increase efficiency and customer satisfaction
Responsible for tracking and managing inventory, and ordering new supplies as needed
Education
CNA in CNA Coshocton Christian Academy, Coshocton
Customer-oriented manager offering over 20 years of experience in retail operations, sales and service team leadership. I am organized and skilled at priortizing daily tasks and following through to achieve performance and goals. I have a strong work ethic, adapt to the need of the business and I am quick at mastering new skills.
Key Skills
POS system
Customer Service Managment
Employee Training
Payroll Management
Team Development
Talent Recruitment
Supply Ordering
Cash Managment
Friendly & Positive
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