Rhiannon Campos

*** * ****** ***** **. Palatine, Il 60074

330-***-**** - ad1cqt@r.postjobfree.com

OBJECTIVE:

To obtain a position as a bartender/server.

EDUCATION:

Cuyahoga Falls High School

SKILLS AND ABILITIES:

● 20 years of customer service experience.

● Ill Basset Certified

● Bartending Volunteer at local soccer club

● Great interpersonal relationship and training development skills.

● Effective analytic, written, and oral communication skills.

● Excellent customer service communication skills.

● Strong leadership and organizational skills.

● Familiar with computer network, hardware technologies, and commonly used applications.

● Proficient in MS Office Suite, WFM Software, Avaya CMS Reporting Software, Salesforce. EXPERIENCE:

Supervisor (October 2016 - Present)

CVS Health, Mt Prospext, Illinois

Responsible for managing a team of 18 pharmacy enrollment techs. Oversees department operations

Quickly and effectively solve escalated patient issues. Employee training and development

Business Development Manager (September 2015 - July 2016) Concept Services LTD, Medina, Ohio

Was responsible for uncovering current and future customer needs for a manufacturer of Hyster and Yale forklifts. I gathered market intelligence, prospects and generated leads for internal and external sales representatives. Performance Supervisor (January 2015 - September 2015) Quality Manager (October 2013 – January 2015)

Quality Analyst (January 2011 – October 2013)

Customer Service Representative (June 2009 – January 2011) Plus One Communications, Akron, Ohio

Management team at an inbound /outbound call center that provides tech support and sales service for a cable, internet and home phone company. Managed a team of 15-20 reps and I was responsible for them meeting performance goals such as average handle time (AHT), net promoter score (NPS), first call resolution (FCR), quality assurance (QA) and sales goals. Provided technical assistance to users of the company’s cable, internet and home phone products and services. Managed and analysed service reps inbound calls to make sure they were within standard for our client based on their quality metrics.

Technical Support Representative (March 2006 - December 2007) Tier 1.5 Internal Support/Escalations (December 2007 - June 2009) Teleperformance U.S.A., Akron, Ohio, March 2006 to June 2009 Fielded incoming calls relating to technical support for Cox Cable and High Speed Internet. Answered internal CSR questions and assisted them with more intricate issues to result in proper customer satisfaction.

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