Store Manager Service Team

ASHLEY COVEY

**********@*****.*** 319-***-**** Mount Pleasant, IA 52641

Summary

Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Customer-oriented Store Manager offering over eight years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Reliable Store Manager with eight years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Skills

● Store opening and closing procedures

● Store operations oversight

● Employee supervision and motivation

● Employee training

● Risk management

● Staff training and development

● Project management

● Profit and loss accountability

● Cost analysis and savings

● Schedule management

● Recruiting and hiring

● Guest service

Experience

Dollar General Fort Madison, IA

Store Manager

04/2016 - Current

● Resolved customer problems by investigating issues, answering questions and building rapport.

● Improved store status by implementing process improvements and identifying performance gaps for corrective action.

● Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

● Corrected operational discrepancies by developing and executing process improvements.

● Updated store pricing, signage and merchandising to promote specials, sales and discounts.

● Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

● Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

● Managed inventory tracking and physical inventory counts to minimize loss.

● Strengthened work flow productivity by hiring, managing and developing top talent.

● Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.

Pilot Flying J Travel Center Evansdale, IA

Guest Service Lead

07/2018 - 01/2020

● Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.

● Investigated guest complaints and utilized critical thinking to foster expedient resolution.

● Greeted arriving guests to provide assistance and facilitate check-ins.

● Resolved guest challenges and complaints by applying resourceful and actionable solutions.

● Assisted guests in answering questions and completing check-in and check-out processes.

● Arranged special accommodations for guests to maintain optimal satisfaction.

● Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

● Balanced accounts and conducted nightly audits to keep bookkeeping current.

● Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor. IHOP Waterloo, IA

Shift Lead Manager

05/2014 - 07/2016

● Managed schedules, accepted time off requests and found coverage for shifts.

● Generated reports to assess performance and make adjustments.

● Increased customer base and market share by promoting product through diverse channels.

● Documented receipts, employee hours and inventory movements.

● Optimized productivity, streamlined program efficiency, and boosted profitability.

● Leveraged market knowledge and leadership ability to help drive profit increases.

● Interacted with prospects and customers at various events, including trade shows, seminars and workshops.

● Cross-trained in every store role to maximize operational knowledge.

● Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.

● Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

● Spearheaded training initiatives to improve employee performance and bottom-line business results.

Education and Training

Waco High School Wayland, IA

06/2012

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