Keisha Finley

Arlington, TX *****

ad1cqm@r.postjobfree.com

+1-817-***-****

• To be sucessful within a great company where I can utilize my skills and aid in the success of the company and there needs.

Authorized to work in the US for any employer

Work Experience

MCAC (Medical )- Work at home Telecommuter

United Health Care/USMD Hospital Inc. - Arlington, TX August 2015 to Present

Responsibilities

Take inbound and outbound calls to schedule existing patients and new patients for appointments with our USMD/MENT PCP and Specialists. Verify and confirm acceptable insurance.Input patient personal demographics. Send messages to the nurses and Drs. Submit Dr. Referrals,and contact patient to schedule.Submit faxes,emails.Confirm patient appointments,follow Hippa compliance,follow Dr.protocol.Provide the best customer service . Receive referrals for Specialists & contact the patient to schedule appointments.

Accomplishments

Great personal customer service compliments from patients.Assist other employees when needed.Always made sure patient never disconnected without being helped in every way possible... Skills Used

Customer service,telephone,verification,data input,fax,email,computer,copier,headset,information. Cleaning Crew

Jani-King - Dallas-Fort Worth, TX

May 2019 to June 2020

Part-time -Clean public bathrooms, clean Grand Hyatt hotel at DFW airport overnight, clean and mop kitchens, vacuum large floors, clean escalators, tables, stoves, break rooms, sitting and dining areas, Night Lead Manager

Firehouse Subs - Arlington, TX

April 2018 to January 2019

Manage and assist employees with providing the best customer service. Prepare sandwiches, hot meals. Prep produce, catering,, stock, use hot steamers, prepare salads . Cut bread, prepare tea, cashier, count drawer, deposit cash in safe. Mop, deck scrub,set alarm, close store. Customer Service Representative

Havertys Distribution Center - Coppell, TX

March 2015 to July 2015

Responsibilities

Take inbound/outbound calls to confirm delivery of merchandise,verify customer and items purchased to ensure customer order is correct,and all items are loaded on delivery drivers trucks to be shipped. Scheduled in home Tech service repair, provide in-store credits, process merchandise exchange and return,Data Entry,create service tickets.Identify problems with merchandise in home,document issues,key and process worksheets for exchanges,cancellations,claims,property damage, Accomplishments

Excellent Customer Service,Problem Solving Solutions,Customer Empathy Skills Used

Professional English,Personal Computer,Headset,keeping majority of the calls at Level 1 contained Sr. Customer Service Rep/Banking

Capital One Bank - Irving, TX

January 2013 to February 2015

Responsibilities*

Interact and empathize with company banking customers.Take over 100 or more inbound calls a day providing information about there accounts,fully verifying customer to identify them to address there needs and requests,propose solutions,upgrade/downgrade accounts to meet the best needs of the customer in accordance with company guidelines,reverse bank/erroneous fees, xfer calls between departments, adhere to all regulations and compliance. General Clerical, greet customers, Brand the bank, solve customers banking needs and requests, update addresses, order debit cards, xfer funds, proper account notation, show empathy to all customers, operate over 10 different banking systems,offer company products(sales) make customers aware of all services accessible to customer,file disputes for unauthorized transactions,always within the bounds of my authority make sure customer is satisfied when they hang up

Romney Group/Temp*

Make outbound calls to business owners to offer/sale vending machines and other products.A portion of the proceeds go to different charities,use different tactics to explain and create a magnitude for the product being offered and the benefits of the product. Accomplishments

Change Banking for good, Diversity, change people lives by providing the best customer service and Aid toward making customers happy and satisfied with my service and the bank as a whole, meet all quotas and monthly compliance requirements. Obtain Monthly Bonus each month by meeting quotas and percentage..

Skills Used

Thinking ability, empathy, problem solving, type 35-40 words per minute, conference calls, calculating, Microsoft, Excel,Internet Explorer, Great customer Interaction, Understanding,Patience, Transportation Security Officer/Customer Service

Dept of Homeland Security/TSA - Dallas/Fort Worth International Airport, TX February 2005 to December 2013

Responsibilities*

Implement security screening procedures,secure the traveling public and inspect there property for any prohibited items, xray luggage to ensure that no deadly or dangerous objects are being transported onto an aircraft. Identify/detect the behavior of prople,operate million dollar equipment for testing of explosives.Physically inspect people/pat downs, supervise over 10 people daily,create rotations for lunches/breaks/duty stations,regulate rules and regulations for what liquids/items are allowed on the aircraft.Operate all needed high tech equipment,perform maintenance on equipment,monitor flow of passengers to facilitate the orderly and efficient processing of passengers, hold briefings concerning security-sensitive or classified information.

Skills Used*

Ability to work with persons of diverse backgrounds,communicate non-technical information effectively to others operate basic security equipment, hand wands,xray machines,ETD machines,explosive trace detection,observation

DLP specialist/customer service

Texas Instruments - Denton, TX

March 2003 to January 2005

Responsibilities*

Shipping and receiving of DLP cinema parts to different movie theaters,confirm that delivered goods match purchase order specifications of quantity of all needed parts-condition,model number,complete all necessary paperwork for all items shipped, utilize mainframe computer terminal to properly account for issues,returns,receipts of new material and associated back orders,complete physical inventory count annually.

Skills Used*

Considerable knowledge of equipment, knowledge of hazards and safety precautions relating to equipment, maintenance and repairs,follow written and verbal instructions,maintain accurate records, mathematical conversions,phone personal computer,copy machine,fax machine,radio,10-key calculator Inventory and Cellular Repair Specialist/ warehouse worker Nokia/Motorola - Dallas-Fort Worth, TX

January 2001 to February 2003

Responsibilities*

Inventory Control,collecting stock location orders,printing requests.Loading orders,packing boxes,placing orders in delivery area. Assembly and repair of cell phones,complete shipments by making sure products are shipped to its destination accurately.Maintaining quality service by following organization standards,complete reports,maintain technical knowledge by attending educational workshops.

Education

Diploma in Medical Terminology,Medical Assisting, Nursing, Phlebotomy,Family Medicine

Remington College - Fort Worth, TX

2003 to 2004

Diploma in Cosmetology,Hair Skin,Nails,Massage,Cutting,Styling State Beauty Academy - Duncanville, TX

1999 to 2000

Diploma in Secretary,Accounting,Catering,Human Relations ICS Correspondence High School - Scranton, PA

1995 to 1999

Skills

• Behavior Detection Certificate,,Pass all required yearly Government testing,Awards and Recognition for Customer Responses,Xray operating, medal detection evaluator, detect and identify different behaviors in people, Intern(Dr. Jean Farrar)- Wce, Wme, Assist Dr. with prep for pap smears and physicals, transfer/document calls to Drs. for emergengy calls or requests, refill prescription bottles, front desk assistance/check in, schedule Dr.meetings,test urine, pregnancy testing,gather/document patients issues to prepare for all exams, filing, place patient charts where needed to direct Dr. to the right patient room.

• Scheduling

• Marketing

• 10 Key Data Entry

• Phlebotomy

• Accounting

• HIPAA

• Medical Terminology

• Medical Records

• Cold Calling

• Medical Scheduling

• EMR Systems

Additional Information

Skills*

Teamwork,Coordination,Organization,Planning Time,Management Reporting,Inventory Control, Documention,Equipment Maintenance,Data Entry,Dependability,Emphathy,Extensive Customer Service,Fax Machine,Copy Machine,Phone,Personal Computer,Email,Headset,Internet Explorer,Chrome,Microsoft Word,

Confidence in providing excellent customer service skills amongst other hand-on. Produce positive results and satisfied people.

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