PROFILE

Husband & father of four. Seeking

roles in NYC and NOLA areas in Econ

research, tech, & NGOs.

CONTACT

PHONE:

212-***-****

ADDRESS:

**** ***** ******* ***, *** B

New Orleans, LA 70122

EMAIL:

ad1cqk@r.postjobfree.com

LANGUAGES

English (native)

Spanish (native)

French (intermediate)

SKILLS

Microsoft Office

Google Suite

STATA

Salesforce

Adobe Creative Cloud

MAURICIO

RIVERA VERA

Sales Call Center Specialist

EDUCATION

SUNY Empire State College

Sep. 2020 – Dec. 2022

Attempted a BS in Business, Mgmt. & Economics, Economics track. Tulane University

Aug. 2013 – Dec. 2018

Attempted a BA with a double major in Economics and Sociology. SELECTED WORK EXPERIENCE

ChenMed Sales Call Center Specialist

Aug. 2022–Nov. 2023

First hire in team's 2022 Q4 hiring push. Made hundreds of weekly calls in Spanish and English to invite prospective senior patients to join as patients at all three ChenMed brands: Chen, Dedicated, and JenCare. Fielded other miscellaneous calls, such as external requests for information, administrative tasks for existing patients, and transportation requests for limited-mobility patients.

Insight Global/NYCHH WFH COVID-19 Contact Tracer & Vax Scheduler July 2020 –Apr. 2022

Made thousands of daily checkup Contact Monitoring calls to NYC residents exposed to or infected with COVID-19. Also performed over 100 long-form interview Contact Intake and Case Investigation calls for newly exposed and infected residents, respectively. By own initiative, corrected and streamlined resident files, with a focus on deleting duplicate files. This reduced waste, increased caller turnover rate and call response rate.

Confirmed eligibility for and scheduled COVID-19 vaccine appointments for various groups of NYC residents. Participated in all seven vaccine-related projects. Maintained call volume over 30% above team average.

Spectrum Door-to-Door Sales Representative

Nov. 2019–Jan. 2020

Achieved a sale on first day out in the field. Made initial contact with potential customers at their homes. Offered a variety of cable, internet, home phone plans. Checked out customers on the go on mobile POS. Boost Mobile Bilingual Sales Representative

April 2019–Aug. 2019

Effectively upsold insurance, phone upgrades, and phone installment billing plans, including ones for Samsung, LG, and Apple smartphones. Provided varied technical support educated customers on product features including but not limited to: processor performance improvement, consolidating personal media files, recovering data from backups, performing various network resets. All opening/closing duties. Was offered promotion, declined to relocate to New York City. Additional minor employment