CONTACT

717-***-****

ad1cqh@r.postjobfree.com

*** ***** **. *****, **. 17025

SKILLS

• MS Windows 2003 Srver

• MS Windows 2000 Pro

• Office 365

• On-Site/Helpdesk Support

• Ticketing Systems

• Active Directory

• UNIX

• SQL

• Mechanical Maintenance

• C++/PHP

• Microsoft Windows 7/10/11

• Forklift Certified

EXPERIENCE

Complemar Middletown, PA

TECH SUPPORT & QA MANAGER

08/2021 - 05/2023

On-site liaison for the corporate IT department. Physical maintenance of server and rack mount systems including related network hardware/cabling. Repair/refresh/re-install of on-site systems and OS. General tech support and maintenance for all workstations.

Respond to and investigate customer requests about discrepancies in inventory. Cordination of cycle counts. Locate lost inventory. Insure all orders from the previous day were properly shipped. Assist in training of new employees on packing/mailing systems. Member of the safety committee. Assist project managers with any special requests. Assist team leads in coordinating, managing, training and issue resolution with team members.

ASK Foods Palmyra, PA

SANITATION TEAM LEAD

07/2020 - 04/2021

Direct 2nd shift sanitation department to best support production. Ensure all sanitation guidelines are followed. Maintain the factory according to USDA guidelines. Ensure all USDA required paperwork was promptly entered into system and paper backups. Coordinate with other department leads to ensure minimal downtime for production.

Souriau Emigsville, PA

MOLDING ASSISTANT

08/2011 - 03/2013

Sorting and packing of finished product. Setup and operation of injection molding equipment.

Rite Aid Camp Hill, PA

FIELD SYSTEMS SUPPORT

01/2008 - 11/2008

Assist field service techs with various failovers, hardware replacements and general support via phone and remote desktop. Answering and maintaining tickets submitted by the store personell through the ticketing system. Help store personnel with any issues including but not limited to: server outages, register crashes, program failures, power outages, wiring faults, database issues and updates, preventative maintenance of store systems, any issues arising from store hardware/software and supporting systems. Assisted in development, support and bug tracking of proprietary fax software including some minor programming in PHP and Pearl.

Vertis Communications Manchester, PA

POSTAL CLERK

11/2006 - 08/2007

Prepare postal paperwork for verification of bulk mailings. Process information from Account Executives into work orders for production on factory floor. Organization and filing of old work orders and postal paperwork.

New Concepts Manufacturing York, PA

INJECTION MOLDING OPERATOR

02/2005 - 10/2006

Setup and processing for various injection molds and support equipment. Quality checks to ensure all finished products are within set guidelines. Identify and correct any issues to ensure that the customer receives the highest quality product.

Consolidated Container Company York, PA

BLOW MOLDING OPERATOR

09/2002 - 02/2005

Maintenance and repair of all machinery in my department. Ensure all finished products meet specified guidelines. Assist all workers in my department with any problems that may develop.

Cresent Candle Company York, PA

WEBMASTER

11/2001 - 09/2002

Maintenance and repair of small network consisting of Windows 2000 clients and server. Design and maintenance of The Cresent Candle website. (www.cresentcandle.com). Since disbanded. Ensure all computers and Internet connection run at peak performance.

EDUCATION AND CERTIFICATIONS

Currently enroled in the Associates program for Information Security at HACC

Expected Completion: 06/2025

Current GPA: 4.0

Microsoft Certified Systems Engineer: Windows Server 2k3

Issue Date: 01/10/2011

Microsoft Certified Systems Administrator: Windows Server 2k3

Issue Date: 11/09/10

Microsoft Certified Systems Administrator: Windows 2k

Issue Date: 07/28/06

Microsoft Certified Professional

Issue Date: 11/19/01

References are available upon request.

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