Customer Service Representative
Resume:
ad1cqc@r.postjobfree.com **** West Tioga Street, Apt *C
Philadelphia, PA 19140
Cell 215-***-****
Julio Mervant Rivera
**/**/****-**/**/2021
InspiriTec Incorporated, 340 North 12th Street, Suite 200, Philadelphia, PA 19107 215-***-**** (REMOTE)
Triage Customer Service Representative 38 hours per week
Pandemic Unemployment Assistance Program (REMOTE)
Reviewed claimant files to verify if they qualified for PUA payments. They have to provide documents uploaded into their portal that they were laid off from work due to the pandemic. All documents must be submitted before they can receive benefits. Those documents must be seen and verified by a customer service representative to be truthful with signature by the claimant.
03/19/2021-07/30/2021
Unemployment Compensation Program Representative (REMOTE)
Claimants call in to indicate that they are having problems receiving their Unemployment Benefits. First you must resolve the issue and explain to them why they are having that issue. If you cannot resolve the problem. You then provide them with a ticket number and inform them that a UC Specialist is going to contact them to clear the problem.
09/22/2014-10/27/2016
City of Philadelphia, 1401 John F. Kennedy Boulevard, Philadelphia, PA 19102 215-***-****
Department of the Streets
Semi-Skilled Laborer, Street Repairer / Snow Remover 40 hours worked per week
Street milling and repaving to produce a new layer of surface asphalt to the roadways. Line stripping and marking of roadways to provide visible guidance to drivers and pedestrians.
Operator of snow and ice removal equipment and salt dispensers. Proficient in the use of pneumatic power and hand tools for spreading asphalt and road building materials.
03/29/2010-09/28/2010
AON Affinity Financial Corporation
1100 Virginia Drive, Fort Washington, PA 19034 215-***-****
Policy Coordinator / Nurse Services Organization 40 hours worked per week
Serviced comprehensive and affordable malpractice insurance for nurses, practitioners, clinical nurse specialist, certified and registered nurse anesthetist and students. Insurance verification. Handled HIPPA misconduct and abuse cases.
Provided 24/7 coverage to defense attorneys. Provided coverage to include worldwide, portable cosmetic procedure and personal liability coverage, defendant expense benefits, license protection, personal injury, medical payments and assault coverage, damage to property of others, first aid expenses, disposition representative and coverage for educational and consulting services.
02/04/2007-08/05/2007
Catalyst 360
Wilmer Road and Business Center Drive, Horsham, PA 19040
AARP Medical Plans Processor 40 hours worked per week
Processed changes to existing policies. Described medical terminology. Upgraded policy holders to new policies. Cancelled out policy provisions due to the death of a policy holder. Handled insurance verification. Assisted clients in choosing between a Medicare Complete or a Medicare Advantage Policy based on whether the client was living independently or in a nursing facility.
11/22/2004-10/24/2006
Bank of America, 550 Blair-Mill Road, Horsham, PA 19040
Customer Service Representative 40 hours worked per week
Handled all accounts services. Performed balance transfers, issued new credit cards and provided complete and accurate information. Informed customers of any bank specials and events via public media sources. Audited incoming and outgoing calls to track call quality and handle time.
United States Navy, 1980 – 1985, Data Processing Technician, E-4; Top Secret Security Clearance, Disabled Veteran.
Honorable Discharge On duty 24 hours per day
Operated large and small Univac and IBM computer systems. Operated 10 key machines for payroll services; checks and direct deposit. Wrote computer programs in Fortran, COBOL and RPGII.
Responsible for the development of the Navy’s manpower division for the placement of all enlisted ranks and commissioned officers on sea and shore.
Education:
Drexel University; Computer Science, 64 Credit Hours
Cardinal Hayes Memorial High School for Boys 09/1976-06/1977
Bishop McDevitt High School 09/1977-06/1980 (Graduate)
Montgomery County Technical and Trade School 09/1978-06/1980
Data Processing Technician Certification (GPA 4.0)
Software: MS Word, MS Power Point, MS EXCEL, MS Office, MS OUTLOOK, Skype, Google Docs, Google Suite, Customer Relationship Management (CRM) and QNXT.
Upload Speed 353.38 mbps, Download Speed 209.95 mbps
Typing Skill 60 WPM
Professional References:
Nick Mendillo; 267-***-****, ad1cqc@r.postjobfree.com, Manager
Mary Berry-Shields, 215-***-****, ad1cqc@r.postjobfree.com
General Manager
Jeanine Ferguson, 267-***-****, ad1cqc@r.postjobfree.com
Project Manager
The reason for the gap in employment history from 10/2016 to 03/19/2021 is from being injured. I spent six weeks in the hospital and was admitted into a nursing facility until 11/2019
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