Tammy Hamilton

Customer service manager/Accounting/Front End Team Lead

Utica, MS 39175

ad1cq7@r.postjobfree.com

+1-601-***-****

Customer Service Manager providing services to customer, and ensuring customers needs are met.Excellent communication and interpersonal skills.Compassionate with focus on delivering excellent customer service.Highly organized and capable of performing many tasks. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Inventory, merchandising shelves and preventing shrinkage Customer Service Management - Jackson, MS

October 2018 to Present

Walmart 903 /Jackson Ms

Submitted reports to senior management to aid in business decision making and planning Supervised end to end stock management, including examining incoming Inventory, merchandising shelves and preventing shrinkage Recruited and trained new team members

Walked through department multiple times each shift to evaluate and correct issues such as clearing and stock replenishment needs

Educated staff on strategies for handling difficult customers and challenging situations Motivated employees to success and pointed out areas of improvement Answered questions about store policies and concerns to support positive customer experience Established and optimized schedules to keep coverage and service in line with forecasted demands Implemented daily operating procedures to keep store clean, adequately stocked and well organized Assist customers with locating and choosing merchandise in any department if needed Offered hand on assistance to customers assessing needs and maintaining current knowledge of consumer preferences

Assist customers by answering question and fulfilling requests Accounting Clerk

Walmart 903 - Jackson, MS

July 2014 to Present

Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems

Maintained accurate and complete documentation for all financial department procedures Reconciled all company accounts, including credit cards, employee expenses and commissions Entered figures using 10 key calculator to compute data quickly and accurately Investigated and resolved internal accounting variances to keep records current Managed accounting records and performed duties in and out of tasks Reconciled all types of bank accounts with updated information Reviewed financial statement and supporting documentation Balanced reports to submit for approval and verification Balanced cash in register drawer from the previous day Reviewed and resolved differences between accounting information and cash drawer Created and send deposit to bank

Cashier/ money center cashier 3/2013 to Current

Walmart

Count cash in register at beginning of shift

Check identification for proof of age and refusing the sell of alcohol and tobacco to underage customers Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

Restocked, arranged and organized merchandise in front lanes to drive product sales Processed POS transactions, including checks, cash and credit purchases or refunds Used cash registers and POS systems to request and record customer orders and compute bills Served as mentor for new team members on register meeting customer needs maximizing group performance and maintaining high satisfaction with customers Process sending and receiving money thru money transfers Processing check cashing procedures, money orders and paying bills Hostess/Cashier

Perkins Restaurant

12/98 until closure of store

Greeted and Seated customer

Process all money transactions on register

Received orders to give to the waiters

Served drinks to customers

Wastewater

Sonja Jackson, Ms

Security Officer

Guarded the gate at the water company

Kept documentation of employees and visitor leaving and going out of the business Education

High school or equivalent

Skills

• Progress tracking, Performance evaluation,

Documentation and reporting, task delegations

Data analysis, issue resolution, staff training

Customer service excellence, budgeting and

Financing, training and development, problem

Resolution, and staff leadership and direction

• Microsoft Office and 10 key calculator

• Customer support (10+ years)

• Communication skills (9 years)

• Customer service (10+ years)

• Typing

• Account Reconciliation

• Journal Entries (2 years)

• Management (7 years)

• Bank Reconciliation

• Accounting

• Merchandising

Certifications and Licenses

driver's license

Assessments

Dental Lab Delivery Driver — Proficient

September 2019

Tendency to be dependable and come to work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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