ARBA L. HOULDEN, JR.

312-***-**** ad1cpw@r.postjobfree.com linkedin.com/in/ahoulden Chicago, IL

CIO / CTO / SENIOR VICE PRESIDENT OF IT / EXECUTIVE DIRECTOR BUSINESS DEVELOPMENT High-impact 20+ year career establishing, expanding, transforming, and aligning strategies, teams, operations, and technology with the evolving needs of public and private organizations. Expert in strengthening collaboration among stakeholders to analyze needs, evaluate solutions, and align technology investments with strategic goals. Proven track record of recruiting, training, and mobilizing nimble teams in architecting, implementing, and supporting highly available, scalable, and secure enterprise environments, infrastructures, and systems that have evolved as strategic assets in enabling rapid growth, reducing cost, and mitigating risk. AREAS OF EXPERTISE

Modernization, Digitization & Standardization Strategies Multi-Site Team Build Out, Development & Advancement Budget Planning, Management & Business Growth Alignment Information Security, Risk Mitigation & Compliance Cloud Adoption & Service Management Best Practices Enterprise Architecture, Governance & Data Management KEY AGB ACCOMPLISHMENTS

Powered business growth. Developed and implemented the growth, sales, and operations strategy for new Cyber Security line of business providing Fortune 100 and 500 customers with an end-to-end physical and cyber security solution that grew sales by 40% and fueled territory expansion from one to 5 states within 2 years. Built and positioned IT department as strategic partners. Built and led high-performance teams of internal resources and vendors in delivering value to business and customers. Drove large-scale transformation, modernization, and automation initiatives. Evaluated, selected, and delivered fully integrated enterprise financial, sales, marketing, learning management, and workforce management systems that positioned company as a premiere partner to public and private sector clients in safeguarding people and assets. PROFESSIONAL EXPERIENCE

AGB INNOVATIVE SECURITY SOLUTIONS / AGB INVESTIGATIVE SERVICES 2007-Present Built an impressive record of achievements building IT capabilities and solutions for award-winning security services firm. Chief Information Officer (2017-Present ) Executive Vice President, Business Development (2020-Present) Executive Vice President of Physical, Information & Privacy Security (2019-2020) Chief Operating Officer (2017-2018) Promoted into new role to lead, mature, and maximize success of SaaS enterprise systems, IT services, and operations in supporting business growth. Given concurrent role to partner with the CEO and President to execute the vision, establish standardized procedures and resources to scale the organization, and optimize efficiencies throughout the enterprise to fuel business results. Based upon success, charged with building the cyber security capability to expand service offerings and subsequently to create a centralized business development function to penetrate the corporate markets. STRATEGIC LEADERSHIP

− Established a formalized IT Department with standardized policies, procedures, and enterprise systems and technology that enabled continued growth across highly competitive environments.

− Created the Data Science capability that increased visibility of opportunities and enhanced overall decision-making.

− Developed the information security and privacy strategic plan and management program. Implemented risk assessment and training programs, HIPAA and PCI/DSS compliance requirements, investigative processes, and sanctions for violations and breaches.

− Optimized effectiveness physical security programs for customers. Developed and implemented procedures, created key performance indicators, conducted risk management assessments, investigated security breaches, led the restoration of lost data, and implemented asset protection and video surveillance programs.

− Garnered relationships with Walmart, Walgreens, Microsoft, HP, JPMorgan Chase, Borg Warner, META/Facebook, Southern Company, Logitech, and Coca Cola clients to drive year-over-year growth of physical and cyber security services. HIGH-IMPACT SOLUTIONS

− Directed the build out of Security Operations Center (SOC) that strengthened cybersecurity postures for corporate and enterprise customers. Researched and implemented the tools and technology, recruited the resources, and established the policies to proactively monitor, prevent, defect, and respond to threats.

− Managed the implementation and integration of Salesforce CRM system with ERP platform that enabled the accurate tracking and reporting of sales and marketing results.

− Migrated company from QuickBooks to SAGE Intacct Cloud-based financial management system that streamlined workflows.

− Introduced PowerBI and collaborated with vendor to build out the API Framework that automated the capture and aggregation of data from multiple systems for real-time management reporting. Arba L. Houlden, Jr. Page 2

Virtual CIO / Management Consultant (2007-2017)

Recruited to automate and integrate core business functions to support rapid business growth objectives. Collaborated with leadership and stakeholders to analyze needs, evaluate and implement technology, and improve data integration, information access, and collaboration across the enterprise. Managed 4 vendors in building and managing new environment, and in providing optimal support to 400 employees in corporate and at customer locations. Built relationship and collaborated with CDW vendor in selecting and rolling out new hardware, software, and devices. STRATEGIC LEADERSHIP

− Defined the strategy and execution roadmap to migrate to a Cloud-first environment leveraging SaaS solutions that contributed to tripling revenue growth.

− Established and aligned the IT Department with strategic goals as the company grew from 400 to 1,600 employees, launched new services, and expanded customer base.

− Transformed the desktop support team into systems analysts to support large portfolio of automation projects.

− Developed, introduced, and drove the adoption of desktop, security, and internet policies and procedures across the enterprise to mitigate potential risks.

HIGH-IMPACT SOLUTIONS

− Managed the migration of on-premise HRIS software to enterprise ADP SaaS platform that eliminated manual processes and increased visibility of core functions.

− Led vendor in customizing and deploying SaaS TrackTik Workforce Management solution that enabled security officers in the field to clock in and out and record activities on mobile devices. New functionality was adopted by the vendor as key product feature that increased competitive advantage.

− Drove the implementation and integration of SaaS Tovuti Learning Management System with ADP platform that enabled security officers to complete training digitally, automated the tracking of completed training, and alerted employees on compliance issues with certifications and training.

− Spearheaded the replacement of disparate productivity tools with Office 365 that centralized storage and messaging, improved the sharing of documents, and allowed the creation of Intranet for enhanced collaboration. COOK COUNTY BUREAU OF TECHNOLOGY 2016

Deputy Chief Information Officer

Selected to modernize, integrate, and digitize large application portfolio to reduce total cost of ownership for the largest county in the state in Illinois. Managed and mobilized staff of 30 through 5 direct reports. STRATEGIC LEADERSHIP

− Established the technology strategy and 5-year roadmap to transform the County from manual operations and legacy systems to enterprise Cloud solutions.

− Built and managed the Enterprise Project Management Office (EPMO) to prioritize, govern, and maximize the success of the

$250MM project portfolio. Led the creation of policies, standardized templates, procedures, and dashboards for tracking projects.

− Created the IT Steering Committee, IT Governance Charter, and Project Prioritization Model to align projects with resource capacity, and with the County’s strategic goals and guiding principles. HIGH-IMPACT SOLUTIONS

− Managed the delivery of the 1st project portfolio dashboard to the Office of the President that provided visibility across portfolio of 75+ application rationalization and modernization projects, and led to garnering funding support.

− Directed the implementation of the Biometrics Time Attendance System that prevented time theft and productivity losses.

− Defined and executed the plan to migrate the ESRI Geographic Information System (GIS) to ArcGIS Online Cloud-based mapping and analysis solution that provided self-service capability and advanced the County’s efforts to evolve as the region’s GeoHub.

− Led the GIS team in developing the Online Permitting application for the Building and Zoning Departments that enabled applicants to apply for permits and licenses online, and submit plans.

− Guided the Enterprise Architecture team in developing infrastructure and applications roadmaps, disaster recovery plans, business continuity strategies, continuity of operations plans, and data classification dictionaries. CHICAGO POLICE DEPARTMENT 2014-2016

Project Manager

Chosen to plan, strategize, and drive the delivery of portfolio of automation and modernization projects to provide highly sensitive criminal case management, crime statistics, and mobile policing capabilities to the city of Chicago’s law enforcement personnel. Arba L. Houlden, Jr. Page 3

CHICAGO POLICE DEPARTMENT, Continued…

STRATEGIC LEADERSHIP & SOLUTIONS

− Managed the full release upgrade of mission-critical Oracle Incident and Arrest Management System that mitigated loss of maintenance contract with Oracle. Led cross-functional team through the discovery, design of migration path, build out of QA and staging environments, and validation and implementation into production environment.

− Turned around stalled efforts and led the successful delivery of new Digital Accident Reporting solution that enabled police officers to enter information on mobile devices.

− Built and managed the Project Management Office (PMO). Created policies, templates, procedures, and dashboards for standardizing the project management model.

CITY OF CHICAGO, DEPARTMENT OF PUBLIC HEALTH & DEPARTMENT OF INNOVATION AND TECHNOLOGY 2008-2010 Deputy CIO / Deputy Commissioner

Originally chosen to spearhead the digitization and modernization of Health Information Technology (HIT) systems to improve the effectiveness of the Department of Public Health. Transitioned into newly centralized Department of Innovation and Technology and charged with aligning technology solutions with the needs of the Department of Buildings. STRATEGIC LEADERSHIP & SOLUTIONS

− Introduced Shared Services Architecture (SOA) for the build out of an Enterprise Resource Planning (ERP) solution that automated back-office business operations through utilization of MS Dynamics, SharePoint, Appian, Clarity PPM, and world class data centers located throughout the US leveraging Cloud computing for real-time business continuity.

− Led the implementation of Cerner PWPM, EMR, PowerCharts, and Radnet Radiology Information System (RIS) / ProVision

(PACS) across 19 clinics that provided a fully integrated Electronic Medical Records (EMR) platform for billing and scheduling.

− Managed the development of new functionality for the Chicago Health Event Surveillance System (CHESS) that improved the receipt, processing, investigation, analysis, and reporting of identified diseases and illnesses to the Public Health Department.

− Directed the deployment of next-generation Chicago Health Alert Network (HAN) that enabled Department of Health to quickly and securely communicate with staff, medical providers, first responders, and public health agencies during emergencies.

− Drove the upgrade and enhancement of the Hansen System that elevated the accountability of field inspectors, and automated the cataloging of vacant buildings by enabling banking institutions to register Real Estate Owned (REO) properties. SUN MICROSYSTEMS, INC. 2001-2006

Manager / Business Analyst – Sales Organization (2005-2006) STRATEGIC LEADERSHIP & SOLUTIONS

− Led the creation of a knowledge management system that provided customers access to intellectual property and improved company’s competitive advantage.

Senior Program Manager / Six Sigma Black Belt (2004-2005) Application Development Manager (2003-2004) Engagement Manager / Six Sigma Green Belt (2001-2003) – Data Center Solutions Specialty National Practice STRATEGIC LEADERSHIP & SOLUTIONS

− Spearheaded the build out of New Product Development process that improved time-to-market of new products.

− Managed the development and adoption of Gap Assessment Tool for the Practice that reduced timeframe to implement solutions at client sites.

− Introduced PRINCE2 project management framework to the Professional Services Organization that standardized the delivery processes nationally and strengthened competitive advantage. Early career as Director of PMO, Director of Information Technology Services and Telecommunications, and IT Manager for Encyclopedia Britannica

EDUCATION & CREDENTIALS

Master of Business Administration (MBA) CAPELLA UNIVERSITY (2009) Bachelor of Arts (BA), Computer Science and Information Systems Management DEPAUL UNIVERSITY (2003) Six Sigma and PRINCE2 Project Management Certifications SUN UNIVERSITY (2006) Project Mentors Center of Excellence Certification (PMP) PROJECT MANAGEMENT INSTITUTE (2000)

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