Business Analyst & Data Specialist
Resume:
NINA RISTOVIC
***********@*****.***
PROFESSIONAL PROFILE
Bachelor of Commerce graduate with 3 years of experience analyzing data to determine actionable insights across automotive and financial crimes industries. EDUCATION
Bachelor of Commerce
Business Management (Co-op)
RYERSON UNIVERSITY (TORONTO
METROPOLITAN UNIVERSITY),
Toronto, ON
• Graduation: April, 2020
• Major: Global Management
Studies
• Minor: Economics
ADDITIONAL EDUCATION &
CERTIFICATIONS
Advanced Data Analytics (TCI)
LIGHTHOUSE LABS
November, 2023
Intro to Data Analytics (TCI)
LIGHTHOUSE LABS
March, 2023
Business Writing Essentials
WAVELENGTH COMMUNICATIONS
June, 2022
Power BI Training Bootcamp
VOX ISM
November, 2020
QuickBooks Online Certification
May, 2017
International Business Exchange
SKEMA BUSINESS SCHOOL
Sophia Antipolis, France
Jan, 2017 – Apr, 2017
Lexus Experience
LEXUS ACADEMY
August, 2018
PROFESSIONAL EXPERIENCE
Lexus Planning & Strategy Analyst
TOYOTA CANADA INC. October, 2022 – Present
• Developed KPI and provided insights into the behavior of luxury buyers to support incentive program proposals, and support in the development of background data and presentation content for use with various stakeholders
• Proposed and budgeted for Lexus Team Target Programs to assist in the achievement of sales-related goals
• Initiated and developed a net-new automated file that streamlines the tracking of series on lexus.ca and LDA websites during model year transition
• Coordinated the offroading of Lexus demos and sale to dealers and ensured a smooth model year transition by tracking current and incoming demo inventory Anti-Money Laundering (AML) Investigator, Financial Intelligence Unit ROYAL BANK OF CANADA (RBC) March, 2021 – October 2022
• Identified money laundering by analyzing client transactional activity alongside client profile and open source information, surpassing monthly case completion targets by 15%
• Wrote effective and relevant reports in support of actions proposed based on investigations, in accordance with legal and regulatory requirements
• Collaborated with external teams to understand regulatory gaps and recommend solutions within RBC AML FIU for increased compliance
• Initiated and created process and job aid documents to assist in onboarding of new team members, and providing proactive support to new colleagues Sales Analyst & Marketing Administrator (Co-op)
LEXUS NEW ZEALAND May, 2019– November, 2019
• Maintained accurate month-end reporting and initiated additional Lexus and Toyota reporting using large data sets, generating greater visibility and developing actionable insights for executives and dealerships
• Developed new strategy in calculating annual sales plan, leveraging experience at Lexus Canada and liaising with product planning and sales teams
• Evaluated and improved the post-sale “Surprise & Delight” customer service process to provide a more impactful customer experience while utilizing fewer resources and reducing expenses
Sales Analyst & Sales Support (Co-op)
LEXUS CANADA May, 2018– December, 2018
• Collaborated with various departments to launch first-ever national fleet program, adding incremental sales. Developed and documented operating processes to ensure effective operation
• Initiated Lexus dealership website audit using a compiled set of criteria from various teams in order to better align Lexus brand across all consumer-facing outlets
• Leveraged advanced Excel and PowerPoint skills to automate month-end reports, reducing report turn-around time, in addition to providing frequent analysis of time sensitive topics and presentation content
Contact this candidate