Cindy Navarro 951-***-****

**** ****** ***** *****, *******, California 92220 ad1cot@r.postjobfree.com

OBJECTIVE: Continue to pursue a career that will provide a challenging environment allowing emphasis on professional experience, acquired knowledge and skills, offering mental stimulation and growth potential

SUMMARY OF EXPERIENCE:

Over 20 years successful experience in customer service, accounting, administration and management positions, 8 years experience in banking/finance

Extensive hands-on experience in a call center environment, enthusiastic about developing profitable client relationships, effective working self-sufficiently and as a dynamic and cooperative team member

Experience as an Office Manager and Customer Service Representative/Manager with manufacturing and distribution firms. More recently, a Senior Coordinator – Customer Service Representative with a non-profit organization offering superlative achievements in customer service with a proven commitment to accuracy, consistency, empathy and excellence

Successful background in directing and managing Customer Service, administrative, accounting, and sales support staff including telemarketers

Outstanding analytical and organizational skills, detail oriented, self-motivated, strong work ethic, and uncompromising integrity with strict confidentiality

RESPONSIBILITIES: Currently handled incoming, emails, chats in a call-center environment, assess callers situation and offer a multitude of possible programs that meet the customer’s specific needs, search mainframe database for specific and new special programs, provide program details, offer explanations for better understanding of program requirements, record customer interactions and account changes/updates, troubleshooting, quickly resolve customer issues, order product, approve one-time out-of-warranty assistance, up-sell new products, assist in developing departmental goals, provide employee training, coach and motivate support staff and customer service staff members to achieve daily responsibilities, evaluate personnel performance, implement HR policies and procedures, support personnel with customer service techniques, support senior level managers with special projects

EMPLOYMENT:

12/2021 – 4/28/23 Senior Coordinator, Inland SoCal United Way

Riverside, California USA

11/2015 – Current Customer Service Manager, 8 Days A Week Pet Care Plus

Redlands, California USA

3/2015 – 9/2015 Customer Support Specialist, Fisher & Paykel Appliance

East Tamaki, Auckland, New Zealand

8/2014 – 9/2015 Owner, Commercial/Private Bookkeeper,

Clients: Clarke Civil Holdings and Data Jointing Solutions

5/2012 – 5/2014 Accounting - Office Manager, Multi-Pak Packaging, Inc.

Anaheim, California USA

10/2003 – 9/2010 Administrative Coordinator - Customer Service Manager, International Filing Company

Anaheim, California USA

11/2000 – 4/2003 Administrative Coordinator - Customer Service Manager, Tom’s Truck Center

Santa Ana, California USA

3/1996 – 10/2000 Office Manager, Dekra-Lite Industries, Inc.

Santa Ana, California USA

COMPUTER KNOWLEDGE:

• Systems: IBM – Windows 10…. XP

• Software: MS Word, MS Excel, MS Outlook, Teams, QuickBooks, ADP Workforce Now, J.D. Edwards,

MS Photo It, InContact, ICarol, AS-400, ACT!, OSM, Photo Impression 5, Video Impression 2

PROFESSIONAL ACCOMPLISHMENTS:

Received recognition for going the extra mile by clarifying program details to properly advise our clients with accurate information

Attained special recognition from Program Manager for being the most dependable Senior Coordinator to locate programs through the company resource database, ICarol,

Successfully reduced potential loss exposure by insuring proper accounting principles and initiating new collection methods

Given honorable recognition from Chief Executive Officer for reconciling a dissatisfied long-term top tier customer, regaining the confidence and retaining an extremely profitable business relationship

Collaborated and participated in proposing multiple strategies with senior executives to determine premium outcomes of special projects by creating a vendor bonus program while negotiating lower margins for truck add-ons

Rewarded annually with a 5 day all expenses paid trip to Cabo San Lucas or Puerto Vallarta, Mexico for achieving our department’s annual sales goal (4 consecutive years)

Implemented innovative procedures in order to stream-line order processing to accommodate a 200% annual increase in profit due to new sales territory coverage occurring over (4) consecutive years, individually handling in excess of 200 new customers per year

Achieved and maintained a 100% retention rate of existing clients by developing and utilizing proven sales and customer service techniques

Received distinguished recognition for highest cross-sell ratio performance in the Orange County Division during (4) four consecutive quarters with First Interstate Bank

Attained superlative recognition for successfully processing 1.2 million dollars of funded home equity loans and lines of credit over a (3) three-month period

First Financial Services Representative to be elected to the Management Training Program in Southern California Division

EDUCATION:

Diploma

St. Paul High School

Santa Fe Springs, California USA

Certificate, Management Training Program

First Interstate Bank of California

Santa Ana, California USA

Certificate, Effective Written Communications

First Interstate Bank of California

Santa Ana, California USA

Certificate, General Accounting Education Courses

Integrity Accounting Services

Santa Ana, California USA

REFERENCES:

Available upon request

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