MG

Michelle Goforth

Professional Summary

Customer Service Supervisor with 18+ years of professional experience, specializing in customer care, daily operations and team building. A strong history of leading customer care teams to enhance overall performance and improve the customer experience.

Work History

Maersk - Customer Service Supervisor

West Chester, OH

06/2005 - 06/2023

● Oversee teams of 25+ Customer Care Agents

● Coached employees through day-to-day work and complex problems. Responded to customer inquiries and resolved complaints to increase satisfaction.

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Point of contact for escalated issues, identify solutions to maintain service level goals and ensure customer and client satisfaction

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Provide coaching and training on communication, customer service protocols, polices, and evaluate overall performance to deliver exceptional customer experience

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● Create spreadsheets/documents in Word/Excel for data tracking. ad1cok@r.postjobfree.com

513-***-****

Fairfield, Ohio 45014

Skills

● Customer Service

● Team Leadership

● Team Building

● Communication Verbal/Written

● Microsoft Word

● Microsoft Excel

● Quality Assurance

● Accuracy and attention to detail

● Multi-tasking

● Compliance Adherence

● Team Meetings

● Enforce Policies

● Call Monitoring

● Microsoft Office

● Clerical Support

Education

Mt. Healthy High School

Mt. Healthy, Ohio

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