CYNTHIA L. Cynthia

925-***-**** ad1co4@r.postjobfree.com San Ramon, CA 94568

CAREER OBJECTIVE

Polished and professional Strategic Enterprise Account Manager/Customer Relationships with a solid account executive and business-to-business experience with a proven track record. Ability to quickly develop rapport and trust with clients, obtain a deep understanding of their unique business needs, and present global solutions in business analytics that are key to achieving strategic initiatives. Ability to manage a complex solution implementation process that involves multiple departments and C- level decision-makers. A forward thinker, solution-driven, and proactive in every way. Strong, resourceful, and independent work ethic; an unwavering desire to grow and achieve 100% client retention. I Successfully work under tight deadlines in a demanding, fast-paced environment and am a reliable, passionate team player. SKILLS

Customer Needs Assessment Key Account Development CRM Software Selling Skills Customer Relations Client Rapport-Building Strategic Communication Revenue Quotas Effective Customer Communication Business Development Renewal Opportunities Customer Retention Account Management Customer Service and Assistance Customer Account Review Google Apps Salesforce CRM Experience Revenue Growth Define Customer Needs EXPERIENCE

ENTERPRISE ACCOUNT MANAGER

Netwrix Corporation, June 2023-November 2023

• Imanami GroupID -Acquired by Netwrix in November of Netwrix Corporation, February 2022-November 2022

• Developed strong customer relationships (250 assigned clients)

• Connected with key business executives and stakeholders for Business Review Calls

• Provided follow-up for refresher courses and outstanding items

• Cross-Sell other products and Upsell SLAs – Reached Quota

• Answered client queries and identified new business opportunities among existing customers

• Work with Renewal Department on renewals and collections Cross-functional internal teams (including Customer Service, Product Development, and Renewal departments) to improve

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• Customer experience.

SENIOR ACCOUNT MANAGER/DIRECTOR OF NEW BUSINESS

FROSCH Travel, January 2012-March 2020

Menlo, CA

Summit Travel Group, October 2011-January 2012

• Anticipate client needs and provide solutions promptly

• Ensure that customer service exceeds client expectations

• Request client feedback to improve service

• Develop new clients based on referrals from existing clients

• Identify opportunities within client portfolios for regional and global expansion

• Acting as a client advocate during vendor negotiations and service issues

• Implement and train clients on new technologies

• Conduct quarterly, mid-year, and yearly reviews of the client travel program

• Review and analyze monthly client reports

• Keep up to date with travel industry trends to educate and inform clients

• Basic understanding of GDS systems (Apollo & Sabre)

• Negotiate meeting & event contracts; with room blocks for clients

• Upsell technology and service solutions

• Responsible for sales for Large to Mid-size companies in the market

• Account and Territory Management

• Pricing and Proposals

• Contract Negotiations

• Business Development

• Vendor Relationships

• Networked and partnered with ADP and Concur to create/generate leads Pleasanton, CA

Hunter World Travel, February 2006-October 2011

• Exceeded personal revenue goals for two years, brought on over 70 accounts and over $20 million in new business

• Responsible for sales for Large to Mid-size companies in the market

• Account and Territory Management

• Pricing and Proposals

• Contract Negotiations

• Business Development

• Vendor Relationships

• Networked and partnered with ADP and Concur to create/generate leads AREA DIRECTOR OF SALES, San Ramon, CA

Marriott Residence Inn, Courtyard, May 2005-February 2006

• Exceeded personal revenue goals each quarter, awarded Golden Circle "Bronze Level" during the first full quarter

• Of employment and first quarter of this 2005

• Responsible for the strategic planning and Leadership of the sakes efforts at assigned hotels

• Responsible for supervising the daily activities of the sales team Communicate daily/weekly/monthly with the General Managers and Regional Sales Director to implement the sales plans and actions necessary to lead the hotel's sales efforts successfully

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• Responsible for all sales-related training for the sales team and the other personnel, including the Front Desk team

• Members

• Assisted in maintaining daily statistical data showing current occupancy, hotel revenue RevPAR, etc

• Completed All of Marriott's extensive Sale Training certified courses. OPERATIONS MANAGER, Pleasanton, CA

WorldTravel BTI, PeopleSoft, August 2000-February 2004

• Direct Supervision over dedicated corporate travel call center and production team of a 40 million dollar global

• Account

• Ensure performance within company policies, standards, and contract guidelines

• Analyze and track phone reports and service levels

• Coordinated schedules to ensure adequate coverage and meet contractual agreements Develop and implement new and improved processes to streamline operations and increase efficiency, quality, and customer service

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• Successfully implemented and trained online booking reservations systems, Concur, Deem, and My ID

• Supervise all activities within the full-service operation

• Develop and maintain strong working relationships with Travel Manager and my direct reports

• For seven months, I was acting Operations and Account manager

• Responsible for productivity analysis, procedures standardization, and staff meetings

• Client Action Plan

• Responsible for developing, coaching, and training a staff of 28 employees

• Implement vendor contracts and accountability measures

• Responsible for employee Time Sheets and Payroll

• Review edit reports and utilize them as a training tool for travel consultants

• Active participation in Account/Operations Manager meetings

• Operations lead on JD Edwards/PeopleSoft Integration

• Developed Standard Operating Procedure and Business Continuance Plan Manual REFERENCES

References available upon request

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