Martha Boykins

**** **** **.

Hampton, VA, ***** United States

757-***-****

ad1cnz@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Southeastern Virginia Health System

Executive Assistant, May 20, 2019 - to present

● Executive assistant to the CEO of the organization.

● Attend various departmental meetings

● Transcribe minute notes for various meeting

● Work closely with Southeastern Virginia Health System’ Board of Directors

● Operate office equipment such as fax machines, copiers, multi-line phone systems, and extensive use of computers

● Set up and maintain paper and electronic filing systems for records

● Fire Safety Officer for Executive Offices

● Manage projects or contribute to committee or team work

● Order office supplies for each organization’ site. ECPI UNIVERSITY, Newport News, VA United States

Administrative Assistant, July 2001 – 2019

● Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

● Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs.

● Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

● Locate and attach appropriate files to incoming correspondence requiring replies.

● Open, read, route, and distribute incoming mail or other materials and answer routine letters.

● Complete forms in accordance with company procedures.

● Make copies of correspondence or other printed material.

● Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

● Compose, type, and distribute meeting notes, routine correspondence, and reports.

● Learn to operate new office technologies as they are developed and implemented.

● Maintain scheduling and event calendars.

● Schedule and confirm appointments for clients, customers, or supervisors.

● Manage projects or contribute to committee or team work.

● Mail newsletters, promotional material, or other information.

● Order and dispense supplies.

● Conduct searches to find needed information, using such sources as the Internet.

● Provide services to customers, such as order placement or account information.

● Collect and disburse funds from cash accounts, and keep records of collections and disbursements.

● Prepare and mail checks.

● Establish work procedures or schedules and keep track of the daily work of clerical staff.

● Coordinate conferences and meetings.

● Take dictation in shorthand or by machine and transcribe information.

● Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

● Supervise other clerical staff and provide training and orientation to new staff. DAILY PRESS, Newport News, VA United States

Billing Clerk, Aug 1999 – Apr 2002

● Verify accuracy of billing data and revise any errors.

● Operate typing, adding, calculating, or billing machines.

● Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

● Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.

● Keep records of invoices and support documents.

● Resolve discrepancies in accounting records.

● Contact customers to obtain or relay account information.

● Compute credit terms, discounts, and services to complete billing documents.

● Answer mail or telephone inquiries regarding rates, routing, or procedures. ASI, Newport News, VA United States

Administrative Assistant, Apr 1996 – Dec 1999

● Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

● Train or instruct employees in job duties or company policies or arrange for training to be provided.

● Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

● Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

● Make recommendations to management concerning such issues as staffing decisions or procedural changes.

● Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

● Develop work schedules according to budgets and workloads. AAFES/LANGLEY AFB, Hampton, VA United States

Receptionist, Jul 1995 – Jun 1997

● Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

● Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

● Transmit information or documents to customers, using computer, mail, or facsimile machine.

● Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

● File and maintain records.

● Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

● Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

● Schedule appointments and maintain and update appointment calendars.

● Analyze data to determine answers to questions from customers or members of the public.

● Keep a current record of staff members' whereabouts and availability.

● Enroll individuals to participate in programs and notify them of their acceptance.

● Perform duties, such as taking care of plants or straightening magazines to maintain the lobby or reception area.

AAFES/GRIFFIS AFB, Rome, New York United States

Receptionist, May 1993 – Jun 1995

● Check completed work for spelling, grammar, punctuation, and format.

● Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.

● Gather, register, and arrange the material to be typed, following instructions.

● Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions, using a computer, word processor, or typewriter.

● File and store completed documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents.

● Print and make copies of work.

● Keep records of work performed.

● Collate pages of reports and other documents prepared.

● Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.

● Reformat documents, moving paragraphs and/or columns.

● Search for specific sets of stored, typed characters in order to make changes.

● Address envelopes or prepare envelope labels, using a typewriter or computer.

● Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.

● Transmit work electronically to other locations.

● Use data entry devices, such as optical scanners, to input data into computers for revision or editing.

EDUCATION

Holly Bluff High School, Holly Bluff, MS United States High School Diploma, May 1977

Phillips Jr. College, Jackson, MS United States

Business Administration, Oct 1979

● Extensive training in the clerical field, including filing, using multi-line telephones, shorthand techniques, customer service skills

Ashford University, Clint, IA United States

BA in Business Administration, Jun 2013

● GPA - 3.4

Ashford University, Clint, IA United States

MA Organizational Management – March 2018

● GPA – 3.45

ADDITIONAL SKILLS

● Over thirty years of Administrative and clerical skills, Customer services skills, greeting customers on a daily basis, over-the-phone skills, proficiency with computer applications, data entry, creating weekly reports in a timely manner, speaking in Freshman Orientation classes, administering exams, utilizing a multi-line telephone system, processing enrollment applications, taking payments

● Volunteering with the elderly

● References upon request

Contact this candidate