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Administrative Assistant Customer Relations

Location:
Thornton, CO
Posted:
November 21, 2023

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Resume:

R. Joanelle Lucero

***** ****** **., **********, ** 80233

720-***-****

ad1cnt@r.postjobfree.com

Summary:

Experience in a variety of administrative background settings including construction, aerospace, contracts, telecommunications, sales and marketing, and medical. Excel in computer skills and customer relations with a focus on detail and relationship development. Very creative in producing workable solutions. Self-starter with eagerness and dependability.

04/2022 – 9/16/2022

MTech Mechanical

Via Corporate Management Group (Temp Agency) – Was hired to work with MTech

Worked in the company program ‘Hilti’ checking tools in and out on a daily basis.

oFilled out all necessary information: Name of employee checking tools in/out; date of transaction; tool description and ID number; tools location

oPerformed a ‘clean up’ process throughout the six months until it was completed:

In the Hilti program I checked each tool (over 900 total) for the following:

Spelling and correct title of tools;

Made format changes where necessary;

Checked the location of tools and made sure they were in the correct group category;

Entered missing information including all of the above and price of tool; name of company where purchase was made.

4/2021 – 11/2021 - Was laid off from HDR, Inc. due to Covid 19; Received Unemployment for six months.

Project Administrator

09/2018 / 04/2021

HDR, Inc.

Contracted with Tri-State Generations.

Was responsible for cleaning up old drawings in Auto Cad; replaced old drawing in Meridian with new clean drawings; printed and filed new drawings. Kept several logs with drawing information.

Worked 30 hours per week.

04/2017-10/2017

Chick-Fil-A

Customer service. Ran the cash register up front taking customer orders and filling their drinks.

Cleaned up after customers as necessary.

Ran my sales from register at end of each shift.

09/2016 – Laid off from Fluor/Denver Transit Partners

The Project was completed and I was laid off.

I received my compensation and Unemployment

Executive Administrative Assistant

10/2009 – 09/2016

Fluor - Denver Transit Partners (DTP) – RTD/Eagle P-3 Project

Denver, CO

DTP, the Regional Transportation District (RTD) selected concessionaire for the Eagle P3 Project, is comprised of a partnership between Fluor Enterprises, Inc. (a unit of Fluor Corp.); Denver Rail (Eagle) Holdings, Inc. Other team members included: Balfour Beatty Rail Inc., ACI, Ames Construction and HDR.

07/2010 – 9/2/2016

Assistant to Project Director, Integration Manager, Prime Contract Manager and Business Services Manager

oCoordinated and setup meetings

oUpdated calendars on a daily basis

oArranged Travel (Airfare/Hotel/Car) via Concur

oCreated expense reports via ESS (Internal System)

oOrdered business cards

Monthly Board Meeting

oSet up meetings in calendar and send notification to Board Members

oPrinted and created Board presentations in 3-ring binders

Updated information as necessary via Power Point

o Ordered and set up catering

Bi-Weekly Issues Management Meeting

oRecorded and typed minutes

oDistributed for review/approval

oRegistered and sent out via Aconex

Memorandum of Relief (MoR)

oRetrieved and print all MoRs from Aconex

oDistributed for signature

oCreated files when fully executed

ESS – Travel Expense Report

oPrepared expense reports as needed

Scope Change Orders (SCOs)

oPrinted and distributed for signature

oCreated files when fully executed

New Employee Orientation

oPrepared and assembled New Employee Orientation Books

oUpdated information as needed via Power Point

oHeld orientation on an as-needed basis for all new employees

Access Database (Internal System)

oAssigned TSI Numbers

oEdited/Updated History

oRan Reports

Aconex Database

oDocument Control – filing electronically

Notary Public for entire company and customers

Trained temps and/or new administrative assistants and receptionists

Ordered catering for meetings and special events

10/2009 – 07/2010

Eagle P-3 Proposal

Assisted in setting up new office during the proposal period which included getting quotes from vendors, decision making and ordering of furniture; organize delivery and setup of furniture; setting up files; order new computers; worked with Qwest to setup phones. Was given access to system to assign numbers and turn systems on; worked with real estate office for maintenance needs; requested quotes from electricians and arranged work schedule; assisted entire staff with typing of documents for the Eagle P-3 Proposal.

Main duties included:

Typed and assembled proposal documents

Coordinated and set up meetings

Updated calendars on a daily basis

Arranged travel

Created expense reports

Ordered all office supplies

Ordered coffee and water supplies

Maintained three copy/fax/scan machines

Set up and maintained contract files

Answered all incoming call keeping a log for all inquiries regarding employment

Ran high quantities of copies

10/2008 – 10/2009

Received my retirement package from Ball Aerospace and unemployment benefits.

Ball Aerospace & Technologies Corp. - 02/1997 – 10/06/2008 (listed below by department/date)

Antenna & Video Technologies, Contracts Dept.

Senior Administrative Associate

04/2003 – 10/2008

Supported department manager and assigned contracts managers (total of 5); Created Work Authorizations (WA) in contracts database entering company information, terms and conditions, and financials; Created and submitted quotes to customers; Created and prepared contract review records for signature; Created and maintained contract files for assigned contract managers; Typed, proofread and distributed all outgoing correspondence. Maintained correspondence logs; Retrieved financial information from the Cost Point system to aid contract managers; Prepared shipping documentation; scheduled and managed complex schedules, meetings and conferences using Microsoft Outlook; Made travel and hotel reservations; Monitored contract close out activities with accounting and provided support to all contract managers for each phase of the close out process; Archived contracts and other documents as directed by the contract manager; Interfaced with Business Management and Accounting as needed to assist in problem solving; Assisted in electronic commerce such as Customer Contracting Websites (EXOSTAR, GSA, etc.); Set up monthly staff meetings; Trained and supervised new administrative assistants and temp support; managed and ordered all office supplies.

Defense Operations

Administrative Assistant III 10/2002 – 04/2003

Provided administrative support to VP and GM and the entire department. Duties included: Arranged travel (air hotel reservations) with extensive international travel; processed expense reports; coordinated department meetings and events using Microsoft Outlook; established and maintained files; ordered office supplies; prepared materials for meetings and conferences.

05/2000 – 10/2002

Laid off from Ball Aerospace and received unemployment benefits.

Employed through various temp agencies with admin positions lasting in range from two days to 2 weeks on and off.

CVP Marketing

Sr. Administrative Assistant 01/1998 – 05/2000

Provided administrative support to the Director of Sales and Marketing and staff. Prepared and edited complex proposals for global customers; planned meetings, arranged domestic and international travel; processed expense reports; ordered office supplies; prepared purchase requisitions for accounts receivable; processed incoming invoices for accounts payable; prepared and shipped marketing materials; maintained files and time sheets.

Publication Specialist II – 02/1997 – 01/1998

Used a wide range of software - prepared marketing presentations, proposals and configuration documents. Worked with teams of engineers and technical editors and illustrators.

Professional Associations: National Notary Association

Skills:

MS Office Cost Point

Word Perfect Business Objects

Power Point Contracts Module

Excel ACT Database

Outlook Concur Travel

Certificates

State of Colorado Notary

QBS Reference

Labor Charging

Contract Structure and Content

The Indispensable Assistant

Education:

Graduated at Northglenn High School

R. Joanelle Lucero

References:

Peter Strange, Manager

Denver Transit Partners (Fluor Corp.)

ad1cnt@r.postjobfree.com

720-***-**** (Cell)

Becky Watts, Document Control Manager

Denver Transit Partners (Fluor Corp.)

636-***-**** (Cell)

Rita LaForet, Co-worker

MTech Mechanical

720-***-**** (Cell)

Lisa McCarthy, Life long friend

509-***-****



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