Human Resources Resource
Resume:
PROFESSIONAL SUMMARY
Accomplished Director of Human Resources with more than 20 years
developing managers and supervisors through extensive training processes. Excellent knowledge of policy development and enforcement to protect and support both employers and employees. Dedicated and personable with extensive training in conflict- resolution techniques and positive work culture development. WORK HISTORY
Human Resource Director, 02/2015 - 09/2022
Promise Resource Network, Charlotte, NC
Monroe, NC 28110
***********@***.***
SKILLS
KIMBERLY
"BUNNIE"
HOLSTON
Manage all human resources initiatives including but not limited to staff recruitment, benefit administration, payroll, policy and procedure development and employee relations
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Manage full cycle recruitment, on-boarding and new employee orientation
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• Create, design, and develop job descriptions
Sustainment of compliance with all state and federal laws related to recruitment, hiring, selection, FMLA, FLSA, OSHA, I-9, and all other employer requirements
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Manage employee performance plans and corrective actions plans in conjunction with coaching Managers and Supervisors through all phases
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Primary Administrator of employment benefits, education, and coordination of insurance vendors
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• Oversee compensation, timesheets, and salary administration Identify, establish, and maintain accurate monthly, quarterly, and annual reporting of statistical and historical HR Metric data such as EEO1, staff headcount, new hire, turnover, retention, and open requisitions
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Prepare factual responses for unemployment claim inquiries, gathering and maintaining supporting documentation, and
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Onboarding, Training and
Development
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• Employee Engagement Strategies
• Compensation and Benefits
• Recruitment and Selection
Policy and Procedure Writing and
Administration
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• Employee Relations
• Performance Management
• Employee Development
Human Resource Coordinator, 11/2011 - 02/2015
Thompson Child and Family Focus, Charlotte, NC
Human Resources Manager, 04/2001 - 09/2009
Kinetic Concepts, Inc, Charlotte, NC
facilitating required proceedings and/or hearings related to unemployment benefits
Responsible for ongoing maintenance of confidential employee files and recruitment data bases
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Serves as an effective employee relations facilitator and liaison for employees and management
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Coordinates and facilitate employee training for personal and professional development
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• Create, design, update and communicate policy and procedures. Handled on-boarding process for newly hired employees and distributed all paperwork.
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Created and implemented forward-thinking initiatives to improve employee engagement.
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Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
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• Support all human resource functions within the organization Employee application intake, pre-employment drug tests, background checks, previous employment reference checks, and completeness of all personnel file data
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Maintained applicant database with applicant status and follow-up communication
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Facilitated new employee orientation, coordinated all new-hire paperwork, and benefit administration
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Coordinated agency wide staff development, training programs and learning initiatives
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Designed, distributed, and analyzed all Human Resource related surveys
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Responsible for maintenance, storage, and organization of personnel files and HR/Staff development
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Served as primary contact and agency representative for Employment Security Commission
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Conducted exit interviews and provided analysis to Executive Team for retention and turnover statistics.
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Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
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• Conducted full cycle recruitment.
Organized and led staff orientation programs and training to promote collaboration.
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Quality Assurance Analyst, 04/1985 - 07/2000
Duke Power, Charlotte, NC
EDUCATION
Bachelor of Arts, Interdisciplinary Studies/Psychology, 05/2016 Liberty University - Lynchburg, VA
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
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Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
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Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
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Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
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Created and achieved product quality objectives and met product specifications.
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Designed and developed customer service call criteria tool utilized in the call monitoring process.
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Analyzed call criteria scores to identify tracking and trending of customer interactions.
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• Provide overall trends to management and executive teams. Instrumental in the development and implementation of customer service training in alignment with the call criteria.
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Provided on=going training to new hires, management and executives the call criteria protocols and program platforms that houses the monitoring tool.
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Developed and audited practices, programs and reporting system metrics for optimal efficiency.
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