Mary Rodriguez

ad1cn6@r.postjobfree.com

Kenosha, WI 53177

630-***-****

Professional Summary

Dedicated and self-motivated individual with a proven track record. Strong ability in problem-solving difficult situations and providing high energy level to the job. Exceptional attention to detail. Experience working alone, or in a team setting. Passion for working with customers and providing total customer satisfaction.

Objective

Seeking a company with high professional standards that encourages open communication and inclusion.

Skills and Languages

Microsoft Office Suite • Client Services

HR & Administrative • Accounts Receivables

Enterprise TempWorks • WMS

QuickBooks • Bilingual in English/Spanish

Work History

Halpin Staffing Services January 2010 – Present

Clients Service Manager Kenosha, WI

October 2017 - Present

Manage approximately 50-150 active/inactive accounts from a customer service standpoint.

Develop strong, personal relationships and partner with hiring managers, business leaders, owners and HR.

Contact accounts on a continuous basis based on department schedule and client activity.

Perform new start check-ins with varying start times.

Weekly clients stop building relationships.

Conflict resolution and problem solving with clients.

Associate employee follow-ups with client.

Actively seek out and attend networking events.

Some accounts receivable duties on assigned accounts.

Active solicitation of all Halpin service offerings to expand client potential.

Entertain clients during and after work hours, events, dinners, misc. gatherings.

Facilitate client tours for our internal staff.

Perform business development functions based on client profile.

Analyze business environments and quote services accordingly.

Build relationships with internal staff.

Attend and hold various internal and external meetings.

Work directly with Service Coordinators to effectively manage accounts.

Recruiter January 2010 – October 2017

Posted positions to source for candidates, attended job fairs, and held on-sites at Workforce Development.

Conducted interviews, submitted candidates, completed onboarding process, conducted drug screens, and reviewed background checks.

Communicated with clients via email, phone, or in-person to handle clients’ requests and concerns.

Worked closely with associates to help them sustain their work assignments.

Down to Earth Landscaping/Daniel’s Plows February 2008 – January 2009

Buyer / Inventory Control Barrington, IL

Purchased parts, tools, and equipment for both companies. Also posted equipment for sale.

Posted P.Os. created Kits from parts and maintained inventory levels.

Personal Assistant to the Owner

Crate and Barrel September 1997 – July 2007

Midwest Regional Distribution Center Manager Naperville, IL

Began my career as a Receiving Clerk and rose to the position of Midwest Reg. Dist. Center Manager.

During my tenure at Crate and Barrel, I held leadership positions in the Catalogue Fulfillment Division, Wedding Registry Dept, and E-Commerce Fulfillment, with my last position being in the Furniture logistics side of the company.

I was fortunate to have started with this company on the sight of the E-Commerce explosion and was part of the growth which included relocating to new DC in Naperville and opening 5 new stores in the Midwest. I also oversaw the expansion of the Furniture DC from 400 sq feet to 800 sq feet.

As Midwest Regional DC Mgr., I oversaw staff on 3 shifts and partnered with a 3rd-party logistic company that managed our local deliveries. I hired, mentored, and developed the staff. I was responsible for the safety training and maintained the OSHA log for the DC. I also traveled throughout the Midwest to support stores and hubs. I also managed the inventory and budget.

Education

Maine North High School

Des Plaines, IL

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