Diane Tripp

*** ***** **

Burlington,On

289-***-****

ad1cmy@r.postjobfree.com

Top Relevant Skills: Communication, Bilingual French and English

SUMMARY OF QUALIFICATIONS

•Bilingual: Fluent in both French and English

•Upwards of 7 years working within customer service in support of translation

•Proficient with Microsoft Office products – Microsoft Word, and Excel

•Excellent communication and customer service skills

Confederation High School Diploma

Welland, ON

Customer Service Skills:

Worked in the paint and blinds department

Entered special orders using the in house computer system

Assisted customers with decorating projects

Worked in the Millwork department, which included helping customers with special orders for windows, doors and garage door installations

Assisted lumber customers with quotes

Management Skills:

Hired, supervised, and arranged training for new associates

Balanced cash and made bank deposits

Responsible for inventory control and supplies

Dealt with customer complaints in a positive and professional manner

Supervised and coordinated a sales staff of seven associates

Assigned associates to duties and prepared schedules

Authorized payment by cheque and the return of merchandise

Trained prospective managers.

PROFESSIONAL

Flexiti Financial November 2021 to June 2022

Credit card company helping customers with credit card accounts.

Answer Plus March 2018 to end of March 2018

Bilingual Customer Service (Contract)

•Upwards of 50 calls daily – communication in French and English

•Customer service representative resolving product issues

•Data entry for all customers that had issues with the product – personal confidential information

Tandet

Bilingual Customer Service (Contract) January 2018 – March 2018

•Communicated with delivery services when issues would arise

•Tracked all commuting vehicles in an application that would allow the company to overview all setback issues

•French and English Communication with on site drivers and updated status

•Documented changes in the system in both French and English

Semex Alliancece May 2016 - June 2016

Bilingual French/English Secretary – 1 month contract (fill in)

•Answered phone calls and emails in French and English

•Delivered mail to proper departments

•Placed orders for the office

•Administrative organization using Microsoft Excel

Ford of Canada- Bilingual Call Centre March 2015 - June 2015

Customer Service Representative

•Processed warranty claims for dealerships in French and English

•Answered emails for dealerships in French and English

•Customer service – resolved issues or concerns for both French and English Customers

Home Hardware - Paint Department, Milton, ON Nov 2014 - Jan 2015

Sales Associate

•Worked in paint department helping customers with their decorating needs.

Tommy Hilfiger October 2014

Sales Associate

•Helping customer with clothing purchases

• Helped customers with Cash, Debit and Credit Card purchases

•

Columbia Sportswear, Halton Hills, ON 2014

Sales Associate

• Point of Sale system operation

• Bilingual customer service representative

• Helping customer with clothing purchases

• Helped customers with Cash, Debit and Credit Card purchases

2013

Kobo (Call Centre), St. Catharines, ON

Customer Service Representative

•Helped and assisted customers with problems with readers that were bilingual

•Made information avaiblle forcustomers

• kept track information about customer phone calls

Rona June 2009- June 2012

Sales Associate

•Worked in Paint And Hardware Department. Helped customers with decorating and building needs

1997-2004

Home Depot, St. Catharines, ON

Sales Associate

•Worked in Paint, Décor and Millwork Department. Helped customers with decorating needs orderering doors and windows.

•Worked with different window coverings- DH Canada, Levolor, Hunter Douglas,Shade-O-Matic

•Worked with customers on installations

Your Home Décor, St. Catharines, ON 1996-1997

•Decorating Consultant

•Helping customers with paint and decorating needs

Saint Clair Paint, Mississauga, ON1989-1995

Assistant Manager/Manager

•Helping to manage store and customers with paint and decorating needs

SPECIALIZED TRAINING AND EDUCATION

Product Knowledge Training

Saint Clair Paint, Concord, ON

Managed paint store

Skill Development

Home Depot, St. Catharines, ON

Training in Doors and Windows helping customers to purchase also in paint and décor department helping customers with decorating needs.

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