Call Center Customer Service

NAME - MARY DODGE

LOCATION-THEODORE AL

PHONE NUMBER- 251-***-****

EMAIL ADDRESS- ************@*****.***

{CUSTUMER SERVICE AGENT}

OBJECTIVE

To obtain a job that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both my employer as well as myself and allow for future growth and advancement. KEY SKILLS - customer service skills. Such as the operation of a multi-line phone system in a high-volume call center. Answering questions and resolving customer complaints Cash handling. Booking reservations, changing existing reservations. Adjusting them in multi-booking systems. Processing credit card payments/applications Typing skills Computer knowledge Microsoft Word Excel Basic computer functions.

WORK EXPERIENCE - LEGOLAND FL RESORT {CALL CENTER} FROM MAY OF 2021 TO MAY OF 2022

- DUTIES CONSISTED OF THE FOLLOWING:

ANSWERING HIGH VOLUME OF INBOUND CALLS

- BOOKING NEW RESERVATIONS, ADJUSTING EXISTING ONES THROUGH DIFFERENT APPLICATIONS FOR EXAMPLE {ISO

AND OPERA}

- ANSWERING QUESTIONS AND RESOLVING CUSTOMER

COMPLAINTS, USING THE TOOLS AND INFORMATION GIVEN

TO ASSIT THE CUSTOMER TO THE BEST OF MY ABILITY.

- TRANSFERRING CALLS TO THE APPROPRIATE DEPARTMENTS.

- PROCESSING PAYMENTS.

- MAKING INQUIRIES INTO OTHER LODGING OFFSITE.

- UPSALING THE ADD ON PRODUCTS TO GENERATE A HIGHER REVENUE.

DEER RUN CAMP AND RETREATS- HOUSEKEEPING

DEPARTMENT

JULY 2022 TO JANUARY 2023

DUTIES CONSISTED OF CLEANING LODGING, LAUNDRY

ATTENDING, ASSISTING WITH EVENTS. SUCH AS SETTING UP, ASSISTING OTHER DEPARTMENTS.

- THE ACADEMY OF MCKAY MILLS- CO TEACHER {PRE-

SCHOOL}

FROM JANUARY 2023 TO MARCH 2023

DUTIES CONSISTED OF CREATING LESSON PLANS.

ASSISTING WITH BREAKFAST, LUNCH, SNACK AND NAP

TIMES.

MAKING SURE THE CHILDREN HAD A WELL-BALANCED DAY

OF LEARNING, FUN AND REST TIME.

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