OLAWALE MARY ANUOLUWAPO

General – Gas, Akobo, Ibadan, Oyo State.

ad1cl7@r.postjobfree.com

081********/090********

PROFESSIONAL SMMARY Skilled and experienced Customer Service Representative with several years of experience serving as a supportive and integral employee in high volume client settings and providing clients with optimal customer service. Bringing forth the ability to manage front desk settings with poise and grace, and also by performing and managing several of administrative duties. I possess professional organized approach, and a genuine desire to contribute to the on-going success of the Organization. I have a reputation for delivering a high quality, personal service to both junior and senior work colleagues and an open-minded individual at all time. Apart from being immediately available, I have experience in using Microsoft Suites (Excel, Word, and PowerPoint).

EDUCATION 2021 National Youth Service Corps

2019 Higher National Diploma (HND) in Computer Science SOKOTO STATE POLYTECHNIC

2016 National Diploma (ND) in Computer Science

SOKOTO STATE POLYTECHNIC

SKILLS

Excellent Communication Skills

Excellent Organisational skills

Customer Service Skills

Office Technology Skills

Scheduling Skills

Good Problem-Solving Skills

Writing Skills

Team Player

Interpersonal Skills

Flexibility

PROFESSIONAL EXPERIENCE Obueri Constructions Limited, Abuja. Feb 2023- October 2023 Assistant Inventory Officer /Customer Service Representative

Mornitored and maintain current inventory levels process purchase order as required and tracked order.

I handled customer’s complaints and provide alternatives and/or solution to ensure resolution of complaints.

Received store, unpacked and delivered goods, restocked items as necessary labeled sheives.

Ensure customers are satisfied with their purchases or service.

Record purchase, maintained the database, performed a physical count of inventory and reconciled actual stock count.

Assist customers in placing orders, fulfilling refunds and handling exchanges.

Maintain accurate records of all inventory movements, including receipts, shipments, and adjustments.

Inform existing customers of promotions and deals.

Answered customers questions and addressed problems and complaints in a person and via phone .

Maintain detailed administrative and procedural processes to improve accuracy and efficiency.

Bezalel International Schools, Abuja

Class Teacher April 2022 – Jan2023

Class teacher in primary 5.

Marked attendance register.

Composed lesson plan from syllabus.

Prepared continuous assessment and set examination questions.

Engaged pupils with homework and class work.

Dominion Onward Group, Abuja

Digital Marketer/Administrative Officer April2021–Feb2022

I received visitors and direct them accordingly.

I am saddled with the responsibility of handing mail and parcels, monitoring result collection and liaising with client.

Carrying out routine administrative duties like photocopying and filing etc.

Maintain reception clean and organized.

I am tasked with providing the clients with enough information about the services offers, which guided their choice if service.

Responsible for ensuring that website is easily found by the target audience.

I handled the paid online advertisement of jobs for the company.

I handled the paid online advertisement of houses for the company.

Managing online presence and brand of the company. PAT-OBOH Company Limited Oil and Gas, Delta State

Company Secretary (NYSC) Mar2020 - Feb2021

Welcoming of clients, operation of telephone, and answering of transfer calls.

Sorting and distribution of incoming and outgoing mail.

Responding to client’s question and complaints using a professional approach.

Procurement of office supplies and office management.

Booking, reservations and general office assistant. Safara Food Motel, Niger State

Sales Representative Feb2017 - Jan2018

Develop and maintain quality relationship with customers.

Reaching out to customer needs through cold calling.

Achieving agreed sales target.

Resolving customer problem and complaints as soon as possible, so as to attain maximum satisfaction.

TRAINING ATTENDED Industrial Training

Student Industrial Work Experience Scheme (SIWES) 2015 Diploma In Computer

Use of Microsoft Office Word, Database, PowerPoint and CorelDraw. 2011 CERTIFICATION/TRAINING 2023 Jobberman Soft Skills Training Certification

2023 Introduction to Excel

365 Financial Analyst

2023 Social Media Marketing

VOLUNTEERING EXPERIENCE Adhoc Staff: Ilela Local Gov. Sokoto State.

Ratech Officer

I ensure the card readers are in good conditions.

I give training to the officer on how to use the card reader.

Compose data and upload them on INEC database.

INTERESTS Volunteering, Researching, Reading, Customer service, participating in social activities and Making progress.

REFEREES Available on request

Contact this candidate