Kimberly Malave

Customer Service

Ocoee Fl, *****

ad1ckx@r.postjobfree.com – 407-***-****

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Willing to relocate: Anywhere, Authorized to work in the US for any employer.

WORK EXPERIENCE

Customer Service/ Customer Counter

UPS - Orlando Fl – October 2016 to April 2018

Receive and process packages for shipping, including lifting and weighing packages on a scale, accessing Manifesting software, generating labels and retrieving packages from customers when requested. Prepare documents for traces and shipping claims. Pack contents for shipping using established procedures and products. Operate all software programs but not limited to Point of Sale, Counter Manifest System, MS office and other programs as required. Operate credit card machine. Help customers use computers to ship packages and retrieve packages for customers that have been placed on will-call or postcard.

Nanny

The Edwards Family – Kissimmee Fl – March 2013 to May 2016

Making breakfast, lunch and snack for child. Driving child to meet mother or father at doctor appointments. Cleaning house, shopping and laundry.

Server

Buffalo Wild Wings – Kissimmee Fl – February 2012 to May 2014

Accepted payments from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed. Checked patrons identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned and maintained the beverage area, display case, equipment, and order transaction area. Cleaned bars, work area and tables. Cleaned up spilled food, drinks and broken dishes and removed empty bottles and trash. Greeted customers in the restaurant, took and rang up orders, handled payments and thanked customers. Greeted guest and sat them at tables or in waiting areas. Informed patrons of establishment specialties and features.

Cashier/ Sales Associate

Lacoste – Orlando Fl – November 2010 to August 2011

Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Consulted with customers on the latest styles and trends. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Customer Service

Publix Super Market – Kissimmee Fl – March 2004 to July 2006

Answered customers questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Kept the showroom cleaned and maintained neat, orderly product displays. Communicated merchandise needs and issues to appropriate supervisors in timely fashion.

Education

Gateway High School – Kissimmee Fl

2003

Contact this candidate