Radhen Khant

Manager Technical Support

Communication Empathy Problem-Solving Time Management Adaptability Collaboration

+1-705-***-**** ad1ckm@r.postjobfree.com

Dedicated and results-driven professional with a proven track record in delivering exceptional customer experiences and technical support. Adept at translating complex technical concepts into accessible language, I excel in providing empathetic and solutions-oriented assistance to customers. With strong communication and problem-solving skills, I thrive in high-pressure environments and effectively collaborate with cross-functional teams to resolve issues promptly. My combination of technical proficiency, unwavering patience, and commitment to continuous learning allows me to consistently exceed customer expectations while maintaining a positive and customer-centric approach. Skill Matrix:

Communication Clear communication, Active listening, Empathy, Problem explanation

Problem-Solving Analytical thinking, Critical thinking, Issue identification, Troubleshooting

Adaptability Handling different Cases, Shifting priorities, Adapting to changes

Time Management Managing multiple cases, Prioritizing tasks, Meeting deadlines, Response time targets.

Conflict Resolution Turning negative into positive, De-escalation techniques.

Documentation Case notes and records, Issue documentation, Creating guides.

Continuous Learning Industry trends awareness, Technical advancements Work Experience

Technical Support Representative Concentrix August 2022 – Till Date

Demonstrated expertise in troubleshooting a wide range of technical problems, including system errors, software conflicts, and connectivity issues, resulting in a consistently high rate of issue resolution on first contact.

Created and maintained comprehensive technical documentation, including troubleshooting guides and knowledge base articles, enhancing self-service options for customers, and reducing support ticket volumes.

Received consistent positive feedback from customers for exceptional problem-solving skills, friendly manner, and ability to convey technical information clearly and concisely.

Assisted customers in identifying issues and explained solutions to restore service and functionality. Department Manager Walmart #3166 November 2020 – August 2022

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Communicated with managers of other departments to maintain transparency.

Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Created and enforced department policies, procedures, and standards to establish productivity and quality.

Partnered with the merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Improved staffing during busy periods by creating employee schedules and monitoring callouts.

Available to begin work immediately.

Able to work full-time and weekends as required.