VANESSA RIEGEL

Wesley Chapel, FL *****

ad1ck7@r.postjobfree.com

407-***-****

Self-Driven, Results-Oriented Operations Manager

Building Relationships & Resolving Problems

Highly focused, confident, dedicated and committed professional with diversified skill set, well experienced in taking business to the next level. Known for hiring staff, setting standards, and providing training / coaching, effectively communicating with team members at all levels to improve performance and morale.

Dedicated to supporting needs of senior stakeholders, am adept at managing budgets, developing, and reviewing policies and procedures, and performing customer service activities, accounts receivable, billing and payroll duties.

Personnel Management Marketing & Promotion Finance & Budgeting Sales Accounting

Customer Support Quality Assurance Vendor Relations Inventory Management Work Experience

Executive Recruiter

Ascendo Healthcare - Orlando, FL

January 2022 to Present

· Ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures

· Monitor performance and recommend corrective or disciplinary action

· Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.

· Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.

· Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Services Supervisor, Tuscany Village

Hilton Grand Vacations - Orlando, FL

January 2021 to December 2022

· Ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures

· Monitor performance and recommend corrective or disciplinary action

· Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.

· Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.

· Promote teamwork and quality service through daily communication and coordination with other departments.

Supervisor, Attractions Operations

Universal Orlando Resort - Orlando, FL

January 2016 to December 2020

· Provided area supervision, overseeing daily operation of a towering coaster.

· Ensured proper staffing, capacity, efficiencies, crowd control and Guest service standards.

· Reviewed and revised safety practices and procedures, responding to potentially unsafe conditions. Developed, coached, and counseled 180 hourly Team Members

(TMs).

· Managed labor budget, monitoring, tracking, and recording overtime and training projections and results.

· Sustained efficient venue operations by collaborating with Engineering, Technical Services, Park Services and Facilities.

· Organized monthly team member events, improving TM and Guest experience.

· Reduced negative Guest comments by 75% from 2018 to 2019

· Increased positive Guest comments by 2% in 2019

· Awarded Team Member Satisfaction (TSAT) Award, 2018 Q3

· Achieved and maintained 100% regulatory compliance for the first time in the history of the attraction by setting up a 90-day calendar with upcoming team member deadlines.

· Led team in accomplishing all-time capacity record of 132 dispatches and 1.5K riders per hour, contributing to shorter wait times and a larger number of riders during peak park season.

· Championed Workplace Giving in 2018, which resulted in 91 team members contributing.

· Achieved highest participation rate (56.3%)

· Increased participation 36% from 2017

· Added lap bar padding to ride vehicles, reducing Guest injuries by 75%. Retail Store Manager

Skeletons: Animals Unveiled - Orlando, FL

January 2015 to December 2016

· Supervised 20 sales associates. Opened and closed store. Scheduled TMs and provided product and cash handling training, and inventory management.

· Cultivated relationships with vendors and researched new and exciting merchandise options, resulting in 40% increase of sales over prior year.

Owner / Operator

Avon at the Loop - Kissimmee, FL

January 2006 to December 2015

· Built store clientele from the ground floor, establishing customer relationships, ensuring availability of merchandise and services.

· Formulated pricing policies and marketed merchandise. Recruited, selected, oriented, and trained / coached 10 employees.

· Prepared annual budget, scheduled expenditures, analyzed variances, and initiated corrective actions. Provided visually appealing and safe store environment.

· Implemented customer loyalty program, resulting in repeat customers and year over year sales growth, ranking top 5 in sales 7 years in a row.

Education

High School Diploma

June 2021

Skills

• Microsoft (MS) Word, Excel, PowerPoint, Kronos Timekeeping Fluent in Spanish

• Microsoft Office

• Microsoft Excel

• Recruiting

• Interviewing

• CRM software

• Kronos

• Leadership

• Customer service

• Typing

• Store management

• Research

• Sales

Links

www.linkedin.com/in/vriegel

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