Fady Nessem

IT Software Engineer

Experienced software engineer with expertise in designing,

developing, and maintaining robust IT solutions. Proficient in multiple programming languages and frameworks, dedicated to delivering high- quality software products and optimizing system performance. Strong problem-solving skills and a collaborative mindset for effective cross- functional team collaboration.

SKILLS:

● HTML 5

● CSS 3

● Sass

● JavaScript

● Bootstrap

● jQuery

● React.JS

● Team Worker

● Java

● Azure

● Font Awesome

● MySQL

● Pug JS

● Node.JS

● Git/GitHub

● Microsoft 356

● Drag & Drop concept

● Adobe Photoshop

● Adobe XD

● Pointer events

● Test planning

● Excel VBA

● Problem-solving

● Active directory

● Responsive Design with media

● CSS Transitions and Animation

● Understanding design patterns

● Testing and methodologies

● Asset management

● Time management

● Technical support

● Customer Facing, Troubleshoot

EXPERIENCE:

IT Support Engineer April 2020 – May 2023

Western Digital

• Following test plans, collecting data, and entering it into a spreadsheet.

• Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, operating systems, applications, and network connectivity issues. Utilize a systematic approach to identify and resolve technical issues.

• Install network equipment, desktops, and phone systems at remote job sites and permanent offices.

• Image new PC's and update images on currently deployed PC's utilizing the SmartDeploy platform.

• Coordinate installation or removal of IT-related equipment.

• Being able to open a laptop and change the configuration, set up and calibrate systems for testing.

• Windows OS Updates, Backup and Restore methodology (Ghost), Firmware Flashing (Bios, Hardware upgrades),

• Monitoring materials, workforce, equipment, supplies, and reporting on financial performance.

• Log and manage support requests in a ticketing system, ensuring accurate documentation of issues, solutions provided, and escalation paths followed. Prioritize and schedule tasks to meet service-level agreements (SLAs).

• Utilize remote desktop tools to assist users with issues that can be resolved remotely. Provide step-by-step instructions and guidance for problem resolution.

Assist with the installation, configuration, and maintenance of hardware and software components. This includes deploying updates, patches, and upgrades as needed.

• Conducting inventory management and analysis of all assets.

• Concisely summarizing the results.

ad1cju@r.postjobfree.com

California, USA

+1-510-***-****

linkedin.com/in/fady-nessem

Junior Software Tester November 2019 - March 2020

Lenme

• Test the app's functionality, including API logic, Batch Method Logic, and User Interface.

• Ensure that all app features are working as intended.

• Report any issues or bugs encountered during testing.

• Provide detailed information about the problems identified for effective resolution. Front end Web Developer February 2016 - October 2019 Performly

● Engage in the development of HR systems (WEB & App) for employee attendance, performance tracking, and other HR activities.

● Utilize programming languages such as JavaScript, TypeScript, Angular, jQuery, Node.js, HTML-5, CSS-3, and Bootstrap.

● Work within the Visual Studio interface to ensure efficient development.

● Update and correct existing code to improve functionality and efficiency.

● Implement component initialization using Angular and React.

● Redesign pages with responsive design principles to enhance user experience.

● Customize pages using a Drag & Drop concept to provide flexible and tailored user interfaces.

● Demonstrate strong communication skills to effectively collaborate with team members.

● Employ problem-solving abilities to address challenges and ensure smooth development processes. EDUCATION:

Bachelor Sc. In Engineering and Technology in Electrical Engineering Specialization

(Electronics Engineering and Communication Technology Branch) May 2013

Modern Academy For Engineering & Technology Cairo, Egypt Bachelor of Science in Electrical Engineering May 2013 University of the District of Columbia Issued from Washington, DC CERTIFICATION:

JavaScript Course July 2023

Codecademy

Credential ID: 64B08251B6

HTML Course Jun 2023

Codecademy

Credential ID: 647E4C3DEB

Web User Interface Developer August 2015

Inoledge Code

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