CURRICULUM VITAE

PERSONAL DETAILS:

NAME : BRIAN OLUOCH OCHIENG

ID NO. : 29041864

DATE OF BIRTH : 21ST MAY 1992

NATIONALITY : KENYAN

PHONE NO. : +254*********

EMAIL ADDRESS : ad1cjd@r.postjobfree.com

RELIGION : CHRISTIAN

GENDER : MALE

CAREER OBJECTIVE

● To work efficiently, effectively and professionally under minimum or no supervision in a competitive environment for both personal growth and career development. WORK EXPERIENCE

June 2022 to date :

TRAINER : IPOS IPROCURE

PRIMARY RESPONSIBILITIES:

• Profile and generates leads for iPos clients in the country

• Pitch iPos value proposition to new clients

• Ensure accurate clients profiling and minimize customer attrition

• Work closely with Partners and stakeholders in the value chain to generate correct customer pipelines and profiling

• Ensure smooth and effective handover of newly recruited customers. Collaborate with the team to ensure continuous client follow up and user maintenance'

• Ensure successful platform installation and system setup of system at client premise, follow up training activities

• Ensure impeccable customer management, timely visits and customer account maintenance after training

• Actively work towards ensure high customer retention rate

• Actively respond and handles all technical challenges

• Build and maintain a sustainable relationships and trust with retailers through opening and maintaining interactive communication, forward customers’ requests to the dedicated departments.

• Identify and assess retailers needs to achieve satisfaction. Support in handling complains, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions.

• Coordinate and actively collaborate with all iProcure departments which are directly involved in the success of the project

• Ensure efficient and meaningful reporting.

2021 November to June 2022:

APOLLO AGRICULTURE;

FIELD TRAINING AND SALES ASSOCIATE

Main duties and Responsibilities

•Agent training: Ensure recruited agents are onboarded and fully trained within planned timelines.

•Agent onboarding: Support field agents to ensure they are on-boarded and activated fast within Apollo processes. Ensure all agents have the required documentation and KYC details during onboarding e.g ID, KRA PIN.

•Agent Support: Work closely with the agent support team to ensure field agents get the support they need while in the field.

•Ensure Field agent's escalations are quickly attended to with the help of the support team.

•Be available to field agents in the field whenever they need any kind of assistance related to their training.

•Work with the field IT teams to ensure agents receive the tech support they need in a timely manner.

•Work with the Data quality team to ensure field agents have a clear understanding of the data quality expectations, any common errors/omissions are addressed with re-training.

•Reporting and insights: Prepare weekly reports and insights on all field activities related to your territory to facilitate decision-making and action points.

• Work with other departments such as marketing to facilitate activities in the field in collaboration with field agents.

2020 October -2021 November

APOLLO AGRICULTURE :TELESALES EXECUTIVE

Main duties and Responsibilities

● Cross selling and or up selling Apollo agriculture products

● Receive incoming calls

● Assisting with customer enquiries and complaints

● Maintaining accurate record of all calls made

● Customer information about products and seminar

● Process returns and help customers understand Apollo products 2019-2020 : YUSHANTO GAS STATION AND ACCESSORIES

CUSTOMER EXPERIENCE AND SALES

Responsibilities:

.Sales of gas products and provide customers with products and services information

.Escalate priority issues

.Answering Questions and provide relevant information

. Follow up customer concerns .

Sept.2019-November 2019: DESERT COOLING ENGINEERING TECHNOLOGIES Main Duties and Responsibilities:

● Management of commercial refrigeration system

● Management of domestic refrigeration system

● Management of domestic and air refrigeration system

● Management of coolants

ACADEMIC QUALIFICATION

2017-2019: KISUMU NATIONAL POLYTECHNIC Diploma in Mechanical Engineering (Plant option - refrigeration and air conditioning)

2017 JanuaryApril: Emmanuel Computer College Computer packages

● Operating Windows XP

● Ms Word and Ms Excel

● Ms Access and Internet

● Ms PowerPoint and outlook

● Ms Picture Manager and Ms DOS

● Ms Corel Draw

● Adobe Page Maker, Illustration and Photoshop

2013-2016: Kangeso Boys High School, O level (C -minus) 1997-2005: Kojwach Primary School, (300)

SKILLS

● Analytical skills

● Leadership and communication

● Management skills

● Sales and marketing

● Autocard

● Customer service

● HVAC controls

● Computational field dynamics

● Heat pumps and

● Mechanisms designs

● Customer experience

● Sales management

INTERESTS AND ACHIEVEMENTS:

● Doing research

● Microsoft outlook

● Highly organized

● Critical thinking

● Writing scripts

● Leadership

● Media and sales marketing

PERSONAL ATTRIBUTES AND ACHIEVEMENTS:

● Excellent communication and interpersonal skills

● Conformity to new ideas and good manager to assignments

● Team player and open to challenges and new ideas

● Organized and methodical approach to task

● Ability to work to strict time constraint

● Good customer service and relationship building skills

● Hardworking

● Decisive

● Teamwork

● Prayerful and thoughtful

● Kind and social and sociable

● Problem solvingand critical thinking

HOBBIES:

● Making and keeping new friends

● Reading and writing

● Travelling

● Singing

● Cooking

REFEREES:

1. MR.JOHNSON WAWERU

LEAD MANAGER,

APOLLO AGRICULTURE

+254*********

2. MR. ANTHONY ADIPO

HOD MECHANICAL ENGINEERING,

KISUMU NATIONAL POLYTECHNIC,

TEL:077*******

3. MR PETER NGESA

REGIONAL LINE MANAGER

IPOS/ IPROCURE

TEL: +254-***-******

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