Post Job Free

Resume

Sign in

Customer Service Technician Iii

Location:
Anniston, AL, 36207
Posted:
November 21, 2023

Contact this candidate

Resume:

FELICIA WHITE-GAINEY

**** ***** ****., *********, ** 36260

256-***-**** ad1cj7@r.postjobfree.com

Highly Qualified Leader with exceptional customer service skills. Excellent reputation for leading teams, resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently meets and exceeds goals offering an unmatched commitment to my colleagues.

SKILLS

ACCOMPLISHMENTS

FRESENIUS MEDICAL CARE

Certified Clinical Hemodialysis Technician III // Forestdale, AL // June 2019 to Current Supervisor: Patty Abbott 888-***-****

40+ hours per week

Job Accomplishments: Sets up and operates hemodialysis machine to provide dialysis treatment for patients with kidney failure: Attaches dialyzer and tubing to machine to assemble for use. Mixes dialysate, according to formula. Primes dialyzer with saline or heparinized solution to prepare machine for Takes and records patient's PR dialysis weight, temperature, blood pressure, pulse rate, and respiration rate. Explains dialysis procedure and operation of hemodialysis machine to patient before treatment to allay anxieties. Cleans area of access, using antiseptic solution Connects hemodialysis machine to access in patient's forearm or catheter site to start blood circulating through dialyzer. Inspects equipment settings, including pressures, conductivity, and temperature to ensure conformance to safety standards Starts blood flow pump at prescribed rate Inspects venous

● Analytical, detail oriented with strong

customer service skills and works

diligently on long, tedious assignments

● Maintains excellent interpersonal

communication, time management, and

problem-solving skills

● Highly Qualified Leadership abilities

with excellent organizational skills

● Monitoring and measuring abilities of

vitals

● Strong patient relation skills

● Expertise at basic nursing abilities

● Microsoft Word Expertise: Works,

Word, Excel, PowerPoint, Spreadsheet,

Windows 10

● Expert Cannulator

● Ability to build positive rapport

● Highly skilled with proven track record

and reputation in following safety

regulations and ensures safety of

others

● Knowledgeable of medical terminology

● Knowledgeable of HIPPA Laws and

health regulations

● Professional Career Management of

teams

● Excellent attention to detail

● Compassionate and patient

● Administers medication and

documentation of patients’ health and

care

● Excellent oral and written

communication skills

● Expert in Disinfect Ozone/Chemical

● Excellent technical skills

and arterial pressures as registered on equipment to ensure pressures are within established limits Calculates fluid removal or replacement to be achieved during dialysis procedure. Monitors patient for adverse reaction and hemodialysis machine for malfunction Takes and records patient's post dialysis weight, temperature, blood pressure, pulse rate, and respiration rate. May fabricate parts, such as cannulas, tubing, catheters, connectors, and fittings, using hand tools.

VETERANS HOME

Utility Clerk // Pell City, AL // February 2019 to June 2019 Supervisor: Kristie King 313-***-****

40+ hours per week

Job Accomplishments: Served elderly retired In Center Residents, stocked and issued-+ merchandise or materials. Responsible for managing incoming and outgoing products and supplies within my Unit. Compiled and maintained records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment: Counted material, equipment, merchandise, or supplies in stock and posts totals to inventory records, manually or using computer. Verified clerical computations against physical count of stock and adjusts errors in computation or count or investigate and report reasons for discrepancies. Compiled information on receipt or disbursement of material, equipment, merchandise, or supplies, and computes inventory balance, price, and cost. Compared inventories with what is on office records. Computed figures from records, such as purchase invoices to obtain current inventory. Prepared a list of depleted items and recommends survey of defective or unusable items. Compiled information on receipt equipment, merchandise, or disbursement of material, or supplies and cost. Prepared reports, such as inventory balance, price lists, and shortages. Also operated office machines, such as calculators, photocopy machines, and typewriters. JEFFERSON BLOUNT COUNTY REHABILITATION

Supply Technician // Birmingham, AL // June 2016 to Current Supervisor: Lashawn Swain 256-***-****

40+hours per week

Job Accomplishments: Ordered, recorded, and attained procured materials and/or equipment. Received, inspected, inventoried, loaded, unloaded, stored, issued, and delivered supplies and equipment. Established and maintained stock records and other documents such as inventory, material control, accounting, and supply records. Maintaining automated supply system for accounting and organizational and installation supplies and equipment. Keeping automated and manual accounting records, posts receipts and turn-in and performed due-in and due-outs accounting. Worked closely with the Finance and Budget departments to keep the required supply stock available. Prepared daily accountability reports of personnel and parts for the Production Supervisor and Project Manager, ensuring full compliance with established procedures. Ensured to Accurately log all routine and special orders. Compiling weekly, monthly, and quarterly reports and records for customers and/or managers as requested or required. Also ensuring availability and allocation of materials, supplies, and finished products. Ordered, recorded, and attained procured materials and/or equipment. Maintaining enough supplies for personnel assigned section. Store items in an orderly and accessible manner in stock and supply room. Keep the stock room clean and orderly, inspect and maintain supplies, tools, and equipment in storage areas to ensure compliance with safety regulations. DAVIA, INC.

Patient Care Technician // Leeds, AL // March 2016 to September 2016 Supervisor: Paula Radeke 303-***-****

40+ hours per week

Job Accomplishments: Performed a variety of patient care duties and operated a variety of equipment necessary in the care of dialysis patients. Provided safe, effective, and compassionate care that is consistent with State and Federal regulations policies, procedures, and guidelines. Welcomed and prepare patients for their dialysis treatment, collecting data by taking blood pressure and other vitals and annotating them in the patients’ medical record. Compare treatment orders to treatment being performed to ensure patient care. Entering data into the system. Required to prepare the clinic for opening, conducting facility opening procedures such preparing water for treatment, turning on computers, answer phones, prepare waiting room, etc. Start up the Reverse Osmosis water system, completing required water quality monitoring tests, prior to initiation of dialysis. Prepared hemodialysis equipment per prior to initiation of patient treatment. Set up and test equipment at the beginning of the day; priming machines, stringing machines with tubing, checking supplies and stock. Required to mix bicarbonate solution per policy and test solution prior to providing it to the DLS. As I may be exposed to fumes or airborne particles and toxic or caustic chemicals. Must frequently lift and/or move up to 50 pounds (lifting patients, etc.) Obtain the ability to carry and transport up to 50pounds up to 60 feet. My duties also include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job. Excellent visual acuity and manual dexterity. Frequently required to sit; stoop, kneel, bend, crouch, or crawl.

FRESENIUS MEDICAL CARE

Patient Care Technician // Oxford, AL // June 2007 to June 2015 Supervisor: Felicia Sillmon 888-***-****

40+ hours per week

Job Accomplishments: Performed a variety of patient care duties and operated a variety of equipment necessary in the care of dialysis patients. Provided safe, effective, and compassionate care that is consistent with State and Federal regulations policies, procedures, and guidelines. Welcomed and prepare patients for their dialysis treatment, collecting data by taking blood pressure and other vitals and annotating them in the patients’ medical record. Compare treatment orders to treatment being performed to ensure patient care. Entering data into the system. Required to prepare the clinic for opening, conducting facility opening procedures such preparing water for treatment, turning on computers, answer phones, prepare waiting room, etc. Start up the Reverse Osmosis water system, completing required water quality monitoring tests, prior to initiation of dialysis. Prepared hemodialysis equipment per prior to initiation of patient treatment. Set up and test equipment at the beginning of the day; priming machines, stringing machines with tubing, checking supplies and stock. Required to mix bicarbonate solution per policy and test solution prior to providing it to the DLS. As I may be exposed to fumes or airborne particles and toxic or caustic chemicals. Must frequently lift and/or move up to 50 pounds (lifting patients, etc.) Obtain the ability to carry and transport up to 50pounds up to 60 feet. My duties also include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job. Excellent visual acuity and manual dexterity. Frequently required to sit; stoop, kneel, bend, crouch, or crawl.

ST. CLAIR CORRECTIONAL FACILITY

Patient Care Technician // Springville, AL // August 1998 to June 2007 Supervisor: Claudette E. Porter 217-***-****

40+ hours per week

Job Accomplishments: Required to prepare the clinic for opening, conducting facility opening procedures such preparing water for treatment, turning on computers, answer phones, prepare waiting room, etc. Started up the Reverse Osmosis water system, completing required water quality monitoring tests, prior to initiation of dialysis. Prepared hemodialysis equipment per prior to initiation of patient treatment. Set up and test equipment at the beginning of the day; priming machines, stringing machines with tubing, checking supplies and stock. Required to mix bicarbonate solution per policy and test solution prior to providing it to the DLS. Exposed to fumes or airborne particles and toxic or caustic chemicals. Must frequently lift and/or move up to 50 pounds (lifting patients, etc.). Obtained the ability to carry and transport up to 50 pounds up to 60 feet. Close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. Frequently required to sit; stoop, kneel, bend, crouch, or crawl. Assisted with treatments ordered by physician as supervised by physician or registered Nurse and perform other select clinical duties such as measuring vital signs, recording information on patients' charts, and preparing treatment rooms for examination of patients. Performed basic clerical duties including answering the phone, maintaining records, and filing. Performed basic materials management functions to include ordering and stocking of supplies.

RENAL CARE GROUP

Dialysis Technician // Talladega, AL // January 1992 to August 1998 Supervisor: Bonnie Hollman 256-***-****

40+ hours per week

Job Accomplishments: In an acute setting, my duties include but are not limited to, preparing dialysis machine for a bedside treatment, set up, clean and breakdown machine. Performing water checks and disinfection of water system at the end of each shift. Responsible for operating and monitoring commonly used hemodialysis equipment and accessories. Prepare patients for hemodialysis. Under the supervision of the Registered Nurse professionals, deliver ESRD specific care to assigned patients as prescribed, including all aspects of the hemodialysis procedure. Provided routine monitoring of treatment and respond to irregularities or emergencies Conduct focused observations of pre- and post-dialysis treatment. Required to monitor key water quality parameters in the absence of the biomedical technician, to ensure safe patient treatment. Communicate effectively with the care team and patient. Report patient issues as needed throughout the treatments. Initiate treatment by cannulating AV fistula and AV graft and terminate hemodialysis treatments following dialysis procedures. Monitor patients the treatment, making necessary adjustments according to the patient's medical condition, previous experience, and other factors. Practicing in the chronic and acute setting under the supervision of the RN or the Lead Medical Instrument Technician for Dialysis. Responsible for the proper and safe operation of the equipment during the performance of dialysis, for the accuracy of testing, correction of malfunctioning, replacement of some or all parts of the system, in the event of complications (clotting, blood leakage, hypotension, etc.) and for the disassembly and re-sterilization of equipment. Required to test dialysate conductivity and pH - Test RO for chlorine for each shift. Rinsing and priming dialyzer, attach and install all required tubing. Position prepare and delivery for dialysis. Connects all pumps, alarms, and monitors.

EDUCATION

High School Diploma

Gainesville Job Corps Center

Technical School

Gainesville, Florida

CERTIFICATIONS

Business Clerical Certification

Certified Clinical Hemodialysis Technician

New Jersey Nephrology Nursing Commission

February 2001 to February 2019

FEMA Certificate

Alabama Health Department

Alabama Public Health Department

2016 to 2019



Contact this candidate