David Wayne Baker

IT Specialist II

ad1cio@r.postjobfree.com • 458-***-****

www.linkedin.com/in/david-baker-759ba2173

Summary

A successful Information Technology professional experienced in a diverse range of industry methodologies with expertise in customer service, project and operational management, and business process improvement. A result-oriented manager/individual contributor with proven ability to implement standards, procedures, and processes in technical and business initiatives while leading and motivating individuals, forming cohesive team environments, and building strong client relationships. Ability to contribute in all areas of IT and to operate interchangeably at both the conceptual and detailed levels. Adept at delivering innovative solutions and developing metrics to improve organizational performance. Diverse set of transferable skills and personal dedication to continuous learning, innovation, and excellence. Areas of Expertise

Data Analysis

Industrial Automation

Active Directory

IT Operations

Network Administration

Systems Administration

Process Automation

Quality Assurance

Team Leadership

Professional Experience

Peak IT Security and Solutions, Roseburg, OR 2023 – Present Information Systems Specialist II

Hired and On-Boarded for the anticipated growth of this start-up company. From the beginning of the role, immediate utilization of the skill set includes a focus on becoming familiar with and a contributor to the exceptional Peak IT SS Team in support to their clients Security and Solutions offering to most if not all current client site locations.

Completed a high-level service to the security requirements at Oregon Door

Provided oversight and work requirements analysis for the installation of the Audio systems for the new Evergreen Medical Center

Received training and began the documentation for the Peak IT Service Desk role.

Assisted in efforts to document and support camera surveillance expansion requirements for Orenco’s Sutherlin site

Added value to the newest documentation standards starting with the Oregon Door camera systems at the Winston work-site

Produced the baseline expansion of Peak IT’s core Office Network infrastructure in order to establish new drops to support current and future company requirements at the downtown Roseburg Office location.

Currently in an ON-HOLD status in the fourth week of employment for delayed project requirements. It is this change in the work load and initial work schedule that has opened up a rather questionable future. Although anticipation is viewed as short-term, it is prudent to check the IT Job Market for potential professional requirements that meet the immediate and possible future needs during this unanticipated shortfall.

Offers will be accepted for a limited time while the company deems the right time has presented the right match for the role. This delay is currently unknown in terms of duration and scope. Therefore employers that have an open opportunity for such a professional level skill set, are encouraged to make contact on a priority basis suitable to your company’s priority in order to fulfill the needs of all those involved by using SMS (text) to the cellular number, and messaging to the Email or LinkedIn recipient addresses presented in the header of this resume.

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BEMIS North America / Amcor Flexibles Company, Russellville AR, Pauls Valley, OK, W. Monroe, LA 2018 – 2021 Regional Information Technology Analyst / Southern Central States Flexibles Plant IT Operations & Support Spearheaded regional infrastructure refinements allowing for business expansion internationally and providing migration efforts that propelled the business transfer and supported existing and new technologies, formulating future visions, design systems, and enhanced software implementations in the Active Directory infrastructure on-time and under budget across the regional sites for the company. Established the internal and International transfer of the organizational IT vendor relationships; involved in the negotiation, licensing and contractual agreements from BEMIS NA to Amcor Flexibles Corporation during the merger. Managed business and technical issues that achieve the most effective solutions including efficient root cause analysis presenting the strong project management repiutaion we developed as the BEMIS organization’s IT Operations group, maintaining our known high level of business-focus, and resource management capabilities BEMIS became known and valued for. Mentored managers in a variety of topics, including hiring and talent management, partner relations, yearly planning, and employee review, including our very appropriate and superior metrics standards for the highest quality levels of service in the industry.

● Delivered support through the field effort to ensure all the critical changes were properly executed at every level of the support including the hardware nodes, the network resources, and customer unique systems and services.

● Implemented scalable IT infrastructure to support the design, deployment, and maintenance of network, database, and servers, including virtualization of existing hardware and operating systems and servers.

● Monitored incident reporting software to ensure all SLA was met and verified that employees were following a highly noted SOP when resolving issues.

● Collaborated with the business owners to identify and implement process changes as part of the overall integration from Bemis to Amcor AD and Domain infrastructures.

● Gathered requirements from business users and translated them to the technical team using UML diagrams and functional design documents to support implementation of ETL based projects.

● Provided consultation and technical leadership in the project life cycle planning, through a quality management model taking the lead in analyzing, creating, and designing technical solutions.

● Oversaw all management-related issues, including human resources, hiring/training/mentoring team members, conducting performance reviews, and managing operational and project budgets.

● Drove projects to successful completion through effective client engagement, establishing clearly defined deliverables and maintaining open communications with stakeholders at mandated milestones making reports at or above service levels.

db Consulting Services Company & dba Blind Luck Entertainment Productions, 29 Palms, CA 1993 – 2018 President and CEO

Developed a plan of action and recommendations, identifying milestones and issues to be addressed, and generating reports as required. Provided technical leadership and guidance to technical staff, ensuring compliance with policies and regulations, and that all issues were addressed and resolved. Monitored utilization trends, managing network performance, and assuring maximum uptime. Managed designing, configuring and maintaining network infrastructure components, troubleshooting network to diagnose system problems. Oversaw identifying, locating, resolving, and repairing problems, installing and configuring software upgrades, file sharing, and domain security protocols.

● Harry’s Auto Collision Center: Oversaw and managed low voltage systems including replacement of legacy voice key systems, improvement of Information Technology systems and the addition of a comprehensive Network Server Infrastructure and the implementation of a Voice Over IP (VOIP) telephony system.

● General Field Technical Services: Supported field service contract items through an online ticketing system that stemmed from Laptop and Desktop Service Support to Dell & Lenovo workstations in need of Service Contract Support & Printers and multi-functional Lexmark ancillary systems. Page 2 3

● United States Marine Corps Distance Learning Modernization: Delivered Western Regional support for the Continental United States areas in California Nevada, Washington State, Oregon and Arizona areas of the US Marine Corps from the home site at the Marine Corps Air Ground Combat Center in Twentynine Palms, CA.

● Honeywell Hi-Spec Solutions: Served as Principle Systems and Network Administrator while the facility transitioned from the purchased small business.

Education

Accredited College Level Coursework

Military Electronics & Related Applied Sciences

American Council on Education (ACE) US Navy Electronics Training Equivalence: San Diego Community College

Certifications

CompTIA Security+ (In Progress)

CompTIA A+ / NET+ C/O: US Coast Guard Class A Training to become an Instructor of these two certificate programs at Petaluma, CA

Microsoft Certified Systems Engineer (MCSE) & E-Mail (Exchange/Outlook) Business Development (Proposals), SAIC Technology Services Company Total Quality Management (TQM) – Intro & Advanced Certificates Certified US Navy Instructor

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