Customer Service Administrative Assistant
Resume:
CHRISTOPHER ANTHONY DIAZ
San Antonio, TX ***** 210-***-**** *********@*****.***
Professional Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Skills
Administrative Support
Office Supplies and Inventory
Payment Collection
Calculator Usage
Clerical Support
Office Administration
PowerPoint Presentations
Operations and Logistics
Greeting Visitors
Administrative Procedures
Office Meeting
Business Administration
Maintaining Strict Confidentiality
Expense Reports
Maintenance Requirements
Purchase Orders
Electronic Filing System
Customer Inquiries
Preventive Maintenance
Postage Meter
Cleaning Products
Workflow Processes
Maintenance Services
Office Equipment
Business Process
Accounts Payable and Accounts Receivable
Calendar Maintenance
Accounting Procedures
Inquiry Request
Data Integrity
Security Procedures
Microsoft Excel
Customer Retention
Work History
Business Administrative Support Associate 06/1994 to 11/2022
Wells Fargo Bank, N.A. – San Antonio, TX
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Scheduled office meetings and client appointments for staff teams.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Assisted development and implementation of new administrative procedures.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Developed strategies to streamline and improve office procedures.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Drafted correspondence and other documents for CEO and department heads in company's voice.
Managed department budgets and generated financial reports for management review.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Some College (No Degree): Business Administration
San Antonio College - San Antonio, TX
High School Diploma 04/1989
Oliver Wendell Holmes High School - San Antonio, TX
Languages
Spanish
Limited Working
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