CHRISTOPHER ANTHONY DIAZ

San Antonio, TX ***** 210-***-**** ad1cif@r.postjobfree.com

Professional Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Skills

Administrative Support

Office Supplies and Inventory

Payment Collection

Calculator Usage

Clerical Support

Office Administration

PowerPoint Presentations

Operations and Logistics

Greeting Visitors

Administrative Procedures

Office Meeting

Business Administration

Maintaining Strict Confidentiality

Expense Reports

Maintenance Requirements

Purchase Orders

Electronic Filing System

Customer Inquiries

Preventive Maintenance

Postage Meter

Cleaning Products

Workflow Processes

Maintenance Services

Office Equipment

Business Process

Accounts Payable and Accounts Receivable

Calendar Maintenance

Accounting Procedures

Inquiry Request

Data Integrity

Security Procedures

Microsoft Excel

Customer Retention

Work History

Business Administrative Support Associate 06/1994 to 11/2022

Wells Fargo Bank, N.A. – San Antonio, TX

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Scheduled office meetings and client appointments for staff teams.

Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Assisted development and implementation of new administrative procedures.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Developed strategies to streamline and improve office procedures.

Processed customer orders accurately and within agreed timeframes to meet service standards.

Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

Drafted correspondence and other documents for CEO and department heads in company's voice.

Managed department budgets and generated financial reports for management review.

Managed filing system, entered data and completed other clerical tasks.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Assisted coworkers and staff members with special tasks on daily basis.

Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

Some College (No Degree): Business Administration

San Antonio College - San Antonio, TX

High School Diploma 04/1989

Oliver Wendell Holmes High School - San Antonio, TX

Languages

Spanish

Limited Working

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