Leslie Carden

213-***-**** ad1cia@r.postjobfree.com

Los Angeles, CA

Employment

Creative Director & Customer Service Representative

FnF Designs

**/****-*******

Duties: Worked with a 3D and Texture Artist to create a line of virtual assets for use in online games. Created the brand aesthetic and ensured that all creations maintained the image of the brand. Looked into the local market and made strategic decisions based on statistics. Responded to all customer support inquiries. Performed general office duties as required.

IT Specialist - Customer Service & Eastern Regional Work-Life Wellness Coordinator

United States Department of Agriculture (USDA)

12/2007-9/2013

Duties: For Work-Life Wellness, I coordinated a myriad of wellness-related events and distributed relevant literature in order to improve the work-life balance of internal clients.

Provided professional and empathetic customer service to clients on a wide range of complex technical problems. Ensured problem resolution, execution of service requests, and appropriate follow-up through BMC Remedy our incident tracking system. Create spreadsheets and correspondence; responsible for gathering statistical information for reports.

Operator 04/2007-12/2007

CSBS LLC in support of USDA:

Duties: Answer 175+ inbound calls a day and input data into an incident tracking system, c.Support. Ensure problem resolution, execution of service requests, and appropriate follow-up through c.Support our incident tracking system. Provide quality customer service and effectively accept and respond to customer calls and inquiries regarding status on mail, network, and other USDA administrative software. Create spreadsheets and correspondence; responsible for gathering statistical information for reports. Troubleshoot customer issues and provide tier one support to APHIS customers. Assist clients with Lotus Notes and MCI password resets while utilizing discretion in dealing with customers’ confidential information in a professional manner.

Wholesale Customer Care 09/2006-03/2007

Avant Staffing Group

Burt’s Bees

Duties: Answer 100+ inbound calls a day and input data into an incident tracking system Macola. Ensure problem resolution, execution of service requests, and appropriate follow-up through Macola their incident tracking system. Act as an escalation point for less senior processors for complex issues or transactions, providing training as needed. Responsible for customer satisfaction, ensuring calls are handled promptly.

Operator 01/2004-06/2005

CSBS LLC in support of USDA:

Duties: Answer 150+ inbound calls a day and input data into an incident tracking system, c.Support. Ensure problem resolution, execution of service requests, and appropriate follow-up through c.Support our incident tracking system. Provide quality customer service and effectively accept and respond to customer calls and inquiries regarding status on mail, network and other APHIS Administrative software. Create spreadsheets and correspondence; responsible for gathering statistical information for reports. Troubleshoot customer issues and provide tier one support to APHIS customers. Assist clients with Lotus Notes and MCI password resets while utilizing discretion in dealing with customers’ confidential information in a professional manner.

Administrative Assistant 06/2003-01/2004

Executive Staffing Group

North Carolina Child Support Enforcement

Duties: Applied varied and moderately complex clerical procedures, methods, and techniques to support scientific, operations, or business functions and processes exercising some degree of independent decision-making; Process standard forms to ensure completion and accuracy; Process incoming and outgoing communications involving routing of phone calls, mail, fax, e-mail, and web content; Interact and assist customers, suppliers, and employees by researching basic issues related to the department.

Lead Customer Service Operator 12/200*-**-****

Public Broadcasting Service (PBS)

Duties: Answer 100+ inbound calls a day and input data into an order tracking system. Ensure problem resolution, execution of service requests, and appropriate follow-up through their tracking system. Act as an escalation point for less senior processors for complex issues or transactions, providing training as needed. Responsible for customer satisfaction, ensuring calls are handled promptly.

Purchasing Assistant 01/2000-12/2001

Novartis Institute for Functional Genomics:

Duties: Maintain the purchasing process by following up, receiving and verifying purchase orders, collecting and preparing documents, and maintaining files; Prepare and follows up purchase orders by gathering, sorting, organizing, and recording data, information, and documents. Update the status of purchase orders. Communicate with customers for sales orders status. Coordinate with freight forwarders for outgoing shipments.

Administrative Assistant 06/2000-01/2000

Tech Recruiting Services

Duties: Applied varied and moderately complex clerical procedures, methods, and techniques to support scientific, operations, or business functions and processes exercising some degree of independent decision-making; Process standard forms to ensure completion and accuracy; Process incoming and outgoing communications involving routing of phone calls, mail, fax, e-mail, and web content; Interact and assist customers, suppliers, and employees by researching basic issues related to the department.

Customer Service Representative 01/1998-03/2000

International Male

Answer 150+ inbound calls a day and input data into an order tracking system. Ensure problem resolution, execution of service requests, and appropriate follow-up through their tracking system. Act as an escalation point for less senior processors for complex issues or transactions, providing training as needed. Responsible for customer satisfaction, ensuring calls are handled promptly.

Skills

23 Years of Expert Customer Service

Proficient in Microsoft Office Suite 1997, 2003, 2010

Type 70 words per minute

Knowledge of all general office procedures

Internet Savvy

Accounts payable, receivable and invoicing

Travel arrangements, scheduling, calendars.

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